When checking in the lady who checked us in seemed quite rude and not helpful at all. I was listening to the other lady checking in another couple at the same time and she was a lot more friendly. Ours seemed to have an attitude and was unhelpful. She was the blonde lady whose name began with ‘D’. Nowhere to hang up clothes in bathroom. Addition of bathrobes in bedrooms would be a big plus.

A nice quiet location. We deliberately picked this hotel as it was away from the chaos of somewhere like Times Square. The subway means you can get to all the sites easily. We didn’t use the subway however and walked mostly as we are both able and keen walkers. I asked for a quiet room and I was given exactly that. The bed and the pillows were great. We both slept very well. The air conditioning was effective and not too noisy at all. So we were kept cool despite the hot evenings. Generally friendly staff (one exception) which will be mentioned later. The restaurant bar staff (Elias and the lady manager) were especially nice. Nice shower cubicle and decent shower. Nice toiletries. Decent breakfast menu. We had breakfast included and you are offered a set menu but I feel most people will find something that suits them.

Stayed in August 2025

More lighting needed in bathroom and entrance area so one can see get ready

The decor and the bed was so comfortable . Also the lighting fixtures were cool

Stayed in July 2025

My room was not available upon check in at 3. We had to wait until almost 430. Bathroom was very small and balcony could’ve been cleaner

I liked how modern the room was. The TV in front of the bed with a backlight was nice.

Stayed in July 2025

Balcony could have been cleaner and had furniture. The view is terrible! There’s an office building directly across the street

Comfortable and very pleasing to the eye

Stayed in June 2025

Not sure what the amenities fee is about absolute rort I thought it was a joke - but apparently most hotels in nyc charge it

Bed was really comfy and good location

Stayed in June 2025

The rooftop bar has amazing views but totally misses the mark. The location is a diamond in the rough and should be a beautiful inviting spot to hang out but instead was bare bones with little ambience and does not take advantage of the rooftop, open , space, view. We went to the bar after a concert on the pier but unfortunately we were kicked out due to a private party which was to start at 11pm; Strange but at least our drinks were comped.

Breakfast was good and what I would have expected based on previous stays at Hotel. Indigo. Nothing over the top but perfect for the start of the day. The location of the hotel was perfect for our visit of the Pier.

Stayed in May 2025

Overcharged me and failed to explain extra charge to my credit card. Have had to raise a dispute with Amex. Still trying to get an explanation of additional $304.50 charge.

Great location

Stayed in May 2025

Not able to lock balcony door. Tried to charge a higher price than quoted on line.

Location.

Stayed in April 2025

Room size - so small

Food/drinks excellent

Stayed in April 2025

Well I had a standard room so it was quite small but quaint. The view was beautiful. I love looking in someone else’s office on a workday but my issue was while I take a shower. all the water will run out on the floor so I had to place a towels in front of the toilet bowl to soak up , and that event I was short of towels, so I had to call housekeeping to send out some fresh towels for the next day.

Stayed in March 2025

Small room, nowhere to put luggage, noisy corridor

Location, cleanliness, comfortable, bath products ok

Stayed in April 2025

The staff were amazing front desk and restaurant. The location was good close to many things. Room was very small and bed was uncomfortable.

Stayed in March 2025

The only criticism that I have is that the shower sliding door did not closed properly and kept sliding back open, leaving the water out of the shower. This was easily fixed by placing a piece of carton in between the two doors to keep closed. This is something that the hotel can easily fix.

Good design and cleaned room. All the furniture in the room seemed new. Accessible by subway with many attractions near by like the 9/11 museum and memorial. The room, although small, had all the appliances necessary for a stay (iron machine, fridge, safe, coffee machine, air blower and TV). Also, more than enough soap, shampoo, conditioner, lotion and hand soup for the whole stay.

Stayed in March 2025

Room was smaller than I expected and I did not know ahead of time that the hotel did not accept cash

Central to where we wanted to be downtown, near a lot of attractions, restaurants and bars. Well maintain updated room with necessary amenities

Stayed in January 2025

The rooms are small but there is everything needed for a comfortable stay.

Location of the hotel close to the subway, the comfort and cleanliness of the room, and knowledgeable and efficient reception staff. The shower was very good and liked the lighting in the room. The hotel provides a bottle of water for each guest each day.

Stayed in January 2025

We booked 3 rooms total. The king room we booked was very small. The double room was a good size and nice balcony. Seems that not all the rooms are the same footprint. Even the 2nd king room was bigger than the other.

the staff was friendly and very helpful. The minute we walked in the staff was attentive and accommodating. Very pleased with the service.

Stayed in December 2024

I ordered poached eggs on toast that’s all I wanted and had to have the extras that came with it

A little pricey

Stayed in December 2024

The breakfast included are one of the best hotel breakfasts I’ve had. It’s not just standard buffet but an a la carte menu with excellent choices. The location is just 4 mins away from the main subways that go to both midtown and Brooklyn. It’s within walking distance to a lot of tourist attractions such as One World Trade Center, Brooklyn bridge walking track, Chinatown, ferry to Statue of Liberty. We had a really good time staying here.

Stayed in December 2024

Beds are full size for 2 people. It made for tight sleeping arrangements.

Room was very adequate. Tastefully decorated and the room was on trend in style.

Stayed in October 2024

The location in downtown is great; close to and subway stations, piers, and Brooklyn Bridge.

Stayed in September 2024

Everything

Stayed in September 2024

No hotel parking, but it is the financial district. There were plenty of lots close by.

The Buttonwood Stack was delicious! The staff provided excellent service! I would go back in a heartbeat.

Stayed in September 2024

rooms were small

Hotel was welcoming, nicely decorated and staff were lovely

Stayed in September 2024

Bathroom door was hard to open in my room but definitely not a deal breaker.

Very clean and location is great.

Stayed in August 2024