Reviews of Hyatt Regency San Francisco 4 stars
5 Embarcadero Center, Financial District, San Francisco, CA 94111, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewBeautiful hotel
Worst sleep we’ve had in years. Mattress was soft that we both woke up constantly with back pain and didn’t get much sleep. Our backs hurt all day after.
Dear Nick, We are glad to hear your kind words about the appearance of the property, though we regret to learn that your rest was disrupted during your stay. Comfort is an essential part of the guest experience, and we are truly sorry that the bed did not meet your expectations. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again; we are confident you will have the exceptional stay you deserve. -Hyatt Regency San Francisco
Dear Nick, We are glad to hear your kind words about the appearance of the property, though we regret to learn that your rest was disrupted during your stay. Comfort is an essential part of the guest experience, and we are truly sorry that… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNice hotel and proximity to pier.
Dear Raquel, Thank you for your kind words about Hyatt Regency San Francisco. We are delighted to hear that you enjoyed our location near the pier and appreciated your stay with us. Our team is dedicated to providing exceptional service and creating memorable experiences for our guests. We look forward to welcoming you back on your next visit to the city! -Hyatt Regency San Francisco
Dear Raquel, Thank you for your kind words about Hyatt Regency San Francisco. We are delighted to hear that you enjoyed our location near the pier and appreciated your stay with us. Our team is dedicated to providing exceptional service an… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewThe location was perfect
The pillows
Dear Pastrana, Thank you for your feedback! We are glad to hear that you enjoyed our prime location during your stay. Your comments about the pillows have been noted, and we are continually looking for ways to improve guest comfort. We hope to welcome you back soon for another enjoyable experience! -Hyatt Regency San Francisco
Dear Pastrana, Thank you for your feedback! We are glad to hear that you enjoyed our prime location during your stay. Your comments about the pillows have been noted, and we are continually looking for ways to improve guest comfort. We hop… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation Breakfast View front the bay
A bit expensive Public Parking 37$/night
Dear Souhail, Thank you for your thoughtful recommendation! We are thrilled to hear that you enjoyed our prime location and the breakfast, as well as the stunning views of the bay. Your feedback regarding the public parking costs is appreciated, and we understand that it can be a consideration for our guests. We hope that your overall experience with Hyatt Regency San Francisco was delightful and that you will choose to stay with us again on your next visit. -Hyatt Regency San Francisco
Dear Souhail, Thank you for your thoughtful recommendation! We are thrilled to hear that you enjoyed our prime location and the breakfast, as well as the stunning views of the bay. Your feedback regarding the public parking costs is apprec… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBeautiful hotel with impressive lobby. Good location, quiet (but…..). Clean and well maintained.
Small queen beds. Need to ensure you pick the right room as noise from the lobby travels. Pricy
Dear Johan, Thank you for your feedback regarding your recent stay at Hyatt Regency San Francisco. We are thrilled to hear you enjoyed our beautiful lobby and the clean, well-maintained atmosphere of our hotel. It’s also great to know our location suited your needs during your visit. We appreciate your comments on room selection, as we strive to provide a restful experience for all our guests. Your insights regarding the bed size and pricing will help us continue to enhance our offerings. We hope to welcome you back for another memorable visit soon! -Hyatt Regency San Francisco
Dear Johan, Thank you for your feedback regarding your recent stay at Hyatt Regency San Francisco. We are thrilled to hear you enjoyed our beautiful lobby and the clean, well-maintained atmosphere of our hotel. It’s also great to know our … Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewThe location is Amazing. Can’t get better than this in SF. The staff was super helpful also
Dear Nikhil, Thank you for your wonderful feedback about your recent stay at Hyatt Regency San Francisco. We are delighted to hear that our prime location and helpful staff contributed to your enjoyable experience. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable visit. -Hyatt Regency San Francisco
Dear Nikhil, Thank you for your wonderful feedback about your recent stay at Hyatt Regency San Francisco. We are delighted to hear that our prime location and helpful staff contributed to your enjoyable experience. Your satisfaction is our… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewPerfect location, very friendly and kind staff. Clean, quiet, comfortable.
Dear Miroslav, Thank you for sharing your wonderful feedback regarding your recent stay at Hyatt Regency San Francisco. We are thrilled to hear that you enjoyed our prime location and that our staff made a positive impression with their friendliness and kindness. Cleanliness and comfort are top priorities for us, and it’s rewarding to know that we met your expectations in these areas. We look forward to welcoming you back for another exceptional experience in the future. -Hyatt Regency San Francisco
Dear Miroslav, Thank you for sharing your wonderful feedback regarding your recent stay at Hyatt Regency San Francisco. We are thrilled to hear that you enjoyed our prime location and that our staff made a positive impression with their fr… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat location , very friendly & helpful staff, and the room was a nice size.
Dear Patrick, Thank you for the great review! It is wonderful that you enjoyed your time at Hyatt Regency San Francisco so much! We strive for excellence, so we are thrilled you appreciated not only our spotless property and well-appointed guest rooms but also our prime location! We truly appreciate your kind words for our dedicated team. Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience. -Hyatt Regency San Francisco
Dear Patrick, Thank you for the great review! It is wonderful that you enjoyed your time at Hyatt Regency San Francisco so much! We strive for excellence, so we are thrilled you appreciated not only our spotless property and well-appointed … Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewGreat location with easy transport links. Staff were friendly and very helpful. Nice atrium with good cafe and shop. Room was great and very clean.
The elevators didn’t feel sufficient for the number of guests. We were there over marathon weekend so it might have been especially busy, but people were having to wait significant amounts of time to use these.
Dear Rachael, Thank you for your kind words about your recent stay at Hyatt Regency San Francisco. We are delighted to hear that you enjoyed our prime location, friendly staff, and clean accommodations. Your feedback regarding the elevators is greatly appreciated, especially during the bustling marathon weekend. We strive to enhance our guest experience and will review the elevator usage to ensure a smoother journey for our future guests. We hope to welcome you back soon for another wonderful stay. -Hyatt Regency San Francisco
Dear Rachael, Thank you for your kind words about your recent stay at Hyatt Regency San Francisco. We are delighted to hear that you enjoyed our prime location, friendly staff, and clean accommodations. Your feedback regarding the elevator… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewlocation
rude food kiosk staff at night when we were asking for water
Dear Sison, Thank you for sharing your feedback regarding your recent stay at Hyatt Regency San Francisco. We are pleased to hear you enjoyed our location. However, we regret that your experience with our food service staff did not meet the high standards we strive for. Your comments will be addressed with our team, helping us improve our service in the future. We appreciate your insights and hope to welcome you back soon for a more enjoyable experience. -Hyatt Regency San Francisco
Dear Sison, Thank you for sharing your feedback regarding your recent stay at Hyatt Regency San Francisco. We are pleased to hear you enjoyed our location. However, we regret that your experience with our food service staff did not meet th… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation is good and this hotel is beautiful building.
When we had a breakfast at cafe on ground floor, one of the woman staff asked me to pay for them. After I told her that our stay plan included the breakfast, she also asked me to write my signature on the check with saying "I just want to your name to manage who came" and she wrote X mark on the check to make it appear invalid. I had no choice but to sign, but I realized the breakfast fee was charged on my credit. So I was calling hotel front soon. Undoubtedly, the staff told us a lie and it made us so sad and disappointed despite this hotel is world renowned hotel. I understand I was so careless though, I hope this hotel not to lose their reputation by such a thing.
Dear Takaho, We appreciate your feedback and are grateful for your kind words about the property. We sincerely apologize for the frustration you experienced during breakfast and understand how disappointing this must have been. Please allow us some time to review this matter further, as this is certainly not the impression we want our guests to leave with. Your comments have been shared with the appropriate teams for immediate attention. We value your trust and hope to restore it with a much-improved experience on your next visit. Thank you again for bringing this to our attention. -Hyatt Regency San Francisco
Dear Takaho, We appreciate your feedback and are grateful for your kind words about the property. We sincerely apologize for the frustration you experienced during breakfast and understand how disappointing this must have been. Please allo… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewCheck was very easy, staff was great, breakfast was a choice which we did enjoy.
Parking was pretty expensive
Dear J. Edgardo, We are pleased to hear that you found our location convenient and experienced a smooth check-in along with attentive service. It’s wonderful that you enjoyed our breakfast options as well. We appreciate your feedback regarding parking costs and will consider it as we continually strive to enhance our guest experience. We hope to welcome you back in the future for another pleasant stay at Hyatt Regency San Francisco. -Hyatt Regency San Francisco
Dear J. Edgardo, We are pleased to hear that you found our location convenient and experienced a smooth check-in along with attentive service. It’s wonderful that you enjoyed our breakfast options as well. We appreciate your feedback regar… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified review