Reviews of Hyatt Regency Buffalo 4 stars
2 Fountain Plaza, Buffalo, NY 14202, United States
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewlocation other than having no food options
free parking not raping us for parking fees and having some type of food choices available no air in the room
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGreat location for a concert with plenty of restaurants bars in the area
Nothing
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe staff were very nice and helpful. The room was spacious, and the bed was very comfortable.
Would have liked USB7 connections in the room for charging electronics. I was in room 915, and the windows were filthy. The parking is cumbersome with off-site garages, and I understand it's a matter of space. But as a solo traveler, I would have had to leave my luggage unattended and park my car. There were luggage trolleys available, but no staff to help with them, so I ended up leaving the cart up on my floor. I opted for valet, which is convenient, but for $30 a day (plus tips), it would have been nice if they helped with unloading luggage (only one valet did when I left - he was a very attentive man with an accent) or come out of the valet office to recognize you rather than sitting at the desk waiting for you to find them while they death scroll on their phone.
Linda, thank you for sharing your feedback and highlighting the positive interactions you had with team members, as well as your comfort in the spacious room. Your comments regarding charging options, window upkeep, and the parking process have been noted, and efforts will continue to be made to refine the experience for solo guests. The feedback about valet assistance is appreciated and will be passed along to the relevant leaders to enhance future visits.
Linda, thank you for sharing your feedback and highlighting the positive interactions you had with team members, as well as your comfort in the spacious room. Your comments regarding charging options, window upkeep, and the parking process … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe QUEEN bed was comparatively smaller in width
The size of the bed
Permanent, thank you for sharing your feedback and choosing Hyatt Regency Buffalo. We're glad you enjoyed your overall experience. Your comments about the bed will be considered as we continue to enhance the guest experience. We hope to welcome you again soon.
Permanent, thank you for sharing your feedback and choosing Hyatt Regency Buffalo. We're glad you enjoyed your overall experience. Your comments about the bed will be considered as we continue to enhance the guest experience. We hope to wel… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location and staff were perfect
I PAID ABOUT$30 FOR VALET PARKING AND ONE MINUTE YOU HAVE TO CALL 20 MINUTES AHEAD OF YOUR LEAVE THEN WE GET DOWN STAIRS AND ARE TOLD WE HAVE TO TEXT. OUR TICKET SAID TO CALL. NEEDS TO BE BETTER ORGANIZED
Holly, thank you for highlighting the helpful team members and the convenient location. The feedback regarding parking procedures is appreciated, and efforts are continually made to create a smoother experience for all guests. Your comments are valued and will be considered moving forward.
Holly, thank you for highlighting the helpful team members and the convenient location. The feedback regarding parking procedures is appreciated, and efforts are continually made to create a smoother experience for all guests. Your comments… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLarge room. Comfy bed
Hot and cold in shower was opposite- not much water pressure. Dirty glasses
Thank you for sharing your feedback. We’re delighted you found the room spacious and the bed comfortable during your stay at Hyatt Regency Buffalo. Your comments about the temperature controls and glassware are appreciated, and the team will take your input into consideration. We hope your next visit will be even more enjoyable.
Thank you for sharing your feedback. We’re delighted you found the room spacious and the bed comfortable during your stay at Hyatt Regency Buffalo. Your comments about the temperature controls and glassware are appreciated, and the team wil… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewI stayed on August 20 and paid at the property, yet they also charged the card I booked with. This is an unauthorized charge and fraud.
Nedaa, thank you for bringing your concerns regarding your billing experience to attention. The team is committed to upholding transparency with all charges and appreciates you sharing this feedback. Please reach out directly so any outstanding concerns can be promptly reviewed.
Nedaa, thank you for bringing your concerns regarding your billing experience to attention. The team is committed to upholding transparency with all charges and appreciates you sharing this feedback. Please reach out directly so any outstan… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLocation was great, staff were awesome
TV was missing its power cable, though we checked in late and were offered for them to look for a replacement, we declined as we were leaving early. Most frustrating was that the facet in the bathroom sink didn't operate.
Steve, thank you for sharing your feedback. We’re delighted you loved your experience at Hyatt Regency Buffalo and enjoyed the convenient location as well as our welcoming team members. We appreciate you mentioning areas where we can improve, and we hope your next visit is even more enjoyable.
Steve, thank you for sharing your feedback. We’re delighted you loved your experience at Hyatt Regency Buffalo and enjoyed the convenient location as well as our welcoming team members. We appreciate you mentioning areas where we can improv… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewRoom etc. good. Location kind of isolated if you do not drive.
Thank you for staying with us at Hyatt Regency Buffalo. The team is pleased you enjoyed your room and had a pleasant overall experience. For guests without a vehicle, our colleagues are always happy to share local transportation options and nearby attractions. We're looking forward to your next visit.
Thank you for staying with us at Hyatt Regency Buffalo. The team is pleased you enjoyed your room and had a pleasant overall experience. For guests without a vehicle, our colleagues are always happy to share local transportation options and… Show more
Reviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewI did not like anything.
We booked 1 month advance but they did not give us room till midnight 2:00 am. It was completely unprofessional. My elderly parents with me. I should get refund. I will not book hotel or anything via booking.com. We were in lobby till midnight 2:00 am. Hope you understand in what situation we were.
Thank you for taking the time to share your experience. We sincerely apologize for the delay in providing your room and for the distress this caused, especially with your elderly parents present. This is far from the level of service we aim to provide, and we understand how frustrating and inconvenient this must have been. Your feedback has been shared with our leadership team to address the circumstances that led to this delay and to ensure it does not happen again. While we cannot change what happened, we want to assure you that your comfort and trust are important to us. We encourage you to reach out directly so we can review your concerns, including your request for a refund, in more detail. We deeply value your feedback and hope we can restore your confidence in the future.
Thank you for taking the time to share your experience. We sincerely apologize for the delay in providing your room and for the distress this caused, especially with your elderly parents present. This is far from the level of service we aim… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe staff was wonderful and the building was beautiful
The smell of weed from the room next door kept coming into our room and filled hallway. Elevators weren’t all working
We’re delighted you loved your experience at Hyatt Regency Buffalo. The team members appreciate your kind words and are glad you enjoyed the beautiful setting. Your observations about room atmosphere and elevators have been noted, and we want every stay to be a comfortable one. We look forward to seeing you again soon.
We’re delighted you loved your experience at Hyatt Regency Buffalo. The team members appreciate your kind words and are glad you enjoyed the beautiful setting. Your observations about room atmosphere and elevators have been noted, and we wa… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe manager clarified deposit and was accommodating To remove the security deposit because I didn't have enough funds at the time
One of the staff members called me buddy in a condescending way and I didn't really appreciate it.
Jon, thank you for sharing your thoughts about your visit. It's good to know you found the team helpful regarding your concerns. Comments about communication style are noted and will be shared for awareness. Your feedback helps inform the ongoing guest experience.
Jon, thank you for sharing your thoughts about your visit. It's good to know you found the team helpful regarding your concerns. Comments about communication style are noted and will be shared for awareness. Your feedback helps inform the o… Show more
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewStaff was friendly
Did not receive the room I had booked through booking.com
Thank you for sharing your feedback. The team appreciates your comment regarding their friendliness. Your remarks about your room experience are important, and every effort is made to ensure reservations meet expectations. Your input is valued.
Thank you for sharing your feedback. The team appreciates your comment regarding their friendliness. Your remarks about your room experience are important, and every effort is made to ensure reservations meet expectations. Your input is val… Show more