The room had red stains on the wall and floor The ice machine was really loud next to my room The pool temperature was extremely cold The valet parking was too expensive; meter parking on the street was more reasonable

The staff was so polite and helpful The breakfast was really good The sitting area near the pool and gym was beautiful

Stayed in July 2025

We expected more from the breakfast buffet given the price we paid for the stay.

The staff were very pleasant.

Stayed in August 2025

Pool was a little cloudy and very cold. It was also small for a hotel.

Comfy beds. Great location.

Stayed in August 2025

The sofa bed was not really comfortable for adults and in the future with 4 person occupancy I will insist on double bed rooms

Location and free breakfast

Stayed in August 2025

There wasn't anything that made the experience bad. I would stay here again. There were a few things I didn't like. I didn't like that there wasn't parking. But there was a garage very close, and I could see that there wasn't any where a parking lot could go for that location I hated the bathroom door in our room. It didn't feel like there was enough privacy when sharing a room with two other adults and a child. It was hard to open and close and it couldn't be latched closed.

It was very clean, the breakfast was great and the location was good. We didn't interact with the staff much, but when we did they were very nice and welcoming. I would definitely stay here again.

Stayed in August 2025

Parking situation

Loved the rooms. Friendly staff. Breakfast was ok. Parking was rough but staff was very helpful!

Stayed in August 2025

door quality, or handle on door did not work properly lack of parking in hotel or as part of offer in facility Prices are ok

it was as expected, nice hotel at very good location. breakfast is decent. room was clean. stuff is pleasant. wifi connection is excellent

Stayed in August 2025

The beds were hard and uncomfortable.

The hotel was nice.

Stayed in August 2025

Our tv was not working on our room and the pool was small. However, there was times to book for the pool to avoid overcrowding.

The property was well maintenanced, staff had great hospitality including the valet workers, and the location was perfect for near by restaurants and activities.

Stayed in August 2025

Reasonable rates and great staff

Stayed in August 2025

Did not have breakfast. Not interested in what was offered.

Stayed in July 2025

Pool area was very small and had to be reserved.

Great location, clean, friendly staff.

Stayed in July 2025

The breakfast was good could use some pastries

Stayed in July 2025

I should never have to pay an early check in fee! That is ridiculous. We stay at the Hyatt Place in downtown Minneapolis all the time and they NEVER charge us a early check in fee!

Breakfast was good, location was excellent.

Stayed in June 2025

The pool requires a reservation? Never heard of that before. It was booked up everyday rather quickly, we made a reservation a day in advance.

Property was clean. Staff was very friendly. Location was perfect for us and what we were doing, we were able to walk everywhere we wanted to go.

Stayed in July 2025

Location

Stayed in June 2025

It was nice and clean

It was nice and clean

Stayed in June 2025

The door on the cabinet holding the refrigerator was broken, the blanket had a large hole in it, couch upholstery had several stains. The temperature was way too hot (high 70’s) in the fitness center and the entire hotel was without hot water for the duration of my stay.

Nice location within easy walking distance of restaurants, shops and the harbor. Staff were all friendly and helpful, bed was comfortable, room was spacious and AC worked well.

Stayed in June 2025

The noise from the construction site outside the window at 630am. (Not the hotel's fault)

Customer service was great! This is my 2nd time staying here.

Stayed in June 2025

The tv service in room didn't work over an hour on phone with trouble shoot service could not fix had no tv. Had no issue with wifi connection per phone service people. Front desk could not fix moved us to new room. We wound up just watching our phones for tv.. little disappointed. But overall hotel and staff are very accommodating.

Atmosphere in hotel. Friendliness of staff. Convenient to John Hopkins location. The bathroom shampoo and conditioner as well as soap i must say we're excellent high quality products. Valet service expedient service very nice. Excellent continental breakfast offerings.

Stayed in June 2025

Breakfast selection was limited and quality not that good. Didn't have any black tea available.

Stayed in May 2025

Did not have the main amenities I needed which is the reason I chose this hotel over the rest. Bassinet/crib was needed for my 4 month baby. Baby had to sleep in our queen size bed which made it very uncomfortable to sleep. The pool was closed, my two older children were disappointed it was not available.

Breakfast was included everyday. Valet parking was convenient and our car was always available within 5 minutes when requested.

Stayed in May 2025

There was supposed to be breakfast, but there was little food available. Guests were standing around waiting for food and when they did replenish it just wasn’t enough.

Conveniently located, clean, comfortable rooms. Front desk staff was excellent.

Stayed in April 2025

Shower pressure could have been better

This was not our first time staying at this location and it won't be the last! We were within walking distance of the harbor, breakfast was very convenient and the room was spacious and accommodating.

Stayed in April 2025