Breakfast area was empty by 7am

The room was very clean and the bed was VERY comfortable! I slept great after a long drive!

Stayed in April 2025

Trash out back was overflowing the entire time we were there. I know employees saw it as they were smoking out there.

Great pet rate and acceptance of all sizes of 🐕!

Stayed in November 2024

To start with, the keycards/electric door lock was a challenge with each use. My card was either demagnetized after each use. (The first time I thought maybe my cell phone had demagnetized them, but it happened after I made sure reprogrammed cards were not exposed. The lock itself seemed to be either shorted or had a low battery). The room was very tidy, but had a stale aroma, there were no USB ports on any of the bedside or desk lamps, and the 110 outlets were loose fitting and didn't work continuously ( phone charger, lap top, and CPAP all intermittently lost power and the plug had to be "jiggled" to retain current). The BED had obviously seen more than a few guest over time, and the mattress desperately needs to be replaced. I had a late check-in and returned late my 2nd evening, so I never brought this to anyone's attention...until now. I didn't have time, energy, or patience to do a room change or mattress change, and the bed was at least better than a couch surfing alternative. Beyond the control of the Hotel, access was a bit of a challenge as the single entrance was inhibited by road construction. You could get in and out, but it was a sometime exciting adventure to do so.

Location was excellent as I had a Hearing scheduled at NC DMV Office. Desk and Breakfast staff were outstanding and helpful with each challenge that needed to be addressed. Facility and room were as nice as could be for the age and obvious wear and tear. The breakfast was fresh, hot, and provided a good selection.

Stayed in October 2024

Bloodstains on sheets/mattress covers Pool wasn't open for Memorial Day weekend - very disappointed Very limited cable tv - couldn't watch Stanley Cup playoffs Shower dicey/flimsy walls - handle felt like it would pull out of wall

Welcoming staff, comfy beds and pillows, vinyl flooring in bath area, nice breakfast, cheerful atmosphere, a/c worked perfectly

Stayed in May 2024

Room finishes were very outdated….tiny pillows weird..

Staff

Stayed in April 2024

The hotel showed its age. The biggest disappointment was the shower not working. I had to go downstairs to tell them because the phone did not work. The attendant came up and fixed it so we could shower.

The breakfast was good and lots of options to choose from.

Stayed in May 2023

the breakfast food and area can be better! layout is not good, food ok.

no muss no fuss, has all what’s needed without the ‘extras’

Stayed in April 2023

Facilities Maintenance is lacking. Found microwave in the room did not work early on in the trip, after letting the desk clerk know. Nothing was done to fix the issue. Attempt to use guest laundry services, only to find that the detergent machine was out of order. When asking the desk clerk if would be able open the machine that I could get a thing of detergent to pay for. I was told no one was available that maintenance has known of the problem, and hasn't fixed it yet.

Room was clean and comfortable. Heat and A/c in my room worked really well. Vending machines on the floors were nice. Room layout was very simple. Most of the staff was very polite.

Stayed in April 2023

Hallway smelled like pot smoke covered up by air freshener which the combination was terrible.

Stayed in April 2023

Reserved a king room, got 2 queen beds. Refrigerator in room did not work, called front desk, they called maintenance, didn't hear back. Had to recall front desk and was told they don't have any refrigerator and maintenance was at another property. They did offer to put my food in the hotels fridge. We declined and just got ice for our cooler.

Breakfast was good.

Stayed in April 2023

The room smelled, the refrigerator was not cold and this is important as I’m a diabetic and I have to keep my medication cold. There was no TV remote. We weren’t shown how to use the TV without a remote. That sounds petty but we couldn’t locate the manual knobs on the TV. The associate at the front desk agreed and apologized for the inconvenience. I was given a discount for all the issues which was greatly appreciated. Again, the staff was extremely nice and professional.

The staff was very nice and professional.

Stayed in September 2022

Tv remote barely worked, side door entrance card reader didn’t work, okay staff, bathroom door placement cause me to hit my head twice on the towel rack. Sheets had holes, desk chair was flaking, sitting chair was filthy.

Quite clean, not terribly over priced, easy to book.

Stayed in November 2022

The first room we were given didn't have sheets on one bed. The sink was stopped up in the 2nd room. We asked for it to be taken care of, to no avail. We had to plunge it ourselves!! We stayed 2 nights and there was no housekeeping . My reservation was for 4. We only received towels for 2. No fresh towels or bed make up for 2nd day. If you are not going to service room, there should be a sign stating that! When you've travelled 12 hours, these inconveniences can be annoying.

Stayed in October 2022

Room 219 big water puddle in front of toilet (bottom seal leaking} Changed room to 103 carpet dirty, Pop or soda stains on closet door ,Empty bottle caps on floor by bed apparently floor not vacuumed .

Stayed in October 2022

I believe $20 was taken from my luggage

Stayed in September 2022

The mattress

Stayed in September 2022

Got a hot tub room as a nice treat for my wife and I. Should have just stayed in one of the other places nearby and saved the money. The girl who checked us in barely talked. Hot tub was deafeningly loud. There were bits of hair and handprints all over the walls. When I turned on the hot tub, some hair came out, and then it got all foamy from what I hope was cleaning product that hadn't been thoroughly rinsed. Vent for the tub was rusted and dented. There was also a door to adjoin the room with the one next-door but both doors seemed uninsulated. You could here every word the family in the other room was saying. Felt like we were sharing a room with strangers. Dead bugs all over the top of the a/c. Room service banged on the door despite us having the do not disturb sign out. Noone at the desk when we checked out. Just toss your keycard in the basket and gtfo. If this was a $50 a night dive motel on the highway I wouldn't have complained but I paid extra for what I thought would be a nice room with a hot tub. Avoid this place.

Bed was ok. Breakfast was good.

Stayed in June 2025

I had to shower at 4 am with no hot water and something beeped in the hallway all night long

It was affordable

Stayed in July 2025

My door handle was sticky. I had to use the keycard more than once to unlock door.

It was easy to get to for the places I needed to be at.

Stayed in June 2025

Great

Stayed in June 2025

Toilet didn’t flush

Very clean and comfy

Stayed in June 2025

Extremely dirty, awful smell of an old moldy house, armchair ripped off and all in dirty stains, curtains were completely ripped off, plastic lampshade was broken in several places, hangers on the wall with no pictures, King size bed turned out to be two small mattresses put together, one of which was so bad that me and my wife had to sleep on one half of it, shower faucet in the shower- broken- we could hardly to open the water.

It was in rather convenient location

Stayed in May 2025

Bed was worn out and needed replaced. Check in sent us to a room that was not cleaned so we had to go back and them change the room. Room had a lot noise in the hallway.

Breakfast was very limited and was not hot and what was there didnt taste good.

Stayed in May 2025

I was traveling to charlotte nc for surgery. i was happy to see upon entering my room that it was clean n tidy. always fresh linen and towels at the ready and the free breakfast everyday was also very gud. if i travel to charlotte nc i will be looking to stay at Best Western Plus.

Stayed in January 2025