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Reviews of Quality Inn & Suites I-35 near Frost Bank Center 2 stars

3817 N PanAm Expwy , San Antonio, TX 78219, United States

#209 of 319 hotels in San Antonio

Guests' Choice

Review score

Based on 342 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.3

  • Facilities

    7.4

  • Staff

    8.0

  • Value for money

    8.0

  • Free WiFi

    6.5

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Showing 1 – 25

  • Reviewed: 2 July 2025

    9.0
    Spacious and quiet stay, food could be upgraded, pool could be cleaner. Would stay again.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two King Beds
    • Stayed 3 nights
    • Submitted via mobile

    The pool could’ve been cleaner, maybe even just skimmed to get rid of some of the bugs/leaves at the top but at least it was opened. Breakfast was the same two days in a row, nothing new, basic eggs sausage links pancakes and biscuits. Could’ve used some packets of salt/pepper and/or hot sauce. I will also say, some of the linen did appear.. stained.

    The king suite was great! Traveling with my partner and two kids it was nice having that little separation of the French doors between the two “rooms”/beds, while still being in the same room. Loved the two entrance doors at either side of the building and being so close to the pool and lobby. Ac was super cold, two tvs , two sinks, mini fridge and microwave worked fine. Housekeeping came by and did replace what we needed and was friendly. As was the guy checking us in.

    Stayed in July 2025

  • Reviewed: 23 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    Conveniently close to fort sam houston

    Stayed in June 2025

  • Reviewed: 21 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access
    • Stayed 4 nights
    • Submitted via mobile

    The pool never got clean it was green and every time I asked they would say they were working on cleaning it

    How close it is to the air force base

    Stayed in June 2025

  • Reviewed: 1 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 1 night

    Good value.

    Stayed in April 2025

  • Reviewed: 18 March 2025

    8.0
    St Patrick's weekend
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 3 nights
    • Submitted via mobile

    The overall smell of the hotel was musty. We did have to switch rooms because of the overwhelming musty smell. The hot tub was not functioning. The location was near a very busy highway and train line.

    I enjoyed the pool on a hot day. The bed was comfy and soft. The staff was very nice and helpful.

    Stayed in March 2025

  • Reviewed: 21 February 2025

    7.0
    Good price if you just need a place to sleep.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    There is too much light coming into the room at night. Hot water takes a while to warm up. Only 1 bedside table. I'd give the breakfast a 2 out of 10. Watered down juice. No flavored coffee creamers. No Jelly for the Biscuits. No waffles. Very bland.

    Price. Location to Stock Show. Convenience.

    Stayed in February 2025

  • Reviewed: 20 February 2025

    8.0
    Overall once we got settled all was good.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    We were first placed in a room that was occupied , they remedied that and put us in a room and the heater didn’t work, again remedied that with another room.. all was done without question ..

    Great location and overall nice facility .. staff was helpful

    Stayed in February 2025

  • Reviewed: 17 February 2025

    7.0
    Good place with friendly staff and conveniently located next to the Frost Bank Center.making it easy to take care of sho
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom tiles were cracked and some were loose.

    Convenient and close to the Frost Bank Center.

    Stayed in February 2025

  • Reviewed: 10 February 2025

    8.0
    Friendly manager
    • Family with young children
    • Two-Bedroom Suite with Two King Beds
    • Stayed 1 night
    • Submitted via mobile

    Close proximity to event venue

    Stayed in February 2025

  • Reviewed: 12 December 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing noted

    Quiet and acceptable room

    Stayed in November 2024

  • Reviewed: 19 November 2024

    7.0
    Comfortable - overall needs personnel work before staying there again.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    No soap - had to ask at the front desk. The shampoo was half used before we got there. The breakfast was cold - we got there towards the end (8:30) definitely didn’t impress us.

    We’ll maintained for an older facility

    Stayed in November 2024

  • Reviewed: 11 November 2024

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not good. Facilities were okay but not great.

    Location was good.

    Stayed in November 2024

  • Reviewed: 4 November 2024

    7.0
    Decent enough for a chain hotel but repairs are needed inside the rooms.
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Areas of room worn down, the tile in the bathroom was shattered?

    Proximity to our destination

    Stayed in November 2024

  • Reviewed: 3 November 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Two-Bedroom Suite with Two King Beds
    • Stayed 1 night
    • Submitted via mobile

    Smell in corridor. Lack of soap. Tv 1 suite didn’t work

    Location near freeway and Frost Bank venue Management was extremely nice. Beautiful room

    Stayed in November 2024

  • Reviewed: 28 October 2024

    6.0
    Pleasant
    • Solo traveller
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    It took 25 minutes for the receptionist to show up. I called , rang the bell , knocked at doors several times.

    Having breakfast available ; close to where I needed to be .

    Stayed in September 2024

  • Reviewed: 19 August 2024

    7.0
    Good, practical, nice to stay a couple nights
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two King Beds
    • Stayed 2 nights

    Some guest very noisy the first night, But I called the reception and they solved it in a short time. the area is not the most beautiful thing in st antonio, the breakfast coul be tremendously improved

    Good hotel to stay a couple days. Not over populated (mainly the pool). A quiet area

    Stayed in August 2024

  • Reviewed: 5 August 2024

    8.0
    Overall was good but needs to hire more staff/housekeepers to maintain the property.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 8 nights
    • Submitted via mobile

    The a/c began to leak into the room after long usage and also the smoke detector wasn’t working properly. Outside trash containers were overflowing everyday. They definitely need to hire more staff/housekeepers to maintain the property better.

    The location, the room was nice and close to a lot of locations food, mall, etc.

    Stayed in August 2024

  • Reviewed: 2 August 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 4 nights
    • Submitted via mobile

    Homeless encampment next door.

    Breakfast was good.

    Stayed in August 2024

  • Reviewed: 16 July 2024

    8.0
    It was pleasant.
    • Leisure trip
    • Couple
    • Two-Bedroom Suite with Two King Beds
    • Stayed 3 nights
    • Submitted via mobile

    I didn’t like the bath tub it was old and as well the restroom light did not turn on the whole time I was there it only turned on and off a couple times then never worked again.

    I liked the way everything was so clean and shower head was on point!

    Stayed in July 2024

  • Reviewed: 15 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Two-Bedroom Suite with Two King Beds
    • Stayed 2 nights
    • Submitted via mobile

    We did not like the location due to multiple squatters in the area. The furniture needs to be updated.

    The size of the room was great. The air conditioner worked great. The value for what we got was great.

    Stayed in July 2024

  • Reviewed: 15 June 2024

    6.0
    It was fine!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    No elevators and check in was far from my room

    Good value and clean

    Stayed in May 2024

  • Reviewed: 12 June 2024

    6.0
    Had to stay I extra night due to pain in back and of course paided extra.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 7 nights
    • Submitted via mobile

    First night I had a bad slip in shower fall out hurt my back very painful complained to staff nothing was done .next day I asked again for bath none slip pad got a used one , Back still hurts.

    Breakfast was good need more fruit but

    Stayed in June 2024

  • Reviewed: 2 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    On arrival the entire foyer floor was wet (not damp) from cleaning and the cleaning substances overpowered me as I entered. Not a welcoming first impression. No freezer in the little fridge. The coffee maker had seen better days and hadn't been cleaned for a long time .. there was still a used, manky pod in it. Breakfast is meagre.

    The Location is fantastic .. literally 10 mins to The River Walk and The Alamo. The pool is lovely .. could be heated just a little more. Good parking The rooms are vast. Great value for money.

    Stayed in May 2024

  • Reviewed: 24 April 2024

    7.0
    Would have booked somewhere else.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The hallways were really hot and humid and so was the room when we first got in. The only button that worked on the TV in the bedroom was the on and off switch. Everything else wouldn't work, not even the remote for the TV worked. The bathtub had no stopper and when we called up the lobby to see if we could get one so we could use the tub they told us there was nothing they could do about it. We had to go and buy one ourselves.

    Nothing worth noting.

    Stayed in April 2024

Showing 1 – 25

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