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  5. Reviews of Big Bear River House, Outdoor Grill, River Access, 3 Beds

Reviews of Big Bear River House, Outdoor Grill, River Access, 3 Beds

3951 South River Road, Pigeon Forge, TN 37863, United States

#530 of 594 hotels in Pigeon Forge

Guests' Choice

Review Score

Based on 61 hotel reviews

5.8

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.4

  • Location

    9.1

  • Facilities

    6.0

  • Staff

    6.4

  • Value for money

    6.5

  • Free Wifi

    5.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 28, 2025

    6.0
    Location is great, this property has a lot of potential but needs updating and a good detailed cleaning inside and out
    • Leisure trip
    • Couple
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    There isn't any literature on how to work the televisions and the remotes are missing the backs, the batteries kept falling out. The furnishings all need to be updated . Some detailed cleaning is needed .The hot tub isn't being taken care of at all it had a stale smell.

    All of our family members were staying in the campgrounds behind this property so the location was great for us. The air-conditioning is really cold.

    Stayed in July 2025

  • Reviewed: June 15, 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    When we got there the door was unlocked and was told they just had someone clean it but it looked like that place hasn't been clean in years and there was mice poop in the cabinets and the shower curtains needs to be changed they were molded and my son ran around in the house and his feet was black as if no one cleaned it and there was gum in one of the chairs in the kitchen the hot tub was dirty it would be a better place to stay if the house was cleaned properly

    The location was nice and the house was nice

    Stayed in June 2025

  • Reviewed: May 27, 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    Could have been a little cleaner

    Stayed in May 2025

  • Reviewed: November 26, 2024

    5.0
    Nice property in a good location but could be so much better with a good cleaning and a little TLC!
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 2 nights

    The property needs a good cleaning. The floors did not appear to be swept, the showers had dust on the ledges, and there was a good bit of wood scraps under the porch. There were only two rolls of toilet tissue in the entire house. For a family of 6, we used one roll within one day and had to go buy more. The remote for the TV in the living room would not control the TV. I had to download an app on my phone to be able to use the TV. The shower handle for one of the bathrooms would fall off. This place has a ton of potential with just a little bit of attention.

    The location was great. The open layout of the property and the size of the property was nice. The cabin-like interior was welcoming. The river stream behind the property was nice along with the outside firepit.

    Stayed in November 2024

  • Reviewed: October 15, 2024

    5.0
    All in all, the house itself was nice. the location. The ad wasn’t truthful. The owner stated that is was in the as the
    • Leisure trip
    • Couple
    • Three-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    The ad stated there was a hot tub. Even when I received confirmation, it stated hot tub was accessible. The main reason we even rented this place. Just to come to find out it was not. The owner stated it was being “winterized”. I didn’t quite understand bc the winter is when you like to use a hot tub.. I’ve rented many times during this season and a hot tub has always been available. This was a HUGE disappointment. There were rat feces all in thr kitchen. On the table, in the cabinets, and on the microwave area. Another huge disappointment .

    The property was easily accessible! Location was wonderful.

    Stayed in October 2024

  • Reviewed: July 15, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    TV doesn't work, the dishes needs upgraded. Needs some TLC

    Location

    Stayed in July 2024

  • Reviewed: June 17, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    Well the down fall was the hot tub wasn't working and we didn't learn that until the day we was to come up ONE OF THE MAIN REASON WE BOOKED HERE only other thing is the remote controls didn't work

    My family absolutely loved the house it was beautiful. The river was so peaceful and my kids loved playing in the river. We also loved being so close to shops.

    Stayed in June 2024

  • Reviewed: June 10, 2024

    6.0
    Decent convenient.
    • Leisure trip
    • Couple
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    Didn't like the bed was not comfortable, the tv remotes didn't seem to operate the tv's, there was no water in the hot tub, no dish towels, no paper towels.

    The house setting itself was ok, the river, the porch. Convenient to parkway .

    Stayed in June 2024

  • Reviewed: December 30, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 5 nights
    • Submitted from a mobile device

    The hot tub didn’t work, but we were so busy we only tried to get it going once. You can’t park in the car port, I normally park my car in the garage at my house to avoid bird poop, but I liked that the washer and dryer were nice, the living room tv didn’t work and the back room tv didn’t work.

    It is cute, right by a river. And it had a fire pit. It was fairly close to attractions.

    Stayed in December 2023

  • Reviewed: October 12, 2023

    6.0
    The house has a beautiful view and convenient location, needs to be set up a little better.
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 4 nights
    • Submitted from a mobile device

    The oven didn’t work. There were no dish towels or cloths to wash the dishes. There was not enough towels and washcloths for everyone. Thankfully we brought laundry detergent and washed them. Three different times the door locked on its own. We had to call to get in the first time. After the first incident we kept the key in the outside lockbox so we didn’t get locked out.

    I loved the location, the back porch and being beside the river.

    Stayed in October 2023

  • Reviewed: October 11, 2023

    6.0
    Fire pit was nice
    • Leisure trip
    • Group
    • Three-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    Not much in the way of kitchen items to cook with. No places to put your clothes in some bedrooms . One sofa sleeper was broken.

    Location

    Stayed in October 2023

  • Reviewed: August 23, 2023

    5.0
    Fair
    • Leisure trip
    • Group
    • Three-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    AC froze up, was very hot with a group of people there. The stove was dirty, showers were dirty.

    Great location.

    Stayed in July 2023

  • Reviewed: June 8, 2023

    7.0
    overall everything was good. would stay there again.
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    no firewood for a fire

    location and the hot tub and river

    Stayed in May 2023

  • Reviewed: September 18, 2022

    6.0
    Ok but expensive
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 4 nights
    • Submitted from a mobile device

    Cabin was slightly dirty upon arrival sheets were not clean we had to wash them waited 3 weeks for cleaning deposit refund.. would be a good value if the price was not $1,800 for 4 days. More like a $250 a day cabin.

    Beautiful location on the river in pigeon forge

    Stayed in August 2022

  • Reviewed: September 3, 2025

    4.0
    Disappointing
    • Leisure trip
    • Solo traveler
    • Three-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    Cleanliness, toilet rab the whole time ,trim fell off the wall microwave didn't work

    The convenience of being where we needed to be

    Stayed in September 2025

  • Reviewed: March 13, 2025

    10
    Perfect Riverfront Retreat
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 1 night

    This cabin was the ultimate escape and perfect for my family! It offers stunning views and a peaceful atmosphere with the river running right behind the cabin. The space is cozy, beautifully decorated, and recently upgraded with farmhouse touches. The hosts were incredibly welcoming and thoughtful, ensuring we had everything we needed without being intrusive. Everything was working perfectly, and we purposely left attractions early to spend more time enjoying the cabin!! Whether relaxing by the fire or enjoying the river, this place has it all. Will come back soon—10/10!

    Stayed in March 2025

  • Reviewed: February 24, 2025

    1.0
    Very Poor
    • Leisure trip
    • Travelers with friends
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    It was dirty, smelled like fish and cigarettes, the hot tub wasn't working and it didn't have a foose ball table and there wasn't any firewood

    Location was good

    Stayed in February 2025

  • Reviewed: December 9, 2024

    1.0
    Worst stay ever.
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 2 nights
    • Submitted from a mobile device

    It was very dirty. Mold on the mattress in the pull out. Both pull out sofas were broken. Mold coming out from under the shower wall. The bathroom in the shower in the back of the house the handle would fall off when you touched it. Remote controls didn’t work. Found a cockroach in the freezer. Cabinets were very dirty as was the stove, microwave, and coffee maker. Outside if trash can was filthy. Shower curtains both had mold along the bottom of them. Buildup in corners very bad. Food under couches and coffee table.

    The location. The back porch. That’s it completely.

    Stayed in December 2024

  • Reviewed: November 14, 2024

    1.0
    I did not stay and would never stay in a place like that! The property has so much potential but I don’t believe the man
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 4 nights
    • Submitted from a mobile device

    Rodent infestation! Literally found a dead rat floating in the toilet! The moment I walked in there were rat droppings all over the house! Even droppings on the dining table! Terrible

    Location was great but did not stay!

    Stayed in November 2024

  • Reviewed: October 25, 2024

    1.0
    Only good thing was the location to the wedding venue,
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 3 nights

    This property needs lots of updates. Hot Tub did not work !! Couldn't set Temperature to our liking. Not enough flatware or silverware for party of 8. Sleeper/sofa bed was broken at the bottom & had to prop up, The cushions on both sofas were stained. One had what looked like blood on it. Mold in the washer dispenser. One morning we saw 2 RATS in the kitchen. All I heard the entire trip was complaints. I respectfully request $350.00 be returned, We did occupy the property and the Location was great . Only 2.8 miles to MOUNTAIN MIST WEDDING VENUE where my granddaughter was married on Saturday.

    Stayed in October 2024

  • Reviewed: October 12, 2024

    2.0
    Just a simple place to shower and rest your head with no amenities
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    the hot tub was advertised and it didn't work, beds were hard as a rock, floors were very dirty, a lot of little maintenance things were not being done, light in bathroom didn't work, there was no bath tub, sheets were very used, TV remotes didn't work, no outside trash can, outside was not maintained and there was a lot of trash and broken wood with nails by the fire pit, texted owner and they said they didn't have a hot tub and didn't advertise a hot tub but the welcome message and site showed and said there was a hot tub. sheets were also stained and of need of replacing

    location was the only good thing about it

    Stayed in October 2024

  • Reviewed: October 7, 2024

    10
    Would like to visit again.
    • Leisure trip
    • Group
    • Three-Bedroom House
    • Stayed 2 nights

    I didn't think to buy creamer and sugar before hand.

    Th location was perfect and was able to walk to most of the entertainment.

    Stayed in October 2024

  • Reviewed: July 22, 2024

    1.0
    Would NEVER book this cabin again. Disgusting Gross
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 4 nights

    The inside and outside of cabin was very disgusting and unclean. I have contacted booking.com and am in the process of sending them pictures and an email of how disgusting the cabin was. We literally had to go to Walmart and buy cleaning supplies and spent the first 4 hours of our vacation cleaning the cabin and also had to strip beds and wash all linens and towels as they all were dirty. Stove was disgusting we had purchased $200 in groceries to cook but decided to eat out because of how disgusting stove and kitchen were, There were no dishrags and or towels in kitchen. The curtains in every room did not fit the windows and the back door that you use (which faces the busy street) had no curtain so of a night people could see right in. Couches were disgusting I literally covered them with blankets for us to sit on them, I removed couch pillows all together because of how dirty they were. Main bathroom exhaust fan and light for shower didn't work, shower drain metal cover was not attached, shower curtain had mold on it and there was no where to sit your bathroom essentials (no cabinets). The towels and wash rags that were provided were suppose to be white but were a light brown (we went and bought our own to use) Outside of cabin was trashy I mean literally trash. Owner messaged us 2 hours before arrival to tell us that hot tub did not work and that you are not allowed to park under the carport. (2 things that were never mentioned in the process of booking.) When we arrived I took pictures of everything and sent him a reply text and never got a response so I tired to call and never got a return call as well. We tried to find a different place to stay but everything was booked or we would have left.

    Location of cabin

    Stayed in July 2024

  • Reviewed: June 29, 2024

    3.0
    Overall it was ok just because it was cheap but not worth the stay
    • Leisure trip
    • Family with young children
    • Three-Bedroom House
    • Stayed 3 nights
    • Submitted from a mobile device

    I did not like the customer service from the Host. Very Rude and unhelpful not even trying to hear me out just cut me off from speaking and telling me to sue him just because I asked for clarification about the place. The place did not meet my expectations due to half of the cabin had no lights in the rooms, hallways and other bathroom. They lied about the Hot tube and had broken appliances. I asked the host for help and answered with “Sue me Then!” To not ruin my stay, I just ended up having to deal with what we had and make the best out of it because I was honestly scared the host would come by and kick us out just because “he could”. The main reason I chose this cabin was because it had a Hot tub. Unfortunately it never worked and I fell for it. Please look at reviews before wasting money!

    I liked that the place was by the lake and close to stores, restaurants and parks

    Stayed in June 2024

Showing 1 - 25

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