Reviews of Extended Stay America Suites - Waco - Woodway 2 stars
5903 Woodway Dr., Waco, TX 76712, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI ordered a double room, yet was given a single when I reserved the room nearly a month in advance. I was told by staff the doubles went fast and singles were all that were left, when my reservation was a double room. The hotel was older, appearing in need of renovation. The computer system seemed to not be working properly, as it took a while to get me checked in.
Dear Clifford, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at our property was disappointing, and we deeply regret the inconvenience you encountered. We understand how frustrating it must have been not to receive the reserved room on your arrival. We also regret that the check-in process was delayed due to technical issues. We have noted your comments to be shared with the team for future improvements to provide a smoother experience for our guests. While we cannot undo your experience, we would appreciate the opportunity to make things right on your return trip. Sincerely, Hotel Management
Dear Clifford, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience at our property was disappointing, and we deeply regret the inconvenience you encountered. We understand how frustrating it must h… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation
They double booked and was told early check in was available only to get there and be told I cant get in until after 3. Arrived at 3 to have to wait in line to check in because everyone else was told the same thing and no keys were available- had to wait for room inspections still
Dear Stacy, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. Considering our location, we hope you'll give us another opportunity to serve you in the future. Sincerely, Hotel Management
Dear Stacy, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Please know that this is not the standard of service we striv… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewParking was available free on site.
The hotel gave away my pre-paid double room to somebody else. They gave me an uncleaned single bed hotel room at the end corner of the hotel. I asked for a refund, or the price difference. The room was fallen apart, the bathtub was falling apart, trash under the bed, TV was broke, microwave was filthy. I was kinda scary for a woman over 50. I request a refund please, or price difference.
Dear Kelly, Thank you for your review. We are sorry to hear that you were not happy with the concerns you encountered in your suite. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns. Considering this a rare incident, we hope you will come back and give us another try to provide you with the flawless stay you deserve. Sincerely, Hotel Management
Dear Kelly, Thank you for your review. We are sorry to hear that you were not happy with the concerns you encountered in your suite. It is never our intention to disappoint a guest in any way, so we will certainly follow up with the appropr… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewCloseness to my event. Price. The ac worked well.
There was a smell in the elevator and the hallway. The bed mattress was worn out on both sides and the springs were poking out. Felt like I would roll out of the bed because it sloped.
Dear Guest, Thank you for taking the time to share your experience with us. We’re glad to hear that our location and pricing met your expectations and that the air conditioning provided comfort during your stay. However, we’re sorry to learn about the issues you encountered with the mattress and the cleanliness concerns in the elevator and hallway. Your comfort is essential to us, and we regret that these aspects fell short. Please be assured that we are actively addressing these concerns with our housekeeping team. We appreciate your feedback as it helps us improve and provide a better experience for all our guests. If your travels bring you back to the area, we hope you’ll consider staying with us again and allow us the opportunity to serve you better. Sincerely, Hotel Management
Dear Guest, Thank you for taking the time to share your experience with us. We’re glad to hear that our location and pricing met your expectations and that the air conditioning provided comfort during your stay. However, we’re sorry to lear… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewLocation
Room and service were very minimal. Room didnt had even a chair and had to request one. The bathroom sink was leaking, and there was no show on the maintenance request for the 3 days of stay we had. The elevator was always having a smoke smell
Dear Rajeev, Thank you for taking the time to share your experience. We regret that your stay fell short of expectations and that you encountered maintenance issues, missing amenities, and concerns with smoke odor in shared spaces. This is not the impression we want our guests to leave with. Your feedback has been shared with our team so we can address these areas for improvement. We hope you’ll consider giving us another opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Dear Rajeev, Thank you for taking the time to share your experience. We regret that your stay fell short of expectations and that you encountered maintenance issues, missing amenities, and concerns with smoke odor in shared spaces. This is … Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in March 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewGigi was very helpful. Staff is polite and caring
No ice .
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewLocation Check in staff were awesome Parking was good
2nd floor had the stench of marijuana our entire stay The evening staff not friendly Overbook stay Our rooms were not what I reserved and there were no extra towels or bedding available
Dear Kimberly, Thank you for taking the time to share your experience. We appreciate your kind words about our location and front desk team. However, we apologize for the issues you encountered, including the unpleasant odor and room assignment challenges, as well as the lack of additional amenities during your stay. We regret any inconvenience this may have caused and value your feedback as it highlights areas needing attention. We hope you will give us another opportunity to deliver a more comfortable and seamless visit in the future. Sincerely, Hotel Management
Dear Kimberly, Thank you for taking the time to share your experience. We appreciate your kind words about our location and front desk team. However, we apologize for the issues you encountered, including the unpleasant odor and room assig… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewIt was close to the golf course
Our rooms were in separate halls not near each other.
Dear Guest, We are glad you had a good experience and that our location worked well for the golf tournament! It is great to know you are thinking of coming back next year. We understand how important it is to have rooms closer together, and we will do our best to accommodate and meet your preferences in the future. Thank you again for choosing Extended Stay America — we look forward to welcoming you back soon! Sincerely, Hotel Management
Dear Guest, We are glad you had a good experience and that our location worked well for the golf tournament! It is great to know you are thinking of coming back next year. We understand how important it is to have rooms closer together, and… Show more
Reviewed: 2 May 2025 · Stayed in March 2025
Verified reviewI liked the location.
The mattress is a little too hard.
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThe front desk was courteous, helpful and understanding
A little out of way without a car
Dear O'Loughlin, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our front desk staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. We look forward to welcoming you back soon! Sincerely, Hotel Management
Dear O'Loughlin, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service … Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 March 2025 · Stayed in January 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewGigi was amazing and checked us in so efficiently and helped out find a place to eat. She was very warm and friendly.
Reviewed: 19 March 2025 · Stayed in March 2025
Verified reviewThe beds were comfortable.
The safety of opening a window to cook seemed unreasonable. The lighting to the property was out which cost us to go past it in our route to get there.
Dear Tammy, Thank you for sharing your thoughts. We’re glad you found the bedding comfortable and appreciate your insights regarding the cooking setup and exterior lighting. Your feedback is vital, and we take your concerns seriously as we continually refine our amenities and property features. We regret that your overall experience did not fully meet your expectations, and we hope you will consider giving us another opportunity to provide a more satisfying stay. Your comments help us improve, and we value the chance to learn from your experience. Sincerely, Hotel Management
Dear Tammy, Thank you for sharing your thoughts. We’re glad you found the bedding comfortable and appreciate your insights regarding the cooking setup and exterior lighting. Your feedback is vital, and we take your concerns seriously as we … Show more
Reviewed: 5 March 2025 · Stayed in January 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewEverything it was very clean and the staff was pretty nice
The parking lot was full
Dear Marco, Thank you for providing your kind words! It is really heartwarming to know you enjoyed the clean accommodations and exceptional service at Extended Stay America. We understand that parking can sometimes be limited, especially during busy times, and we appreciate your patience. Your feedback is valuable to us, and we’re always looking for ways to improve the guest experience further. We hope to welcome you back soon! Sincerely, Hotel Management
Dear Marco, Thank you for providing your kind words! It is really heartwarming to know you enjoyed the clean accommodations and exceptional service at Extended Stay America. We understand that parking can sometimes be limited, especially du… Show more
Reviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewThey had bed bugs
Dear Eric, We appreciate you choosing to stay with us and sharing your feedback. We sincerely apologize for any disappointment you experienced, especially regarding how your concern was addressed. Encountering pests is unacceptable, and we understand how frustrating this must have been. While we regularly treat our property, we will investigate this issue with our pest control provider to ensure a more comfortable stay for all guests. Please know that this is not reflective of the high standards we strive to uphold. We truly hope this isolated incident will not deter you from revisiting us, as we would love the opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Dear Eric, We appreciate you choosing to stay with us and sharing your feedback. We sincerely apologize for any disappointment you experienced, especially regarding how your concern was addressed. Encountering pests is unacceptable, and we … Show more
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewIt was pretty quiet the lady at check in was very polite and informative.
The lights in the hallways were way to dim. It was almost dark enough to need a flashlight