Reviews of Quality Inn & Suites North Gibsonia 2 stars
5137 William Flynn Highway, Gibsonia, PA 15044, United States
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Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe staff I spoke with was kind
The room was filthy. Including the hot tub/Jacuzzi tub. There were dead ants and other bugs throughout the room. One of the hand towels looked like it was used and just put back up without being washed. There was what looked like mold on the ceiling in several places. The shower head in the bath tub was practically broken-it only had one setting that would work and it was like a most setting that made it almost impossible to rinse my hair. The hair dryer on the wall didn't work at all. There was an iPhone charger left plugged in beside the sink that was not mine, which made me feel like the room was barely cleaned at all with everything else I have already mentioned. Because of the setting on the shower head, it caused some water on the floor so I put a towel down and wiped it up and when I picked the towel up it was VERY dirty, like the floor had never been mopped. I opened the fridge and there was what looked like mold inside of that as well. I was unable to sleep due to just being uncomfortable with how dirty everything was. Made me really question how clean the bed was.
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Your feedback helps to improve our quality of service, thank you.
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the … Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewRoom was decently clean. Front lobby Staff was friendly
AC unit was dirty and clogged. I ended up getting sick. Bathtub is slippery and very raised
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and yo… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewDid not partake
Property has not been updated in a very long time. Could benefit from a thorough cleaning.
Thank you for staying with us, and thank you for those very kind words! We have some great people doing exceptional work to make sure our guests have a nice experience that will bring you back again.
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewModern room
There was food still in fridge. Comment card was already filled out. No guide for tv.
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and yo… Show more
Reviewed: 6 June 2025 · Stayed in June 2025
Verified reviewbreakfast was skimpy cups were plastic for hot beverages and WAY too small choices were bread and small packaged muffins milk was warm location next to eat and park and sheetz very close very close to interstate ice machine access
breakfast pillows were worn extra blankets --the bedspread was VERY thin the front desk staff was at check in and when added a night--very apathetic and not helpful to look to see how they could help save me by staying an extra night--I almost didnt because of this also i had told them i no longer needed a double and to move rooms but they would not -which would have saved me money
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Your feedback helps to improve our quality of service, thank you.
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the … Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewVent above vanity was extremely dirty. Very obvious. 10 seconds with a vacuum.
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Your feedback helps to improve our quality of service, thank you.
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the … Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewThe bed springs popped through the mattress, the sheets were dirty, towels were worn and stained
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Your feedback helps to improve our quality of service, thank you.
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the … Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe rooms were dirty, the staff were unprofessional and the staff repeatedly charged my card on file until he no longer could and refused to give me a refund or let me speak to a manager
Paid for a two night stay as I was planning to stay out of town for my sisters wedding. Man at the desk said it didn’t go through even though it said approved. I asked for him to check because it said approved. He clicked on his computer for a few minutes and said I was all good. After check in I left to get some food AND CLEANING PRODUCTS TO CLEAN THE DIRTY ROOM MYSELF for the weekend and my card declined. I had all of my money taken from my account asides for 10$. I went to show the employee that checked me and ask him about the charges and he instantly began shaking and calling the cops. He never asked to see the charges and refused to call his manager. The police came drove around the lot and did not even stop to speak to anyone! We did not even stay one night and I had to wait for my bank to get my money back through a dispute which took almost a week, even though he stated he put my refund in. This was completely unacceptable. The rooms are already ridiculously priced and not even clean!
Thank you for taking the time to review our property. We sincerely apologize for the very unfortunate incident you experienced at our Hotel. Your review is important to us as it helps us to identify problems and take corrective measures. Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct our deficiencies. Rest assured the comments you made will be addressed in order for us to improve our services; we hope you give us a chance to serve you again
Thank you for taking the time to review our property. We sincerely apologize for the very unfortunate incident you experienced at our Hotel. Your review is important to us as it helps us to identify problems and take corrective measures. Th… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewThey double charged me
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and yo… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewIt’s was not very nice or updated
Our bathroom was dirty and the room was dusty
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. Rest assured the comments you made will be addressed in order for us to improve our services, we hope you give us a chance to serve you again. Your feedback helps to improve our quality of service, thank you.
We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the … Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewthe room was filthy. little hairs everywhere- in the sheets, in the tub, on counters. you could tell the counters had not been wiped. we were so grossed out by everything and would never stay here again. we were honestly even checking for bed bugs because of how dirty the room was
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At anytime, during your stay, you may contact our front desk staff if issues do arise and we will do everything we can to quickly solve any issue to your satisfaction. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope you will choose our Hotel again. We look forward to your next stay.
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. At anytime, during your stay, you may contact our front desk st… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewLocation was good. Beds were comfortable. Shower pressure was great.
Was a little seedy. Not well kept. Seemed to have a lot of long term stay occupants. Sheets had cigarette burn holes in them. Remote had shrink wrap over it. Not sure if that is a testament to the cleanliness or lack thereof of the property. Pricey for the lack of quality of the property.
Thank you for taking the time out of your busy schedule to review our property. I sincerely apologize for the very unfortunate incident you experienced at our Hotel. Your review is important to us as it helps us to identify problems and take corrective measures. Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct our deficiencies. Rest assured the comments you made will be addressed in order for us to improve our services; we hope you give us a chance to serve you again
Thank you for taking the time out of your busy schedule to review our property. I sincerely apologize for the very unfortunate incident you experienced at our Hotel. Your review is important to us as it helps us to identify problems and tak… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewVERY poor
Worn out and not kept clean.
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and your valuable feedback will assist us to correct any deficiencies, we sincerely appreciate your time. Thank you very much for your business.
Thank you for taking the time to write your review, your review is important to us as it helps us to identify problems and take corrective measures. We are constantly looking for ways to enhance the positive experiences of our guests and yo… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewVery nice room for the price. We could have used more towels.
Thank you for staying with us, and thank you for those very kind words! We have some great people doing exceptional work to make sure our guests have a wonderful experience that will bring you back again.
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewNothing
Everything
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. Please know at any time you may contact our front desk staff during your stay if issues do arise and we will do everything we can to quickly solve any issue to your satisfaction. We sincerely hope that we may be given a chance to change your perception of our hotel in the future. We hope you will choose our Hotel again. We look forward to your next stay.
Thank you for taking the time out of your busy schedule to review our property and for bringing to our attention your experience and comments regarding your stay in our hotel. Please know at any time you may contact our front desk staff dur… Show more
Reviewed: 8 March 2025 · Stayed in March 2025
Verified reviewReviewed: 8 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 January 2025 · Stayed in January 2025
Verified reviewIt is convenient and clean. Breakfast could be out til 10 a.m. M-S, not just on weekends, but was convenient with free wifi access, microwave, single serve coffee makes for a nice morning. Doordash knows exactly where it is too, if you want to order from local establishments.
From the time I walked in to check in to the time I left (two run-ins total), the worker at the front desk did not talk much and was impersonable. One or three word sentences and answers were given. They were not rude, just cold and unfriendly in a business that thrives off of a positive interaction with customer-facing staff. This is a minor thing overall and expect it is due to holiday work and business. Worse things have happened! Try it out,, just watch the curbs, they are high and if you park in an end spot that has curbs on the side, you may get wheel road rash.
Thank you for taking the time for writing a review about our hotel. We very much appreciate and value your feedback, and will share it with our team. Your comments will serve as encouragement to all of our staff. As we strive to continuously improve the quality of our service to provide an exceptional experience for our guest. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. We enjoy the wonderful comments. Again thank you for staying with us.
Thank you for taking the time for writing a review about our hotel. We very much appreciate and value your feedback, and will share it with our team. Your comments will serve as encouragement to all of our staff. As we strive to continuousl… Show more
Reviewed: 25 December 2024 · Stayed in November 2024
Verified reviewPersonally I am not a huge breakfast fan, so the buffet met my expectations. Cold cereal, bagels, yogurt and hot coffee were the standouts.
Can't think of any cons.
Thank you for staying with us, and thank you for those very kind words! We have some great people doing exceptional work to make sure our guests have a wonderful experience that will bring you back again.
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewClean and staff was really nice.
The floor for some reason was freezing cold and didn’t even warm up when the heat was on. It was extremely cold, even with socks on the floor was cold. Weird, but true.
Thank you for staying with us, and thank you for those very kind words! We have some great people doing exceptional work to make sure our guests have a wonderful experience that will bring you back again.