2433 West Washington Street, West Bend, WI 53095, United States
#5 of 5 hotels in West Bend
Guests' ChoiceBased on 130 hotel reviews
6.2Cleanliness
6.8
Comfort
6.9
Location
7.8
Facilities
6.7
Staff
7.5
Value for money
6.9
Free WiFi
7.5
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End of dialog contentReviewed: 11 August 2025
Kathy
United StatesStained hallway carpet. Lack of front desk personnel and room keys that were troublesome.
The bed was comfortable. Everything in the room worked as expected. The breakfast was adequate. The pool and hot tub were nice, but at least 2 little pool towels were needed to dry off.
Stayed in August 2025
Reviewed: 30 June 2025
Joanne
United StatesI was put on the second floor and the back entrance wasn’t in order, the card reader was broken. This required I walk the entire hotel since I was at the very end. The pool area wasn’t clean
Breakfast was decent, the room was clean, the air conditioning worked great
Stayed in June 2025
Reviewed: 10 June 2025
Mdeclerc
United StatesThe smoking of weed with inside the hotel. No smoking is no smoking of anything.
Stayed in June 2025
Reviewed: 10 June 2025
Karen
United StatesThe Hotel is very dated, could use a few updates.
Stayed in June 2025
Reviewed: 21 April 2025
Putzkie
United States2 am. We could hear other guests running their water/tub jets. Was difficult to sleep when you can hear everything outside of room.
The room was well worth the money. The breakfast was what was expected for a hotel breakfast.
Stayed in April 2025
Reviewed: 20 January 2025
Niko
United StatesNo elevator
Nice breakfast
Stayed in January 2025
Reviewed: 17 November 2024
Amy
United StatesThe maintenance and up keep of the building. Carpet in hallways and the walls could use updating. The drain in the sink didn't drain well..
My friends live in Allenton, so this location worked out perfect. It's also very convenient to shops and restaurants. Pool and spa looked nice. Room was comfy but needed more pillows. There were 2 small pillows on a big king bed.
Stayed in November 2024
Reviewed: 8 October 2024
Jeff
United StatesSink and tub both drained poorly/slowly. Small/low bathroom vanity.
Convenient location.
Stayed in October 2024
Reviewed: 28 August 2024
Ashley
United StatesThe spa tub in our room didn't work. Kept draining and jets wouldn't turn on but I paid extra money for a room with a spa tub in it.
It was quiet until the morning
Stayed in August 2024
Reviewed: 20 August 2024
Cammack
United StatesBad smells, musty
Breakfast
Stayed in August 2024
Reviewed: 16 August 2024
Frank
United StatesThe facility seemed very dark and a little dingy. There was no elevator, the AC in the kitchen area was not working well. Also, in my room and my co-workers room, the outlets on the lights for charging or for irons did not work.
Stayed in August 2024
Reviewed: 8 August 2024
Dawson
United StatesPoor job of remodeling shower showed mold
Stayed in August 2024
Reviewed: 3 July 2024
Michael
United StatesVery humid in room and hotel. Breakfast was basic and not appealing.
bed was comfortable as were pillows. Room was quiet.
Stayed in June 2024
Reviewed: 3 June 2024
Cecily
United StatesOutdated, in poor repair. Hottub empty and filthy. Breakfast area dirty and garbage filthy in breakfast area. Police in hallway at a room.
Location was very nice for what we were doing. Close to Dinner, our 2-day routes, gas station, grocery store.
Stayed in June 2024
Reviewed: 31 May 2024
Michael
United StatesThe faucet in the sink in the bathroom leaks and the sink gets backed up when running for a while.
Good facility for the price.
Stayed in May 2024
Reviewed: 12 December 2023
Janet
United StatesThe bed was too hard. The toilet and sink were very low. Difficult for aged tall people.
The coffee was good
Stayed in December 2023
Reviewed: 26 September 2023
Michelle
United StatesWe encountered a problem with the door key to our room. The staff person gave new pass cards, but the problem never was resolved. He could not or would not find a way to resolve the room key problem. In the end, one of us had to stay in the room so we would not get locked out. It was inconvenient and the problem was never resolved. Also one of the additional outside doors would not lock. For two women traveling that is uncomfortable. We did not feel really safe because of that. The common areas were clean. WE ate at two local restaurants. Good food within walking distance.
We did not eat breakfast there. The morning coffee was good. As for the room, the beds were really comfortable, room and building clean.
Stayed in September 2023
Reviewed: 28 July 2023
George
United StatesThe light. The smell.
The room smelled like cigarettes. The shades didn’t block nearly any light so I was awake all night thinking it was time to get up. It faced right into the parking lot where it was lit up like a bad guys compound when the hero gets caught.
Stayed in July 2023
Reviewed: 2 January 2023
Belinda
United StatesOur room had some sort of furnace or something that turned on and off continuously- made it hard to sleep. The comforter had holes in it. The carpet and recliners showed too much wear, tear and stains.
The location was fine for what we needed it for. The breakfast had a lot of variety.
Stayed in January 2023
Reviewed: 1 January 2023
Rosario
United StatesThe kids playing in the hallway
Clean room,friendly staff
Stayed in January 2023
Reviewed: 17 November 2022
Pamela
United StatesWhen walking in the hall the halls seemed dirty, quite a few rooms looked like the doors were ajarred. In fact I had to kick the door to the open and kick it closed. At first I didn't notice that the door did not automatically lock. Definite safety issue
Breakfast was descent. Cleanliness okay. Room seemed clean, bed comfortable, shower was nice with hit water but had to pull the drain for water to go down. Would stay there again
Stayed in November 2022
Reviewed: 19 June 2025
Smiley12
United StatesI did my reservation through the app. And when I show up to the front t desk to check in. It didn't appear so I have to pay again. In the front desk cause they did have any reservation for me.
Stayed in June 2025
Reviewed: 12 June 2025
Casey
United StatesI stayed in a King suite and the bed was very comfortable! The AC worked great, there was plenty of TV stations to choose from, the mini fridge was plugged in and ready to go. There was a pool and hot tub, I unfortunately did have time to use either, but both were up and running. Typical hotel breakfast!
Stayed in June 2025
Reviewed: 13 February 2025
Savanah
United StatesBeds were way too hard
Stayed in February 2025
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