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Reviews of Quality Inn & Suites 2 stars

2433 West Washington Street, West Bend, WI 53095, United States

#5 of 5 hotels in West Bend

Guests' Choice

Review score

Based on 130 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.9

  • Location

    7.8

  • Facilities

    6.7

  • Staff

    7.5

  • Value for money

    6.9

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 11 August 2025

    7.0
    An OK place
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Stained hallway carpet. Lack of front desk personnel and room keys that were troublesome.

    The bed was comfortable. Everything in the room worked as expected. The breakfast was adequate. The pool and hot tub were nice, but at least 2 little pool towels were needed to dry off.

    Stayed in August 2025

  • Reviewed: 30 June 2025

    6.0
    Acceptable but not great.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I was put on the second floor and the back entrance wasn’t in order, the card reader was broken. This required I walk the entire hotel since I was at the very end. The pool area wasn’t clean

    Breakfast was decent, the room was clean, the air conditioning worked great

    Stayed in June 2025

  • Reviewed: 10 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The smoking of weed with inside the hotel. No smoking is no smoking of anything.

    Stayed in June 2025

  • Reviewed: 10 June 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The Hotel is very dated, could use a few updates.

    Stayed in June 2025

  • Reviewed: 21 April 2025

    7.0
    Overall great stay. The room was worth the money.
    • Leisure trip
    • Family with young children
    • King Suite- Non- Smoking
    • Stayed 2 nights
    • Submitted via mobile

    2 am. We could hear other guests running their water/tub jets. Was difficult to sleep when you can hear everything outside of room.

    The room was well worth the money. The breakfast was what was expected for a hotel breakfast.

    Stayed in April 2025

  • Reviewed: 20 January 2025

    7.0
    I got what I paid for
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No elevator

    Nice breakfast

    Stayed in January 2025

  • Reviewed: 17 November 2024

    7.0
    Good, would come back again.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The maintenance and up keep of the building. Carpet in hallways and the walls could use updating. The drain in the sink didn't drain well..

    My friends live in Allenton, so this location worked out perfect. It's also very convenient to shops and restaurants. Pool and spa looked nice. Room was comfy but needed more pillows. There were 2 small pillows on a big king bed.

    Stayed in November 2024

  • Reviewed: 8 October 2024

    5.0
    Mediocre experience. Will try somewhere else next time we are in town visiting.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    Sink and tub both drained poorly/slowly. Small/low bathroom vanity.

    Convenient location.

    Stayed in October 2024

  • Reviewed: 28 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite- Non- Smoking
    • Stayed 1 night
    • Submitted via mobile

    The spa tub in our room didn't work. Kept draining and jets wouldn't turn on but I paid extra money for a room with a spa tub in it.

    It was quiet until the morning

    Stayed in August 2024

  • Reviewed: 20 August 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bad smells, musty

    Breakfast

    Stayed in August 2024

  • Reviewed: 16 August 2024

    5.0
    Passable
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night

    The facility seemed very dark and a little dingy. There was no elevator, the AC in the kitchen area was not working well. Also, in my room and my co-workers room, the outlets on the lights for charging or for irons did not work.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    5.0
    place to sleep
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Poor job of remodeling shower showed mold

    Stayed in August 2024

  • Reviewed: 3 July 2024

    7.0
    hotel served its purpose
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Very humid in room and hotel. Breakfast was basic and not appealing.

    bed was comfortable as were pillows. Room was quiet.

    Stayed in June 2024

  • Reviewed: 3 June 2024

    5.0
    Just adequate, kind of a disgrace for what is advertised.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Outdated, in poor repair. Hottub empty and filthy. Breakfast area dirty and garbage filthy in breakfast area. Police in hallway at a room.

    Location was very nice for what we were doing. Close to Dinner, our 2-day routes, gas station, grocery store.

    Stayed in June 2024

  • Reviewed: 31 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The faucet in the sink in the bathroom leaks and the sink gets backed up when running for a while.

    Good facility for the price.

    Stayed in May 2024

  • Reviewed: 12 December 2023

    6.0
    OK for the money.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was too hard. The toilet and sink were very low. Difficult for aged tall people.

    The coffee was good

    Stayed in December 2023

  • Reviewed: 26 September 2023

    5.0
    One of the most comfortable beds I have slept in. Clean. Close to good restaurants.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    We encountered a problem with the door key to our room. The staff person gave new pass cards, but the problem never was resolved. He could not or would not find a way to resolve the room key problem. In the end, one of us had to stay in the room so we would not get locked out. It was inconvenient and the problem was never resolved. Also one of the additional outside doors would not lock. For two women traveling that is uncomfortable. We did not feel really safe because of that. The common areas were clean. WE ate at two local restaurants. Good food within walking distance.

    We did not eat breakfast there. The morning coffee was good. As for the room, the beds were really comfortable, room and building clean.

    Stayed in September 2023

  • Reviewed: 28 July 2023

    5.0
    I had to get a place to stay for the night. I didn’t sleep.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The light. The smell.

    The room smelled like cigarettes. The shades didn’t block nearly any light so I was awake all night thinking it was time to get up. It faced right into the parking lot where it was lit up like a bad guys compound when the hero gets caught.

    Stayed in July 2023

  • Reviewed: 2 January 2023

    6.0
    2 bight stay
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Our room had some sort of furnace or something that turned on and off continuously- made it hard to sleep. The comforter had holes in it. The carpet and recliners showed too much wear, tear and stains.

    The location was fine for what we needed it for. The breakfast had a lot of variety.

    Stayed in January 2023

  • Reviewed: 1 January 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite- Non- Smoking
    • Stayed 1 night
    • Submitted via mobile

    The kids playing in the hallway

    Clean room,friendly staff

    Stayed in January 2023

  • Reviewed: 17 November 2022

    7.0
    They did a good job providing a clean place to stay at an affordable price
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    When walking in the hall the halls seemed dirty, quite a few rooms looked like the doors were ajarred. In fact I had to kick the door to the open and kick it closed. At first I didn't notice that the door did not automatically lock. Definite safety issue

    Breakfast was descent. Cleanliness okay. Room seemed clean, bed comfortable, shower was nice with hit water but had to pull the drain for water to go down. Would stay there again

    Stayed in November 2022

  • Reviewed: 19 June 2025

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I did my reservation through the app. And when I show up to the front t desk to check in. It didn't appear so I have to pay again. In the front desk cause they did have any reservation for me.

    Stayed in June 2025

  • Reviewed: 12 June 2025

    9.0
    It was a great stay. They were accommodating to me having my cat along
    • With a pet
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I stayed in a King suite and the bed was very comfortable! The AC worked great, there was plenty of TV stations to choose from, the mini fridge was plugged in and ready to go. There was a pool and hot tub, I unfortunately did have time to use either, but both were up and running. Typical hotel breakfast!

    Stayed in June 2025

  • Reviewed: 13 February 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Beds were way too hard

    Stayed in February 2025

Showing 1 – 25

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