Reviews of Extended Stay America Suites - Los Angeles - Valencia 2 stars
24940 Pico Canyon Road, Stevenson Ranch, CA 91381, United States
Loading
Guests also reviewed these properties:
Mariazell, Austria
Fremantle, Australia
Venice, Italy
Teresin, Poland
Ubud, Indonesia
Phnom Penh, Cambodia
Vela Luka, Croatia
Winterberg, Germany
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNothing!
This property is very Trashy, Dirty and Outdated! NO cleaning service unless you pay for it or stay longer than 14 days, they did NOT provide Dog poop bags not clean the Dog Area….Very Bad Hotel!
Dear Gerriann, Thank you for sharing your feedback with us. We regret to hear that your experience did not meet expectations. Every guest deserves a well-maintained environment, and we apologize that the condition of the property and pet area did not meet our standards. As an extended-stay property, housekeeping services are provided on a weekly basis; however, they are also available upon request for a nominal fee. In light of your feedback, we will ensure our front desk team communicates these details more clearly during check-in and delivers the professional service every guest deserves. We hope you will allow us another opportunity to host you on your next visit to our area. Sincerely, Hotel Management
Dear Gerriann, Thank you for sharing your feedback with us. We regret to hear that your experience did not meet expectations. Every guest deserves a well-maintained environment, and we apologize that the condition of the property and pet ar… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewlocation, and spacious room
Very dated and old furnishings, carpets had numerous stains. "Breakfast" was not breakfast. horrible cell service inside the facility. Made me book on alternate site to get the "discounted" rate, at like 9 pm. I did it in my car to get cell service. All to save like $15...dude, just give me the best rate on an empty room!
Dear Monish, Thank you for sharing your thoughts with us. While we’re glad you found the location convenient and the room spacious, we’re truly sorry for the aspects of your stay that left you disappointed. We understand the importance of a comfortable environment and reliable amenities, and your comments will help us as we continue to make improvements. We hope you’ll consider giving us another chance to provide you with a more enjoyable experience in the future. Sincerely, Hotel Management
Dear Monish, Thank you for sharing your thoughts with us. While we’re glad you found the location convenient and the room spacious, we’re truly sorry for the aspects of your stay that left you disappointed. We understand the importance of a… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewClean simple, easy to access, great neighborhood.
Regular room was small with a small tv but not bad I guess same as a holiday inn or something. Some just have bigger rooms and nicer beds and linens and a better shower/tub. I am stating the facts though and not complaining it could have been worse a mile the little things I noticed that were better at other extended stays.
Dear Jeremy, Thank you for choosing Extended Stay America and taking the time to post a review. We’re glad to hear that you found your stay simple, convenient, and in a location that worked well for your needs. We also appreciate your observations about the room and amenities, as these details help us better understand where we can improve to provide more comfort for our guests. Your feedback is valuable, and we hope to have the opportunity to welcome you again for an even more enjoyable stay in the future. Sincerely, Hotel Management
Dear Jeremy, Thank you for choosing Extended Stay America and taking the time to post a review. We’re glad to hear that you found your stay simple, convenient, and in a location that worked well for your needs. We also appreciate your obser… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewStaff was friendly & helpful.
The facility itself gave itchy vibes. Total remodel needs to be done when you hear the entry doors creaking when opening & closing. Shower heads leak outside tub, dead insects in fridge, and walls are chipped with dirty carpet.
Dear Christina, Thank you for taking the time to share your experience with us. We’re glad our friendly and helpful team made a positive impression during your stay. We are, however, truly sorry to learn that the overall condition of the property left you feeling uncomfortable. The concerns you mentioned regarding maintenance and cleanliness do not reflect the experience we want to provide, and your feedback has been shared with our team for review and improvement. We appreciate your honesty, as it helps us focus on areas that need the most attention, and we hope you’ll consider giving us another opportunity to deliver a stay that feels more comfortable and welcoming. Sincerely, Hotel Management
Dear Christina, Thank you for taking the time to share your experience with us. We’re glad our friendly and helpful team made a positive impression during your stay. We are, however, truly sorry to learn that the overall condition of the pr… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNothing, it is run down and VERY dirty
Everyrhing, Cleanliness, rooms, accommodations, safety, all very bad at this place
Dear Tara, Thank you for sharing your experience with us. We are very sorry to hear about the challenges you faced during your stay, including the concerns with the condition of the property and the atmosphere you encountered. Your comfort, safety, and peace of mind are extremely important to us, and we regret that this was not reflected during your visit. Please know your comments have been shared with our team as we work to make improvements. We hope you will give us another chance to provide you with a more comfortable and welcoming stay in the future. Sincerely, Hotel Management
Dear Tara, Thank you for sharing your experience with us. We are very sorry to hear about the challenges you faced during your stay, including the concerns with the condition of the property and the atmosphere you encountered. Your comfort,… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewNot much other than location.
Dirty with a fast food odor in elevator and halls. Sheriffs were banging on a door at 4:30 in the morning waking everyone up on third floor. Had to request coffee, shampoo and other essentials from the front desk that you would expect to see in the room. Final kicker was several outlets did not work.
Dear Michael, Thank you for taking the time to share your feedback. We are truly sorry for the cleanliness concerns and for the disturbance you experienced during the night. We also regret the inconvenience of having to request basic amenities and the frustration caused by outlets not working properly. This is not the level of comfort and ease we want for our guests, and we will review these matters with our team to prevent recurrence. Your feedback will aid us in making necessary improvements, and we hope you will consider giving us another chance in the future to provide you with the stay you deserve. Sincerely, Hotel Management
Dear Michael, Thank you for taking the time to share your feedback. We are truly sorry for the cleanliness concerns and for the disturbance you experienced during the night. We also regret the inconvenience of having to request basic amenit… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewLocation to event
Needs to be updated
Dear Guy, Thank you for taking the time to share your feedback. We are pleased that the convenient location enhanced your visit. At the same time, we regret that some aspects of the property did not meet your expectations, and we sincerely apologize for any inconvenience this caused. Your comments will be shared with our team as we continue to make improvements. We hope you will consider staying with us again, allowing us the opportunity to provide a refreshed and more enjoyable experience during your next visit. Sincerely, Hotel Management
Dear Guy, Thank you for taking the time to share your feedback. We are pleased that the convenient location enhanced your visit. At the same time, we regret that some aspects of the property did not meet your expectations, and we sincerely … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewClean room
I stayed in room 323 - the sink in the bathroom didn’t drain too well - needs to be snaked as water went down slow and backed when brushing teeth.
Dear JESSE, Thank you for sharing your experience with us. We are pleased to hear that your accommodation met cleanliness expectations, though we regret the inconvenience caused by limited toiletry availability and the bathroom sink issue. Your observations regarding the plumbing have been relayed to our maintenance team to ensure prompt attention. We understand how such matters can affect overall comfort, and we appreciate you bringing them to our attention. Guest feedback plays an important role in helping us improve our services, and we value the opportunity to address these concerns. We look forward to welcoming you back for a more seamless and enjoyable stay. Sincerely, Hotel Management
Dear JESSE, Thank you for sharing your experience with us. We are pleased to hear that your accommodation met cleanliness expectations, though we regret the inconvenience caused by limited toiletry availability and the bathroom sink issue. … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewWhen I walked in the (non smoking) room all I smelled was a strong cleaning chemical smell. The window was open (holes in the screen) I’m guessing to try to air out the room. After the cleaning smell started to fade, I could smell that the room had either had pot or cigarettes smoked in it or both. The carpet was filthy. There was garbage in the bathroom under the towels that had not been cleaned up from the last guest. The kitchen counter was chipped and aged. And there was only a sheet and another layer that I can only call a slightly thicker sheet, no blanket. And next door I could hear the neighbors screaming profanity at each other. When they quit screaming, the kids started up. I took a video too, but can’t upload it.
Dear Guest, Thank you for sharing your detailed feedback. We’re truly sorry your experience did not meet expectations. We strive to provide a clean and comfortable environment, and it’s clear we fell short in this instance. Your comments regarding the cleanliness and condition of the room have been shared with our housekeeping team for immediate improvement. We also regret the disturbances from neighboring guests and acknowledge that our team should have responded more promptly. Your concerns will be addressed internally, and we appreciate you bringing them to our attention. Sincerely, Hotel Management
Dear Guest, Thank you for sharing your detailed feedback. We’re truly sorry your experience did not meet expectations. We strive to provide a clean and comfortable environment, and it’s clear we fell short in this instance. Your comments r… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewclose to freeway
old carpet, dirt and litter on carpet, window would not close completely. It was noisy, thin walls and load people walking in the hallway. Squeaky Elevator, and it was dirty. Take and go bkfst was tiny.
Dear Damian, Thank you for sharing your experience with us. We’re glad you chose our location for your stay and appreciate your feedback. While we aim to provide a restful and convenient environment, we understand that certain aspects may not have aligned with your expectations, and we apologize for the inconvenience caused. Guest input is essential to our ongoing efforts to enhance comfort and hospitality, and your comments have been noted with care. Your observations help us better understand where attention is needed, and we truly value the time you took to let us know. Sincerely, Hotel Management
Dear Damian, Thank you for sharing your experience with us. We’re glad you chose our location for your stay and appreciate your feedback. While we aim to provide a restful and convenient environment, we understand that certain aspects may n… Show more
Reviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 July 2025 · Stayed in May 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewLocation is great for me because I am near my destinations plus freeway. Plenty of free parking.
Grab & go breakfast of packaged muffins & breakfast bars isn't acceptable. Covid came & went. Time to bring back hot breakfasts.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVery reasonable price. Good location from Magic Mountain.
Very very dirty rooms, hair all over the place, and sheets never changed. Very old, and lots of damage to the furniture. Not good vibes at all.
Dear Carlos, Thank you for sharing your experience. While we're pleased to know the location and rate were convenient for your visit, we regret the condition of the room fell short of expectations. Cleanliness and upkeep are priorities for us, and your comments will be addressed with our team to ensure better attention is given moving forward. We value your feedback and will continue working hard to create a more welcoming and well-maintained environment for all who stay with us. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Dear Carlos, Thank you for sharing your experience. While we're pleased to know the location and rate were convenient for your visit, we regret the condition of the room fell short of expectations. Cleanliness and upkeep are priorities… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThe location and the room
The cleanliness of the lobby and corridors.
Dear Lorraine, While we’re glad the location and your room were to your liking, we regret that the condition of the shared spaces did not reflect the same level of care. Maintaining clean and welcoming common areas is a priority, and your feedback has been shared with our team so we can address these areas. We appreciate the opportunity to improve. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Dear Lorraine, While we’re glad the location and your room were to your liking, we regret that the condition of the shared spaces did not reflect the same level of care. Maintaining clean and welcoming common areas is a priority, and your… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in May 2025
Verified reviewVery nice and accommodating
Dear Gilbert, Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're pleased to know you had a pleasant and welcoming experience. It's always our goal to provide comfort and attentive service, and we're glad that came through during your stay. We appreciate your support and look forward to welcoming you back again soon. Sincerely, Hotel Management
Dear Gilbert, Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're pleased to know you had a pleasant and welcoming experience. It's always our goal to provide comfort and attentive serv… Show more