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Reviews of Extended Stay America Suites - Los Angeles - Valencia 2 stars

24940 Pico Canyon Road, Stevenson Ranch, CA 91381, United States

#3 of 3 hotels in Stevenson Ranch

Guests' Choice

Review score

Based on 264 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.3

  • Comfort

    6.4

  • Location

    8.1

  • Facilities

    6.0

  • Staff

    8.0

  • Value for money

    6.1

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 27 August 2025

    5.0
    Ok for a night, wouldnt stay again.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Very dated and old furnishings, carpets had numerous stains. "Breakfast" was not breakfast. horrible cell service inside the facility. Made me book on alternate site to get the "discounted" rate, at like 9 pm. I did it in my car to get cell service. All to save like $15...dude, just give me the best rate on an empty room!

    location, and spacious room

    Stayed in August 2025

  • Reviewed: 25 August 2025

    5.0
    Never again
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The facility itself gave itchy vibes. Total remodel needs to be done when you hear the entry doors creaking when opening & closing. Shower heads leak outside tub, dead insects in fridge, and walls are chipped with dirty carpet.

    Staff was friendly & helpful.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    5.0
    Passable
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Needs to be updated

    Location to event

    Stayed in August 2025

  • Reviewed: 8 August 2025

    7.0
    Was fine - although no shampoo/conditioner was provided - check front desk and employee - none avail
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I stayed in room 323 - the sink in the bathroom didn’t drain too well - needs to be snaked as water went down slow and backed when brushing teeth.

    Clean room

    Stayed in August 2025

  • Reviewed: 19 July 2025

    5.0
    Great location
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The cleanliness of the lobby and corridors.

    The location and the room

    Stayed in July 2025

  • Reviewed: 2 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    It's contaminated with Lead That's scary

    Loved the kitchen

    Stayed in June 2025

  • Reviewed: 30 April 2025

    5.0
    hotel is more or less
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The rooms do not provide soap for bathing and the bed is a pain.

    They need the rooms cleaned every other day and they never do it.

    Stayed in April 2025

  • Reviewed: 24 April 2025

    5.0
    Passable
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I booked a room with 2 beds for 3 nights and they give a room with only 1 bed it is uncomfortable for my aunt that is having a back problem. I notify the booking.com the hotel didn’t answer the call and suggested to directly notify the front desk. The guy from front desk said that the hotel has no vacancy for 2 bed room and they can only give that to us on the last day of stay. I think you should not advertise the room that is not available, it is not worth what i paid for.😞

    Stayed in April 2025

  • Reviewed: 7 April 2025

    6.0
    Ok. Too expensive
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Lobby and elevator and hallways looked worn out

    Location . Vibe

    Stayed in April 2025

  • Reviewed: 24 February 2025

    5.0
    Okay
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast wasn’t good/ The room itself had a musty smell and upon entering the hotel the carpets were dirty.

    The front desk staff were great!

    Stayed in February 2025

  • Reviewed: 16 February 2025

    5.0
    One of the worst places I stayed at.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was very dirty the hall to our room smelled horrible, bathroom was not clean floor was sticky. I used my towels to clean and the residue on counters and floors in the entire room, stayed due to unable to get a refund or last minute cancellation

    Location

    Stayed in February 2025

  • Reviewed: 6 February 2025

    7.0
    It was a nice place and staff was great. Just a bit dirty everywhere and heavy chemical smells
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Yucky breakfast.

    Stayed in February 2025

  • Reviewed: 6 February 2025

    7.0
    Okay
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Noise every night from guests. Unable to sleep well.

    Stayed in February 2025

  • Reviewed: 6 January 2025

    5.0
    Uncomfortable
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It wasn’t clean smelled weird and the rooms didn’t look like the pictures . I’m a housekeeper and that room wasn’t up to par

    Close to my destination

    Stayed in January 2025

  • Reviewed: 11 December 2024

    7.0
    Functional, clean, comfortable, and staffed with decent folks
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 9 nights

    The hallway needs a good carpet cleaning. It's a bit smelly. The water fixtures are pathetic. The water stream in the sink isn't strong enough to effectively wash a coffee cup in less than a few minutes. The shower head shot tiny streams of water out (instead of a nice solid flow), so, if you're in a hurry to shower, get out, and get to work or play, double the time a shower would normally take you, and that's what you should expect if you want to emerge soap residue-free. If I were the owners of this franchise or chain, I'd order some really good but inexpensive multi-function shower heads, and put them in every bathroom. What's it gonna cost, like $60 per room. It would make a huge difference. Instead of looking forward to a shower, I kinda dreaded it, not because the bathroom was dirty. It wasn't. It was relatively clean. Showering effectively was a pain in the keister.

    The bed was comfortable enough, and the room was quiet enough and clean enough. It wasn't perfect, but, when you book at this chain, perfection should not be the goal. Functional, clean, and comfortable should be the goal and the expectation. For the most part, this property delivered. Also, the staff was cordial and even jovial.

    Stayed in December 2024

  • Reviewed: 2 November 2024

    7.0
    Quick overnight stay. Facilities more than met our needs. Kitchenette area a plus though did not use them. Adequate gr
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    NA

    Convenient location.

    Stayed in October 2024

  • Reviewed: 30 October 2024

    7.0
    I would go here again knowing that the room is clean and a good value
    • Leisure trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    When I checked in, the staff member seemed annoyed by just my presence there (but not to the point of being rude). The breakfast was also a bit underwhelming,

    The room was very clean and the staff did a very good job in that aspect. My stay was short but I would stay here again as the price was lower than other places in the area. The location is also good.

    Stayed in October 2024

  • Reviewed: 14 October 2024

    7.0
    Great location. Basic comfort.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great location

    The room didn’t smell clean at all. The bed felt sterile not comforting.

    Stayed in October 2024

  • Reviewed: 30 September 2024

    5.0
    Unpleasant Experience
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    As a repeated guest, and one that never makes negative comments, Extended Stay could use some professional cleaning. Starting from the entrance doors, dirty with fingerprints all over, the floors needed sweeping and mopping, the walls looked filthy and the front desk countertops filthy with marks and stains. The smell was not tolerable. Pinesol, that wreaked all the way to the room. It was not pleasant. After 30 minutes of being in the room, I couldn’t take it and had to check out immediately. Reservations cancelled.

    Stayed here several times before and had no issues. Chose this hotel in the past because, it was close for work.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    5.0
    Overall, it was okay for the price we paid.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The draws and floors were dirty. We could see the dirts on the floors, it didn’t seem that the floors were being swept. The hallway floors were dirty. We didn’t try the breakfast so no comments.

    The location and free parking were great.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    7.0
    Was okay. For sure better than a motel but not sure if I’d stay here again.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room was not very clean as there were A few stains on bed sheets, looked like old stains. Dressers were dusty. Water pressure in tub was not good at all. And shampoo and conditioner is so small, not enough. You can ask front desk for more, which I did but they only gave me 1 extra which was not enough for our family. Good thing there’s a Walmart nearby and I went to purchase more. Breakfast is just muffins and coffee.

    Front desk staff are very polite. Parking is great. Really loved kitchen area in hotel room, it came in very handy.

    Stayed in September 2024

  • Reviewed: 22 September 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The lift and hallway stunk of stale food. There was a barking dog across the hall from us. There wasn't any blankets on the bed. The shower was pitiful.

    The staff member who greeted us was very pleasant and helpful.

    Stayed in September 2024

  • Reviewed: 16 August 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It's too old and no clean

    Location.

    Stayed in August 2024

  • Reviewed: 2 August 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It's not as expected.

    Location

    Stayed in August 2024

Showing 1 – 25

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