Reviews of Extended Stay America Suites - Austin - Southwest 2 stars
5100 US Highway 290 West, Austin, TX 78735, United States
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Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewStaff very nice, confortable bed and good location.
Dear Raul, Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay at Extended Stay America and appreciated our friendly staff, comfortable bed, and convenient location. Providing a welcoming atmosphere and restful accommodations is what we strive for, and it’s wonderful to know we met your expectations. Your comments mean a lot to our team and serve as motivation to continue delivering great service to all our guests. We truly appreciate you choosing to stay with us and look forward to making your next visit just as pleasant and comfortable on your next visit. Sincerely, Hotel Management
Dear Raul, Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay at Extended Stay America and appreciated our friendly staff, comfortable bed, and convenient location. Providing a welcoming atmosphere and re… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewStaff was friendly and very respectful. They were very polite.
When I came back the second night to a different room, the window was up. I reserved a non-smoking room. But for some reason you can tell someone had smoked in the room and the bed sheets smelled just like smoke. I believe I stayed up half the night.
Dear Lakeisha, Thank you for bringing this to our attention. We regret that your room did not meet expectations and that the environment caused discomfort during your stay. What you described does not align with the level of quality we aim to provide, and we are sorry for the inconvenience this caused. On a more positive note, we are glad to hear our team made a good impression through their respectful and professional approach. Your kind words are truly appreciated. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Dear Lakeisha, Thank you for bringing this to our attention. We regret that your room did not meet expectations and that the environment caused discomfort during your stay. What you described does not align with the level of quality we aim … Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewIt was at a really good location.
The elevators are really outdated and only one was functioning; The room toilet was malfunctioning, there was only one small trash bin in the entire room and it was the restroom one. You get what you pay for other than that but I felt a functional toilet should be a given at whatever price.
Dear Guest, Thank you for sharing your thoughts about your recent stay with us. We're glad you appreciated the hotel's location, and we understand that you're considering returning in the future. However, we are sorry for the issues you experienced with the elevators and the room toilet. We take pride in maintaining our facilities, but sometimes we fall short. We'll ensure that all elevators are prioritized for maintenance and are functioning correctly. Regarding the room toilet, we will address the issue to prevent future occurrences. We appreciate your feedback and will consider this for future improvements. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Dear Guest, Thank you for sharing your thoughts about your recent stay with us. We're glad you appreciated the hotel's location, and we understand that you're considering returning in the future. However, we are sorry for the is… Show more
Reviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewToilet, overflowing gloved and we had to unplug our self’s no house keeping had to throw or own trash A/C didn’t work it was hot thank god I had a fan
Dear Genny, Thank you for your feedback. We’re sorry that the condition of your room did not meet expectations. Every guest deserves a clean, well-maintained, and comfortable space, and we regret that we fell short of this standard during your stay. We are currently reviewing our housekeeping and maintenance procedures to ensure that all rooms meet our quality standards before guests arrive. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide the experience you deserve. Sincerely, Hotel Management
Dear Genny, Thank you for your feedback. We’re sorry that the condition of your room did not meet expectations. Every guest deserves a clean, well-maintained, and comfortable space, and we regret that we fell short of this standard during y… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe mini kitchen
N/A
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewStaff is friendly and everything was neat and clean.
Halls smelled a bit weird.
Dear Anita, Thank you for staying with us and for sharing your experience. We’re glad to hear that our staff provided friendly service and resolved the billing issue promptly. It’s also great to know that your room met your expectations for cleanliness and comfort. However, we appreciate your note about the hallway odor and apologize for any discomfort it may have caused. We’re currently reviewing this to ensure all common areas are fresh and welcoming. Your feedback helps us improve, and we hope to welcome you back for an even better stay next time. Sincerely, Hotel Management
Dear Anita, Thank you for staying with us and for sharing your experience. We’re glad to hear that our staff provided friendly service and resolved the billing issue promptly. It’s also great to know that your room met your expectations for… Show more
Reviewed: 8 July 2025 · Stayed in May 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewLocation was very accessible and close to major freeways
Elevator was not working so I had to take all of my luggage up 3 flights of stairs. Front desk notified me that the payment hadn't gone through so I showed them the payment on the app and credit card statement but he refused to accept so I had to pay again so I can stay. The hallways smelled of smoke. The bathroom had several stands of hair in bathtub, toilet and mirror. The AC never got cold despite it being at the lowest setting.
Dear Samantha, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Sincerely, Hotel Management
Dear Samantha, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please ac… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewEmployees were great and helped me.
No one really around at the desk in the night time
Dear Erica, Thank you for your valuable feedback. We are pleased to know that our team provided assistance during your stay and that you had a positive experience. While the front desk may have limited visibility during late hours, we appreciate your understanding and will keep your feedback in mind as we work to enhance the guest experience. We look forward to the opportunity to welcome you back to Extended Stay America in the future. Sincerely, Hotel Management
Dear Erica, Thank you for your valuable feedback. We are pleased to know that our team provided assistance during your stay and that you had a positive experience. While the front desk may have limited visibility during late hours, we appre… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewSteve was very courteous and helpful, room was very clean
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewLocation and easy access to the freeway
Smell of humidity and mold. Carpets are old and dirty. Room Doors are extremely hard to open. No bathrooms in the lobby. If you are over 5 feet the shower head will on reach you shoulders
Dear Juan, Thank you for taking the time to share your feedback. While we’re glad that our location met your needs and made a positive impression, we sincerely regret that the condition of your room did not meet your expectations. We strive to provide a comfortable and well-maintained environment for all our guests, and it’s clear we missed the mark during your stay. We will be addressing these issues immediately to ensure they do not impact future guests. We appreciate you choosing to stay with us during your ball game. If you ever return to the area, we would be glad to offer you a significantly enhanced experience. Sincerely, Hotel Management
Dear Juan, Thank you for taking the time to share your feedback. While we’re glad that our location met your needs and made a positive impression, we sincerely regret that the condition of your room did not meet your expectations. We strive… Show more
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewThe staff was excellent
The first room I got had flooded I ran bath water and the water leaked from the bathroom all the way to the bed at 10:00 and I had to switch rooms. The room I was switched to smelled like mechanic had been in there
Dear Harrell, Thank you for sharing your experience with us. We’re pleased to know that the team provided attentive service during your stay. We regret the inconvenience caused by the initial room issue and understand how that affected your visit. Your observations regarding the second room are appreciated, and your feedback is valuable as it helps us focus on enhancing guest comfort. We hope you will consider staying with us again, giving us the opportunity to provide a smoother and more enjoyable experience. Sincerely, Hotel Management
Dear Harrell, Thank you for sharing your experience with us. We’re pleased to know that the team provided attentive service during your stay. We regret the inconvenience caused by the initial room issue and understand how that affected your… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewAbsolutely nothing at all, sadly.
After I paid online and presented my confirmation to the main desk at the hotel they told me that there were no rooms available. I advised them that I had my confirmation from booking.com and they said that they could not do anything about it even when booking.com showed 5 rooms available on their site. I had to pay and stay at another hotel. Now I need to know how I will be refunded for that when I was not able to stay because of the lack of availability. I am requesting a refund.
Dear Hernandez, We sincerely apologize for the frustration and inconvenience you experienced. We understand how upsetting it must have been to arrive with a confirmed reservation only to be told there were no rooms available. While availability discrepancies can occasionally occur due to system sync issues between third-party booking platforms and our hotel, this situation is absolutely not a regular occurrence. We recommend contacting Booking.com directly to initiate your refund request, as the reservation and payment were processed through them. Thank you for sharing this feedback. We hope you received some closure from the online travel agency. Take care! Sincerely, Hotel Management
Dear Hernandez, We sincerely apologize for the frustration and inconvenience you experienced. We understand how upsetting it must have been to arrive with a confirmed reservation only to be told there were no rooms available. While availabi… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in March 2025
Verified reviewCalm
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewThe property was in a good location, access to a lot of places… it was clean What stood out to me was and made my stay good was Joseph at the front desk, he was awesome
The entire building had a file smell, also I always check windows when book a room and the windows was open
Dear Gayla, Thank you for your feedback about your recent stay. We're pleased to hear that the property's location was convenient for you and that you appreciated the cleanliness of the room. We’re also grateful for your kind words about one of our front desk associates; we'll be sure to pass along your praise. However, we're sorry to hear that the building had a lingering odor. We'll investigate and address this to ensure a more pleasant stay for our guests. Thank you for your input, and we hope to serve you better in the future. Sincerely, Hotel Management
Dear Gayla, Thank you for your feedback about your recent stay. We're pleased to hear that the property's location was convenient for you and that you appreciated the cleanliness of the room. We’re also grateful for your kind words … Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewprice
i felt that the place was unkept, dirty, and very low quality. Everyone seemed to have a dog which made me worry that I was laying on dog infested sheets. place was old and work, elevator wasnt working
Dear Maria, Thank you for taking the time to share your feedback. We are sorry to hear that your stay didn’t meet your expectations. Providing a comfortable and welcoming environment is always a priority, and your comments offer insight into areas where we can continue to improve. While it’s disappointing to learn that your visit left you with concerns, we appreciate your perspective and will ensure it’s shared with the appropriate teams. We hope to have another opportunity in the future to deliver an experience that better reflects our commitment to guest satisfaction. Sincerely, Hotel Management
Dear Maria, Thank you for taking the time to share your feedback. We are sorry to hear that your stay didn’t meet your expectations. Providing a comfortable and welcoming environment is always a priority, and your comments offer insight in… Show more
Reviewed: 28 April 2025 · Stayed in April 2025
Verified reviewDrove in fro a 5 hour trip for a special event. I requested a checkin at 3pm. I arrived at 5pm. My friend who arrived before me was there in the lobby waiting for 45 min. She said they are still cleaning her room and cant get in yet. We waited a couple hours. My event started at 7pm, it was not 6:45 and still no room to get ready. After going back and forth with the worker in the front that i need my room now i ended up having to get ready in my car and leave which i was still late for the event i drove in for. My other friend stayed to wait for the room and they didnt get in until 8:30. This was highly unacceptable! Not only that the room had no soap, no shampoo, no conditioner, elevator didnt even work. They didnt even prepare the room right. To top things off they charge me an extra $30 for a late checkout fee which isnt true. They knocked on my door at 11 and i was gathering my things. Left at 11:15. So quick to charge a late checkout when i should have got a late checkin credit. Worst experience ever. Also people that work there told me this happens everyday.
Everything. Care about your customers.
Dear Mikael, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel, as your comments do not describe our property accurately. We hope that if you return to our area again, you will choose to stay with us. It will be a pleasure to host your visit. Sincerely, Hotel Management
Dear Mikael, Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel, as your comments do not describe our property accurately. We hope that if you return to our area again, you will cho… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewMain issue was front desk was frequently unattended for greater than 15 min and the keycards frequently did not work so I would go to front desk and no one was there. The staff were pleasant but when I got an offer from my son I could stay with him I took it. He could only pick me up in the evening so I was told to have it be an early checkout for the next day which I had already paid for rather than a late checkout out in which case I would have a “large” fine. So I contacted Booking.com and they said my reservation was changed to Wed morning check out on March 2nd. I left and turned in my key at the front desk about 6:00pm on March 1st. I asked if I needed to sign anything and was told no and gave my 2 key cards.
Dear Sharon, Thank you for your review. Please accept our sincere apologies for our front office associates not being attentive and not providing you with the authentic service we strive for daily. This is not the typical feedback we receive about our staff. We love welcoming our guests into their home away from home, ensuring they are satisfied throughout the entire visit. We hope you consider this an isolated incident and return for another stay so we can provide you with the hospitality you should have experienced during this time. Sincerely, Hotel Management
Dear Sharon, Thank you for your review. Please accept our sincere apologies for our front office associates not being attentive and not providing you with the authentic service we strive for daily. This is not the typical feedback we receiv… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewbooking collected money from me before my stay, and I had to pay again on the property when I arrived, till now I haven't got my refund!!!!!
Dear Jon, It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. We ask that you please reach out to the hotel directly so that we may review your account and investigate a bit further. You have our assurance that we will address your concern appropriately. Thank you again for choosing us. We value your business, and we hope you will give us another opportunity to regain your trust the next time you are in the area. Sincerely, Hotel Management
Dear Jon, It is disappointing to read that we did not meet your expectations during this recent visit with us, and we sincerely apologize for the billing concern that you are having. We ask that you please reach out to the hotel directly so… Show more