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  5. Reviews of Extended Stay America Suites - Austin - Southwest

Reviews of Extended Stay America Suites - Austin - Southwest 2 stars

5100 US Highway 290 West, Austin, TX 78735, United States

#202 of 214 hotels in Austin

Guests' Choice

Review score

Based on 195 hotel reviews

6.2

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.0

  • Location

    8.0

  • Facilities

    6.4

  • Staff

    7.5

  • Value for money

    7.1

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 25 July 2025

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    When I came back the second night to a different room, the window was up. I reserved a non-smoking room. But for some reason you can tell someone had smoked in the room and the bed sheets smelled just like smoke. I believe I stayed up half the night.

    Staff was friendly and very respectful. They were very polite.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    7.0
    I did get charged double but staff called me and told me at checkout i will get a refund which i did. Staff is friendly
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Halls smelled a bit weird.

    Staff is friendly and everything was neat and clean.

    Stayed in June 2025

  • Reviewed: 4 June 2025

    7.0
    It could of been better
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The first room I got had flooded I ran bath water and the water leaked from the bathroom all the way to the bed at 10:00 and I had to switch rooms. The room I was switched to smelled like mechanic had been in there

    The staff was excellent

    Stayed in May 2025

  • Reviewed: 6 May 2025

    6.0
    If I had to come back yes I would
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The entire building had a file smell, also I always check windows when book a room and the windows was open

    The property was in a good location, access to a lot of places… it was clean What stood out to me was and made my stay good was Joseph at the front desk, he was awesome

    Stayed in May 2025

  • Reviewed: 18 April 2025

    6.0
    Satisfactory with a quiet room with a beautiful room because I was in the back
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 21 nights
    • Submitted via mobile

    Main issue was front desk was frequently unattended for greater than 15 min and the keycards frequently did not work so I would go to front desk and no one was there. The staff were pleasant but when I got an offer from my son I could stay with him I took it. He could only pick me up in the evening so I was told to have it be an early checkout for the next day which I had already paid for rather than a late checkout out in which case I would have a “large” fine. So I contacted Booking.com and they said my reservation was changed to Wed morning check out on March 2nd. I left and turned in my key at the front desk about 6:00pm on March 1st. I asked if I needed to sign anything and was told no and gave my 2 key cards.

    Stayed in April 2025

  • Reviewed: 19 March 2025

    7.0
    Not bad
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Only stayed one night .. bathroom tubs could use a upgrade but overall great experience

    Close location for work

    Stayed in March 2025

  • Reviewed: 17 March 2025

    5.0
    Front desk. Very very slow like don’t know what to do long line wait to get turn
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Not too beautiful. Like it s hidden place with nowhere. Have to drive over to go get some food or whatever

    Nice just middle of freeways easy to access

    Stayed in March 2025

  • Reviewed: 3 March 2025

    6.0
    The previous remarks says it all.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Well it advertises breakfast and that was a Big false statement. I ask the girl for breakfast room and she pointed towards a coffee looking table and said “ oh it’s just a grab and go.” If I would have known that I would have booked elsewhere. Plus the items (products) were low cost cheap quality.

    The sleep was comfortable and the snack machine worked.

    Stayed in March 2025

  • Reviewed: 28 January 2025

    5.0
    Basic room, inexpensive, average cleanliness.
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    Should have paid more for a nicer place.

    Very basic facility. No perks. Grab and go breakfast was little more than coffee.

    Stayed in January 2025

  • Reviewed: 20 January 2025

    7.0
    Good
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The furniture and curtains are in very poor condition and need to be replaced.

    Good location

    Stayed in January 2025

  • Reviewed: 2 January 2025

    7.0
    Bare bones, good value.
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    Because this is geared for an extended stay, there is no breakfast provided, though coffee is. It's a bare-bones operation though each room has a mini-kitchen. I can't say I didn't like it but it's also not somewhere I would want to spend a lot of time.

    The price and location were perfect for me to attend a NYE party. I didn't need much and that's what I got. The staff was good and everything worked.

    Stayed in January 2025

  • Reviewed: 22 October 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The hotel was reasonable. My issue is with booking.com. It clearly states on your contract that the reservation was able to be modified or canceled up to 24 hours prior to the reservation. I attempted 2 to 3 days prior to change my reservation and booking.com said it couldn’t be changed, which is violation of our agreement.

    Stayed in October 2024

  • Reviewed: 18 June 2024

    7.0
    I was not impressed and glad that my stay was not extended!
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pretty basic, found a number of long dark hairs in the bathroom. The weird thing was that the coffee station on the ground floor had no coffee cups, I asked the person there and she responded that they were out of coffee cups and she suggested that I use the clear plastic ones instead, l responded that the suggested cups were not suitable for hot liquids and could cause burns. She did not respond to my concern.

    The bed was comfortable!

    Stayed in June 2024

  • Reviewed: 15 June 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Facility was in need of updating

    Stayed in May 2024

  • Reviewed: 29 May 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room is outdated, dark, smelly, and the fan in the bathroom is dirty

    They provide a grab and go breakfast which is nice for us but i just wish they have fresh milk too.

    Stayed in May 2024

  • Reviewed: 8 April 2024

    6.0
    Staff was very slow
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Smelled

    Location

    Stayed in April 2024

  • Reviewed: 29 February 2024

    5.0
    You get what you pay for, or sometimes a little less. Next time I'll shell out for a more expensive hotel.
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 30 nights
    • Submitted via mobile

    Cleanliness was borderline. At least three pieces of furniture in my room were broken. Many times there was no one at the front desk and as a result it was difficult to make customer service requests in a timely manner.

    It was affordable and close to where I needed to travel. When we made customer service requests, they were addressed promptly.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    5.0
    Wouldn’t stay here again!
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No hot water for showers, staff was rude, no details where to put trash or linens, no details about check out or WiFi available NO DETAILS PERIOD!

    Location

    Stayed in February 2024

  • Reviewed: 10 February 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No breakfast even though advertised

    Morning white front desk lady is awesome

    Stayed in February 2024

  • Reviewed: 8 February 2024

    7.0
    Best for long stays but inexpensive (for Austin) clean and comfortable
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    Difficult checkin due to lack of desk personal, weak breakfast, no vending machines, no room perks like coffee, no pool or spa

    Clean and comfortable rooms, quiet, nearby restaurants

    Stayed in February 2024

  • Reviewed: 17 January 2024

    6.0
    Decent suite for stay, bring your own food and ice.
    • Business trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights

    For starters, there is no breakfast as mentioned. Hardly even put coffee out, what was there was watered down so much it barely had color. The front attendant only wanted to give out 1 key per room and blamed here machine when it worked fine. I didn't have a button to turn on my center light and also didn't have a rotating plate for the microwave.

    The kitchen is useful with a full size fridge.

    Stayed in January 2024

  • Reviewed: 29 December 2023

    5.0
    Basic 2 star hotel
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    Bed was hard and uncomfortable. Again, this is a basic 2 star hotel, so if you're looking for luxury, this is not it. The room is sparse but ok depending upon your travel budget.

    This is a basic 2 star hotel. Check-in was easy and quick. I was warmly greeted. Plenty of hot water for the shower and sink.

    Stayed in December 2023

  • Reviewed: 10 December 2023

    5.0
    Great location but smell of room was not good.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Smell of roof was awful. No real breakfast, just an old granola bar and coffee. Not enough staff to check us in. Waited almost 30 minutes to check in.

    Location was great. The size of the room was good. The refrigerator/kitchen was good. The bathroom was acceptable.

    Stayed in December 2023

  • Reviewed: 9 November 2023

    7.0
    Good visit and location to stay for a football weekend. This chain should offer breakfast
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights

    only coffee for breakfast

    Convenient location, less traffic in the area

    Stayed in November 2023

Showing 1 – 25

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