Reviews of Comfort Inn Pinehurst - Southern Pines 3 stars
9801 US 15-501, Pinehurst, NC 28374, United States
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation, I have stayed here many times
It feels like it is not as nice as it used to be. Price is too high for quality, shower curtain had mold on it, once you see something like that you feel like the entire room must be filthy.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe male assistant manager we met on the first afternoon of check in
Cleanliness and lack of food/items at breakfast, staff not helpful & rude
Dear juliette, Thank you for taking the time to share your experience. We regret to hear about the concerns with cleanliness, breakfast selection, and service. Your feedback is very important and will be reviewed carefully with our team. We appreciate your honesty and hope to provide you with a better experience in the future. Sincerely, Hotel Manager
Dear juliette, Thank you for taking the time to share your experience. We regret to hear about the concerns with cleanliness, breakfast selection, and service. Your feedback is very important and will be reviewed carefully with our team. W… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe staff was helpful. The breakfast was great.
In our 1st room. The a/c wasn't working.
Dear Will, Thank you for your feedback. We are glad you found our staff helpful and enjoyed the breakfast. We appreciate your patience with the air conditioning issue in your first room, and we will continue working to ensure all guests have a comfortable and enjoyable stay in the future. Sincerely, Hotel Manager
Dear Will, Thank you for your feedback. We are glad you found our staff helpful and enjoyed the breakfast. We appreciate your patience with the air conditioning issue in your first room, and we will continue working to ensure all guests ha… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewWalls chipping, in bad repair
Dear McDow, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations. Your comments about the condition of the walls are important to us, and we will use them to focus on improving the quality and comfort of our accommodations. Sincerely, Hotel Manager
Dear McDow, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations. Your comments about the condition of the walls are important to us, and we will use them to focus on improving… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewDear Davis, Thank you for your feedback. Clear and helpful communication is very important to us, and we are always working to improve in that area. Your input is appreciated and helps us better serve our guests. We hope to offer an even smoother and more enjoyable experience during your next stay. Sincerely, Hotel Manager
Dear Davis, Thank you for your feedback. Clear and helpful communication is very important to us, and we are always working to improve in that area. Your input is appreciated and helps us better serve our guests. We hope to offer an even s… Show more
Reviewed: 7 July 2025 · Stayed in April 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe location was great and the rooms were clean. I was a little concerned because of some of the reviews saying that it was not clean, but we had no trouble with that.
The reviews are correct about running out of food for breakfast. I mentioned it to the staff and they actually did bring out more bacon. However, there was a family that basically stood in line and took it all.
Dear Debbie, Thank you for your thoughtful review. We are glad to hear you enjoyed the clean rooms and convenient location. Your comments about breakfast are appreciated, and we are happy the staff responded promptly. We understand how important a good breakfast is and will continue working to ensure it meets expectations for everyone. Sincerely, Hotel Manager
Dear Debbie, Thank you for your thoughtful review. We are glad to hear you enjoyed the clean rooms and convenient location. Your comments about breakfast are appreciated, and we are happy the staff responded promptly. We understand how imp… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewNothing !! Location
The place was very much in need of a update
Dear Denise, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet expectations. Your feedback about the amenities, breakfast service, and overall condition of the property is appreciated and will be shared with our team as we work on future improvements. Sincerely, Hotel Manager
Dear Denise, Thank you for taking the time to share your experience. We are sorry to hear that your stay did not meet expectations. Your feedback about the amenities, breakfast service, and overall condition of the property is appreciated … Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 11 June 2025 · Stayed in June 2025
Verified reviewStaff was friendly and beds were nice.
Multiple issues on a 2-night stay. Rug just outside room door covered with trash. There was mold on the shower curtain. Both of these items were corrected by staff the next morning. Breakfast was sparse and coffee ran out both mornings with only a few people there…took 5-10 mins to brew more. No creamer or hot food out the second morning at 7:15…breakfast started at 6. No attention to detail on breakfast….very few cars in parking lot, so no reason to be out of anything.
Dear Tim, Thank you for your thoughtful and honest feedback. We are glad you found the staff friendly and the beds comfortable. We truly appreciate you pointing out the areas that need attention, especially regarding cleanliness and breakfast service. Your comments help us improve and provide a better experience for every guest. Sincerely, Hotel Manager
Dear Tim, Thank you for your thoughtful and honest feedback. We are glad you found the staff friendly and the beds comfortable. We truly appreciate you pointing out the areas that need attention, especially regarding cleanliness and breakf… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewFriendly staff. Quiet location.
Th room I had (130) was in need of attention. The toilet seat was broken, the light over the sink worked intermittently, the faucet handles on the sink leaked heavily every time they were turned on. There were stains on the bedclothes and curtains. The lamps are from the 1960's? Very difficult to turn on and off and quite dim.
Dear Missy, Thank you for your feedback. We’re glad you found our location quiet and staff friendly. We apologize for the maintenance issues in your room and appreciate you bringing them to our attention. Your comments will help us prioritize updates and repairs. We hope to provide a much-improved experience on your next visit. Sincerely, Hotel Manager
Dear Missy, Thank you for your feedback. We’re glad you found our location quiet and staff friendly. We apologize for the maintenance issues in your room and appreciate you bringing them to our attention. Your comments will help us priorit… Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewDid not have the breakfast. Location was perfect.
There was a slow water leak on to the floor from pipes under bathroom sink, faucet water pressure was very low and the sink drained very slow, perhaps a blockage.
Dear James, Thank you for your feedback. We're glad you enjoyed our convenient location. We apologize for the plumbing issues in the bathroom this is not the standard we strive for. Our maintenance team has been alerted to address the leak, water pressure, and drainage promptly. We appreciate your input and hope to provide a smoother experience during your next stay. Sincerely, Hotel Manager
Dear James, Thank you for your feedback. We're glad you enjoyed our convenient location. We apologize for the plumbing issues in the bathroom this is not the standard we strive for. Our maintenance team has been alerted to address the … Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified reviewconvenient to a lot of places
there was no breakfast ,underestimated number of people eating ran out an hour early. dirty pillow case and room needed sweeping
Dear Guest, Thank you for your feedback. We're sorry to hear that your recent experience did not meet your expectations. We value your input and are committed to making improvements. We hope to regain your trust in the future! Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback. We're sorry to hear that your recent experience did not meet your expectations. We value your input and are committed to making improvements. We hope to regain your trust in the future! Sincerely… Show more
Reviewed: 2 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewLocation was Good
No Outdoor area, maybe with a fire-pit
Dear Rivers, Thank you for your feedback. We're sorry to hear that your recent experience did not meet your expectations. We value your input and are committed to making improvements. We hope to regain your trust in the future! Sincerely, Hotel Manager
Dear Rivers, Thank you for your feedback. We're sorry to hear that your recent experience did not meet your expectations. We value your input and are committed to making improvements. We hope to regain your trust in the future! Sincer… Show more
Reviewed: 23 March 2025 · Stayed in February 2025
Verified review