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Reviews of Comfort Inn Saugerties 2 stars

2790 Route 32, Saugerties, NY 12477, United States

#12 of 12 hotels in Saugerties

Guests' Choice

Review score

Based on 93 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.8

  • Location

    6.7

  • Facilities

    5.3

  • Staff

    5.4

  • Value for money

    4.8

  • Free WiFi

    2.5

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Showing 1 – 25

  • Reviewed: 6 May 2025

    5.0
    I will not stay here again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    My stay was for 5 nights. Housekeeping only showed up once and asked if we needed anything. I told her we needed towel. She did give us fresh towels but did not replenish the toilet paper. We did run out and had to go to the front desk. In addition, every day we returned to the hotel, our key cards had been deactivated. We had to get a new card each day. There was a lot of questionable guests staying the hotel. The hall ways smelled of marijuana every day all day.

    It looked like the hotel was upgrading. Fresh paint, newer carpet in the hallway. In addition the I liked the fact that there was not any carpet in the room.

    Stayed in April 2025

  • Reviewed: 3 September 2024

    5.0
    Needs updating!!!!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Nasty smell in Hotel!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Not very good!!

    Stayed in August 2024

  • Reviewed: 11 August 2024

    4.0
    WAY overpriced for what we received. Will not be staying there again.
    • With a pet
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Room had not been adequately cleaned, especially the bathroom. Hallways were dingy and dirty. Parking area was not well lit and did not feel secure. Too many spaces allocated to Choice Priveleges members. Other than having waffles available, breakfast was very disappointing. Hot items were not replenished, coffee was cold, cereal looked like it had been in the dispenser far too long.

    Friendly staff. The bed was comfortable. AC was quiet and effective. Waffle maker at breakfast was nice. Welcoming to pets.

    Stayed in August 2024

  • Reviewed: 23 February 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    I had to change rooms 4 times and still dirty

    Stayed in February 2024

  • Reviewed: 26 November 2023

    5.0
    Ok.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It’s not a fancy hotel but you get what you pay for , it’s clean and bed is ok. Stayed here a few times before but what ruined our 2 night stay this time is that we were on the 1st floor and heard a child/ children running around all night in room above. The walls are so thin I could hear everything. I’m not a complainer but it was awful. I would think a hotel would put children on 1st floor to avoid this. The hotel needs to be updated. I’d probably look someone else to stay next time. Staff are very nice and helpful!!

    Good location.

    Stayed in November 2023

  • Reviewed: 21 August 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 3 nights

    NOT CLEAN Very Loud - families were very loud late at night on the stairs

    I did not partake. The cleanliness was so poor - stinks on furniture, a piece of cooked rice on the fresh sheets, dirty floor... that I chose not to eat there.

    Stayed in August 2023

  • Reviewed: 27 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    If you are coming for HITS then this is one of the good hotels to stay in. If you are coming for vacation then probably not - it's nothing fancy, nothing superb or full of amenities. For HITS though - 5 mins from the barns, easy to get to, just sleep and go...

    Stayed in July 2023

  • Reviewed: 5 June 2023

    5.0
    Very expensive for what it was
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Shabby and uninspiring decor.

    Room was clean. Bed was comfortable

    Stayed in June 2023

  • Reviewed: 20 April 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    it’s right along side the NY state thru way very noisy

    convenient

    Stayed in April 2023

  • Reviewed: 12 April 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    The breakfast was very sparse and not refilled at all. Our room was dirty (specifically the toilet) and the large cobwebs all over the walls

    Location was great

    Stayed in April 2023

  • Reviewed: 9 April 2023

    4.0
    Ripped off by given two full size beds instead of queens
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Only realized it after we came back, but we received a room with 2 double beds instead of 2 queens, and my family had a hard time sleeping as a result. There was no access to water bottles on site since the vending machine was broken and no other ways to get drinkable water was available aside from hot boiled water. The heater had a specific temperature setting that wasn’t working, so the heat in the room was either slightly too cool, or overly warm to sleep in.

    Pool was good, parking was easy

    Stayed in April 2023

  • Reviewed: 3 April 2023

    4.0
    Skip this one
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The sheets and bed covering had blood spots on them. The carpet next to the bed was damp. The bathroom ceiling had water stains. The lobby smelled like overused bathroom disinfectant. The first floor windows were unlocked upon arrival and the room had a subtle stale smoke odor. The vending machine was out of order. The place definitely requires an update, some repairs and a deep clean. On check in the credit card reader said the charge was approved but the girl behind the desk said it didn't go through on her end. She requested another swipe. It was approved a 2nd time. We will see how many charges actually appear on the bill.

    The location was great. Convenient to Woodstock and Saugerties. Breakfast and the room it was served in was ok. The bathroom appeared clean.

    Stayed in April 2023

  • Reviewed: 25 October 2022

    6.0
    below average.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    is to close to the highway. I felt like I was sleeping in my car at a rest stop. Not good for someone who’s a light sleeper.

    breakfast was great.

    Stayed in October 2022

  • Reviewed: 13 October 2022

    5.0
    It was a place to stay for a night. Not worth the high price tag.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Stoners smoking up outside the main entrance.

    Stayed in October 2022

  • Reviewed: 24 September 2022

    5.0
    convenient, no frills, overpriced
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    way overpriced - you can get a better room for $300 in Manhattan

    location, convenience, pet friendly

    Stayed in September 2022

  • Reviewed: 16 August 2025

    1.0
    The place is overpriced for the rundown building they call a hotel/lnn.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff was unfriendly. The bed sheets were stained and with holes. The inn felt like a motel environment. There were insects crawling on the floor. The price for the two nights stay did not meet expectations at all. This inn is a rundown building. I expect some compensation for the discomfort my family and l experienced. Please remove from selection list. Please prevent other travelers from such a bad experience.

    Nothing

    Stayed in August 2025

  • Reviewed: 25 June 2025

    3.0
    Won’t stay again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff was not friendly, the breakfast was horrible. Most people look forward to the breakfast when traveling. The breakfast was a huge disappointment. But most importantly I was charged twice for my one night stay. People work hard for their money and it was just taken away.

    Stayed in June 2025

  • Reviewed: 26 May 2025

    1.0
    It truly sucked
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cost 406for one night on log on was only 118.00some one is a scammer the pool was broken for 5days also ask for my money back women had no idea how to do that

    I left was a dump

    Stayed in May 2025

  • Reviewed: 30 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Could have had a bit better breakfast selection.

    Rooms clean. Beds comfortable

    Stayed in April 2025

  • Reviewed: 11 March 2025

    1.0
    Uncomfortable
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Nothing

    Stayed in March 2025

  • Reviewed: 9 February 2025

    2.0
    Not good.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty filthy toilet. Toilet leaking.

    Close to Interstate

    Stayed in January 2025

  • Reviewed: 7 November 2024

    1.0
    Horrible!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Nearly everything about this experience needs improvement. The fridge in the room was dirty, the pool hall had a persistent leak, which flooded it, and the bathroom sink was clogged and needed cleaning. Additionally, the staff's attitude toward clients was disappointing, lacking warmth and attentiveness. There’s a lot of potential, but significant changes are needed to enhance the guest experience.

    The experience was disappointing from start to finish. The breakfast was underwhelming, the hotel room had an unpleasant odor, and the pool area was poorly maintained. Overall, it fell far below expectations, and I wouldn’t recommend it.

    Stayed in October 2024

  • Reviewed: 9 October 2024

    9.0
    A very routine stay on the road, in a clean comfortable room and property.
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 1 night

    The room was totally redone. They were working on rooms near ours, four of them.

    Stayed in October 2024

  • Reviewed: 30 August 2024

    1.0
    Very poor
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room had terribly musty smell. Shower was dirty.

    Stayed in August 2024

Showing 1 – 25

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