Reviews of Comfort Inn & Suites Kelso - Longview 2 stars
440 Three Rivers Drive, Kelso, WA 98626, United States
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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewEverything was great.
Lighting could be a bit better in the room.
Dear John, Thank you for sharing your experience. We are delighted to hear that you had a very good stay and that our staff made a great impression. It is also helpful to know your thoughts on room lighting, as feedback like this guides us in making improvements. We truly appreciate your kind words and look forward to welcoming you again for another enjoyable stay. Sincerely, Hotel Manager
Dear John, Thank you for sharing your experience. We are delighted to hear that you had a very good stay and that our staff made a great impression. It is also helpful to know your thoughts on room lighting, as feedback like this guides us… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewEverything was as good as it always is.
There was nothing I didn't like
Dear Jones, Thank you for your kind words and excellent feedback. It is wonderful to know that everything met your expectations and that your stay was as enjoyable as it has been in the past. Consistency is something we strive for, and hearing that you found nothing to dislike is very rewarding for our team. Your continued trust and satisfaction mean a great deal, and we look forward to welcoming you back for another excellent experience. Sincerely, Hotel Manager
Dear Jones, Thank you for your kind words and excellent feedback. It is wonderful to know that everything met your expectations and that your stay was as enjoyable as it has been in the past. Consistency is something we strive for, and hea… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewHard to find. Need more signs pointing the way into all the side streets.
Dear Keith, Thank you for your feedback and great rating. We are glad to hear you were happy with your stay. Your comment about the difficulty in finding the property is appreciated, and we will share it with the team to explore improved signage or directions. Clear guidance makes a big difference, and we hope your next visit will be even smoother. Sincerely, Hotel Manager
Dear Keith, Thank you for your feedback and great rating. We are glad to hear you were happy with your stay. Your comment about the difficulty in finding the property is appreciated, and we will share it with the team to explore improved s… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewGood location, comfortable room and facilities! Good breakfast.
Noisy. Highway ver close. Take you earplugs.
Dear Jim, Thank you for sharing your experience! We are glad to hear that you found the room comfortable and enjoyed the location, facilities, and breakfast. We understand that the noise from the nearby highway can be disruptive, and we appreciate you pointing it out. Your feedback is valuable as we strive to make improvements for a more peaceful stay. We hope to welcome you back soon for another enjoyable visit. Sincerely, Hotel Manager
Dear Jim, Thank you for sharing your experience! We are glad to hear that you found the room comfortable and enjoyed the location, facilities, and breakfast. We understand that the noise from the nearby highway can be disruptive, and we ap… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewConvenient location for adventures to Mt St Helen’s and cookies in the afternoon and breakfast in the morning which was more than just cereal
We had 2 rooms, one room was missing shampoo dispenser entirely, smoke alarm was broken. Sink didn’t drain properly and the comforter was stained. Other room ok except for mold on ceiling of bathroom- not the best comfort suites I have ever stayed at
Dear Jordan, Thank you for taking the time to provide your feedback. While we are glad you appreciated the convenient location, breakfast variety, and afternoon cookies, we are truly sorry that your stay did not meet expectations. The issues you experienced in one of the rooms - missing amenities, maintenance concerns, and cleanliness - are certainly not reflective of our usual standards. Your comments will be addressed with our housekeeping and maintenance teams immediately. We appreciate your honesty and the opportunity to improve for future guests. Sincerely, Hotel Management
Dear Jordan, Thank you for taking the time to provide your feedback. While we are glad you appreciated the convenient location, breakfast variety, and afternoon cookies, we are truly sorry that your stay did not meet expectations. The issu… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewThe staff was very friendly, and the breakfast was decent.
It didn’t feel clean, and no elevator. There was a domestic violence incident in the parking lot late at night, police were called etc just overall not a very good look for customers. Gives off “we’re trashy but we’re trying”
Dear Guest, Thank you for sharing your honest experience. We’re glad to hear that our staff’s friendliness and the breakfast offerings stood out positively. However, we sincerely regret that the overall environment and cleanliness did not meet expectations, and we understand how unsettling it must have been to witness an incident on the property. Your feedback is valuable and will be reviewed seriously as we work to improve both the quality and safety of the guest experience. Sincerely, Hotel Management
Dear Guest, Thank you for sharing your honest experience. We’re glad to hear that our staff’s friendliness and the breakfast offerings stood out positively. However, we sincerely regret that the overall environment and cleanliness did not … Show more
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewGood location for our requirements
Too near the freeway
Dear James, Thank you for your feedback. We are glad to hear that our location met your needs. We apologize for the overpowering bleach smell, and we will address this with our cleaning team to ensure a more comfortable environment for future stays. We appreciate your input and hope to welcome you back for an improved experience. Sincerely, Hotel Manager
Dear James, Thank you for your feedback. We are glad to hear that our location met your needs. We apologize for the overpowering bleach smell, and we will address this with our cleaning team to ensure a more comfortable environment for fut… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewThe coffee. Really,really strong. Regular waffles would have nice.
Dear Guest, Thank you for your feedback! We’re glad to hear from you. We appreciate your input about the coffee and waffles, and we’ll certainly consider offering a more balanced coffee option and regular waffles to accommodate different preferences. We hope to welcome you back soon for an even better experience! Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback! We’re glad to hear from you. We appreciate your input about the coffee and waffles, and we’ll certainly consider offering a more balanced coffee option and regular waffles to accommodate different p… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 May 2025 · Stayed in April 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewExcellent staff
Cheap toilet paper
Dear Jeanne, Thank you for your feedback. We’re happy to hear you found our staff excellent. We appreciate your comment about the toilet paper quality and will share it with our team to explore improvements. We look forward to welcoming you back soon. Sincerely, Hotel Manager
Dear Jeanne, Thank you for your feedback. We’re happy to hear you found our staff excellent. We appreciate your comment about the toilet paper quality and will share it with our team to explore improvements. We look forward to welcoming yo… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewStaff is very nice and welcoming. Room was spacious and clean. Central location with close proximity to restaurants
Dear Michelle, Thank you for your wonderful feedback. We’re glad you found our staff nice and welcoming, and enjoyed the spacious, clean room. It’s great to hear our central location near restaurants added to your convenience. We look forward to welcoming you back soon for another enjoyable stay. Sincerely, Hotel Manager
Dear Michelle, Thank you for your wonderful feedback. We’re glad you found our staff nice and welcoming, and enjoyed the spacious, clean room. It’s great to hear our central location near restaurants added to your convenience. We look forw… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewThe staff was friendly enough and the breakfast was decent
We were unable to get into our room until 3:40. It was still being cleaned. The hot tub was not functioning and no mention of that on website. I would’ve booked someplace else.
Dear Andrea, Thank you for your honest feedback. We’re glad our staff was friendly and the breakfast met your expectations. We apologize for the delayed room access and the hot tub being unavailable without prior notice. Your comments have been shared with our team to improve communication and service. We hope to provide you with a better experience if you choose to stay with us again. Sincerely, Hotel Manager
Dear Andrea, Thank you for your honest feedback. We’re glad our staff was friendly and the breakfast met your expectations. We apologize for the delayed room access and the hot tub being unavailable without prior notice. Your comments have… Show more
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewNothing!
Nothing worst place, the manger there is a lier a long with the workers. I would not stay here!
Dear Fawn, Thank you for your feedback. We’re sorry to hear about your negative experience and take your concerns seriously. If you’re open to sharing more details, we would like the opportunity to address the issues and improve our service. Your satisfaction is important to us. Sincerely, Hotel Management
Dear Fawn, Thank you for your feedback. We’re sorry to hear about your negative experience and take your concerns seriously. If you’re open to sharing more details, we would like the opportunity to address the issues and improve our servic… Show more
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewVery clean, beds were very comfortable, staff was wonderful, breakfast was excellent.
Nothing
Dear Marcus, Thank you for your perfect review! We’re delighted you enjoyed the cleanliness, comfortable beds, wonderful staff, and excellent breakfast. Your positive feedback means a lot to us, and we look forward to welcoming you back for another exceptional stay. Sincerely, Hotel Manager
Dear Marcus, Thank you for your perfect review! We’re delighted you enjoyed the cleanliness, comfortable beds, wonderful staff, and excellent breakfast. Your positive feedback means a lot to us, and we look forward to welcoming you back fo… Show more
Reviewed: 7 January 2025 · Stayed in January 2025
Verified reviewIt was right off the freeway and we never saw another guest.
The first thing we noticed was that the hot tub was under construction and the swimming pool beside it were in THE FRONT of the hotel which is in the parking lot facing a movie theater. Not only that but the swimming area was surrounded by large glass windows so anyone could see right in. Our room had a shower with no nozzle so we couldn’t shower ior bathe. The toilet had huge horrible rust colored stains, the sink had water that would spew out water at different speeeds as the water ran and our remote control was covered in something sticky. Once we turned the lights off, we realized that we were directly in front of a street lamp because light was pouring into our room. At breakfast, even the muffins tasted freezer burned and my 2 year olds refused the food.
Dear Whitney, Thank you for your detailed feedback. We appreciate your recognition of our convenient location and value. We regret that some facilities and room conditions did not meet your expectations and have shared your concerns with our maintenance and housekeeping teams for immediate attention. Our goal is to provide a comfortable and enjoyable stay for all guests, and your input is vital in helping us improve. We hope to have the chance to deliver a better experience in the future. Sincerely, Hotel Management
Dear Whitney, Thank you for your detailed feedback. We appreciate your recognition of our convenient location and value. We regret that some facilities and room conditions did not meet your expectations and have shared your concerns with o… Show more
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 9 December 2024 · Stayed in December 2024
Verified reviewBeds were very comfortable
Our refrigerator was not working right
Dear Bogue, Thank you for your feedback. We’re glad you found the beds very comfortable. We apologize for the inconvenience with the refrigerator and have shared this with our maintenance team for prompt repair. We hope to welcome you back for a more seamless stay soon. Sincerely, Hotel Manager
Dear Bogue, Thank you for your feedback. We’re glad you found the beds very comfortable. We apologize for the inconvenience with the refrigerator and have shared this with our maintenance team for prompt repair. We hope to welcome you back… Show more