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  5. Reviews of Extended Stay America Suites - Austin - Downtown - Town Lake

Reviews of Extended Stay America Suites - Austin - Downtown - Town Lake 2 stars

507 South First Street, Austin, TX 78704, United States

#193 of 214 hotels in Austin

Guests' Choice

Review score

Based on 463 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.1

  • Location

    8.6

  • Facilities

    6.7

  • Staff

    8.0

  • Value for money

    7.4

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 31 August 2025

    8.0
    Despite the dirty floors, the location was perfect. the employees were great. The place was a nicer than reviews stated.
    • Business trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Dirty floors. In the lobby, elevator and room floors were sticky. Wore socks or shoes to move around room. Tub was nasty. Used a towel to stand in to take a shower.

    Location. Super nice gals running the front. Beds were good.

    Stayed in August 2025

  • Reviewed: 6 August 2025

    7.0
    Great location, uninspiring breakfast
    • Leisure trip
    • Group
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Uninspiring breakfast

    Great location, close to downtown

    Stayed in August 2025

  • Reviewed: 4 August 2025

    7.0
    Adequate to meet our needs
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom sink needed liquid plummer. Room smelt like cigarettes despite being a nonsmoking facility. Advertised a continental breakfast, but you could hardly call it that. They had breakfast bars and instant oatmeal, no protein.

    Comfy beds, good sized room for the price, and ideal location.

    Stayed in July 2025

  • Reviewed: 23 July 2025

    8.0
    I would stay there again, but I would make sure that I got a good room.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 8 nights

    I had to ask for a first floor room, even though I requested a first floor room, when I made the reservation, and received confirmation that my request would be honored. I got a rotten first floor room. The first room had a musty smell, the refrigerator failed to cool, and the soap dish was encrusted with scum. The room also lacked a desk. Breakfast was coffee or tea or hot chocolate powder along with an oatmeal packets or a prepackaged muffin. There were only artificial sweeteners, no sugar.

    After, I requested a move. The staff moved me to a much better room, which was much cleaner, smelled better, had a desk, working refrigerator, and overall better layout. The location is great. It is located in the middle of South Austin, near South Congress street. It also across the street from Whataburger, Sandi's, and within walking distance of Terry Black's barbecue.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 4 nights

    TV remote didn't work. After a few minutes, the bathroom faucet would get backed up. Musty smell in the room.

    Size, value, location, free coffee, granola bars, muffins, grits, oatmeal, tea.

    Stayed in June 2025

  • Reviewed: 17 June 2025

    8.0
    no ibooked accomodation i paid for why do i have to put up with this complete waste of my time if is
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    all okno

    no no comment

    Stayed in May 2025

  • Reviewed: 27 May 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Breakfast poor.

    Good basic hotel with hot plate, fridge, microwave in room.

    Stayed in May 2025

  • Reviewed: 4 May 2025

    6.0
    SEE ABOVE ANSWER!!!!!
    • Leisure trip
    • Group
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    BOOKED A ROOM WITH 2 QUEEN BEDS A MONTH IN ADVANCE BUT WAS GIVEN A SINGLE QUEEN BED. THEY SAID SORRY WE ONLY HAVE ONE ROOM WITH ONE QUEEN. HAD TO TAKE IT WE WERE ALREADY THERE 😞😞😞😞

    Location

    Stayed in May 2025

  • Reviewed: 4 May 2025

    6.0
    Meets expectations given the bargain rate
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Terrible internet. Tried to purchase enhanced wifi which failed. Room was obviously old and in need of repairs. Had to request a coffee pot and coffee for the room; cream and sugar were not provided, presumably because those were available downstairs (inconvenient if you want coffee first thing in the morning before showering and dressing). Shower water pressure was nearly nonexistent and lukewarm at best.

    Location is walkable to downtown. Room was clean. Price was great. Morning coffee and packaged "breakfast" items (muffins, granola bars, oatmeal) were available in a 1st floor break room.

    Stayed in May 2025

  • Reviewed: 1 May 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Elevator and hallways smelled terrible.

    Room was clean and smelled good

    Stayed in April 2025

  • Reviewed: 1 May 2025

    6.0
    Enjoy the feee parking at a nice located hotel but be aware of the bars smells as you make your way form lobby to room.
    • Business trip
    • Group
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Lobby, Hallways and Elevator had this random smell that as very unpleasant. Also smelled like some guests were smoking weed in there rooms. Luckily the room smell semi normal.

    Location, parking availability and actual room was decent

    Stayed in April 2025

  • Reviewed: 20 April 2025

    7.0
    Nice time.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Had no complaints. Wasn’t surprised by anything. Got what I was expecting.

    I enjoyed the proximity to downtown and the pricing

    Stayed in March 2025

  • Reviewed: 19 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was a kitchen, but no equipment at all

    Stayed in April 2025

  • Reviewed: 8 April 2025

    7.0
    Unacceptable: Staff Discarded Belongings After Judging Guest's Appearance
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Here is what unfolded: We saw a guest arrange to leave a bag briefly with hotel staff while fetching luggage nearby. It seemed he wasn't met with grace; rather, his appearance apparently provoked suspicion. He was treated, it appeared, as someone unworthy – perhaps perceived as homeless – and this judgment seemed to become the justification for subsequent actions. Upon returning minutes later, he found the staff member had discarded his bag in an outside dumpster, forcing him to retrieve his belongings from the trash. The situation remained unaddressed by staff. Witnessing this sequence – the judgment based on appearance leading to punitive action – starkly illustrates the ego's mechanics. It judges the surface, the form, creating categories of 'worthy' and 'unworthy' based on illusions. This perceived 'unworthiness' is then used to justify attack, reinforcing the belief in separation and specialness ('I am better/different than them'). "A Course in Love" directs us to see this differently for true healing. The error here isn't just the physical act of discarding belongings, but the preceding judgment based on appearance. Both the judgment and the resulting action stem from fear and the core illusion of separation from Love. Forgiveness, therefore, extends to the whole sequence. It involves the willingness to look past the appearance that was judged, and the judgment itself, and the harsh action. It's recognizing all of it as an expression of fear, a mistaken call for the very Love and acceptance that was withheld. It requires releasing condemnation within our own minds for everyone involved. Our shared reality as expressions of Love remains untouched by judgments of appearance or circumstance. By consciously choosing to remember this shared Identity, and meeting the witnessed prejudice and action with internal understanding rather than counter-attack, we withdraw energy from the ego's cycle.

    Stayed in April 2025

  • Reviewed: 8 April 2025

    7.0
    Everyone was so nice & it was a clean, save & pleasant stay.
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A little run down, but not terrible.

    Affordable & safe

    Stayed in April 2025

  • Reviewed: 5 April 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Studio - Non-Smoking
    • Stayed 3 nights

    Location was not good for my visit. Too much traffic.

    The coffee for the morning was very good. The parking facilities was large.

    Stayed in March 2025

  • Reviewed: 30 March 2025

    7.0
    Great stay very nice staff clean and quiet!
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The continental breakfast was not good, but I did not go expecting breakfast so it was OK. Your options are coffee, one type of black tea, granola bars, and muffins no fruit no yoghurt essentially only packet packaged processed nibbles.

    These rooms were soundproof, which is my absolute favorite. It was so nice. The kitchen was large soft beds my view. I could see a bit of downtown and it wasn’t a great location.

    Stayed in March 2025

  • Reviewed: 25 March 2025

    8.0
    Cleanliness is not good
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff at the reception

    Yes

    Stayed in March 2025

  • Reviewed: 24 March 2025

    8.0
    Excellent location, good value for money.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Breakfast could be more generous

    Excellent location, good value for money.

    Stayed in March 2025

  • Reviewed: 24 March 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Fantastic location and great value for money

    Stayed in March 2025

  • Reviewed: 6 March 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast

    Stayed in March 2025

  • Reviewed: 3 March 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was disappointing. Only packed porridges, bars and muffins. Nothing freshly prepared.

    Location was really good, walking distance from downtown. The room was clean, beds were comfortable.

    Stayed in March 2025

  • Reviewed: 25 January 2025

    7.0
    positive experience, but certainly does not exceed any expectations.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    The breakfast was not really a breakfast. The initial room I went to wasn't ready for me so they had to get me another room, which wasn't necessarily a problem because they were very accommodating, but if I had been in a hurry, it would have made check-in challenging.

    The room was spacious and clean. The breakfast was disappointing. They put out some granola bars and had lukewarm coffee. The location was the main pro, as it was close to downtown and was easy to get to anywhere.

    Stayed in January 2025

  • Reviewed: 23 January 2025

    8.0
    Location is perfect!
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is very simple. I suggest skipping it. Go out and get Breakfast tacos 🌮

    Location, location, location! It's close to everything you'll want to do in Austin. Very walkable. We checked in very late and the front desk staff stayed to greet us. So nice! Room was big and clean. Nice little kitchen.

    Stayed in November 2024

Showing 1 – 25

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