Reviews of Comfort Inn The Pointe 3 stars

The location was fantastic.

There was no hot water, it was room temp at most. We ended up getting locked out of the room at midnight, because a bent security latch, flip in front of the door

I love where the hotel was close to everything very easy to get to falls and the state park. My hotel stay was very excellent and comfortable

My hotel stay was to short

Location was very close to the Cave of the Winds Breakfast eggs, sausages, potatoes, coffee were nice and hot Waffles were good too. Room was comfortable with strong air conditioner. Supplies replenished in a timely manner when requested, e.g. soap, tissues, toilet paper.

$20 per day for parking Stale cheerios in dispensers for breakfast Water flow for showering was weak. Room on first floor did not feel too secure, but this was due to maintenance and fences were taken down when were were staying there. Anyone could have broken the window to get into the room.

Closest to Niagra Falls

Clean and comfortable

The room this time was very clean, and I appreciated that there were no flush or drain issues, which made my stay more comfortable. The bed was cozy, the linens were fresh, and the overall atmosphere felt welcoming and relaxing. The location near the falls is excellent.

When I arrived at check-in around 7 p.m., the customer service agent did not seem welcoming. I had requested a falls-view room, but was told only a parking-side view was available, and the explanation was not delivered pleasantly. I also had to ask basic questions, such as where breakfast was served and how to have parking charges added to my room, instead of this information being offered upfront. At breakfast, there was a long line and service was slow in refilling items, which caused some guests to cut in line. To improve this, the hotel could consider arranging food stations on both sides to reduce crowding. The milk for cereal was empty, and I had to specifically request staff to bring more. Overall, while the stay was decent, the service at check-in and during breakfast could be improved. I would rate my experience a 6.5/10.

The location and it was very clean. Staff was very friendly.

Location was very good.

The customer service was not at yore the same standard as other USA hotels we stayed in.

The bedroom was clean & comfortable and the hotel in a good position only five minutes from waterfalls!

We were not informed on arrival that the upstairs breakfast restaurant was closed and there were not enough seats to accommodate all the quests in the basement buffet restaurant and food was very poor!

The rooms were really large and comfortable. Plenty of parking was available. Check-in was easy. Everything was fine.

The location very close to the falls and eateries. Ample and reasonably charged parking. Close to free sightseeing shuttle. Lovely corner room with opening windows.

The breakfast could be improved. Very basic offerings.

The location is very central. The rooms were clean.

The breakfast area is quite wort out. This could be improved.

Pros: Location: It’s right next to the park

cons: Rooms lack the touch. Bath soaps were of poor quality. Price is too high for the quality of the rooms.

Proximity to the park

Nothing

The best located hotel for Niagara Falls. Clean and comfortable. Big parking lot for our rental car. Easy access to the city as well if needed.

The only annoying thing was, everything that should be included was extra- parking for example was an extra payment. Water bottles were extra. I would have hoped at least 2 bottles to be included in a room booking. But I'm guessing this is an American thing rather than just this hotel.

Location

$20.00 parking. Only making up room every three days Breakfasts stink. Long lines for one toaster.

Great location, right next to the Niagra Falls. We received excellent service from the staff

Probably because of the location - right by Niagra Falls - the hotel is very well used and seems worn. The air/heater in our room was very noisy. Fortunately, we had ear plugs. We did request maintenance to check it, but that did not happen during our 1 night stay. The clerk at the front desk, Mark, was very friendly and helpful.