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Reviews of New Haven Inn 2 stars

100 Pond Lily Avenue, New Haven, CT 06515, United States

#10 of 10 hotels in New Haven

Guests' Choice

Review score

Based on 202 hotel reviews

3.2

Score breakdown

  • Cleanliness

    4.1

  • Comfort

    4.1

  • Location

    4.6

  • Facilities

    4.0

  • Staff

    5.7

  • Value for money

    4.3

  • Free WiFi

    6.7

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Showing 1 – 25

  • Reviewed: 7 July 2025

    3.0
    Normal
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Smell really rough, gave me a bathroom that it was really bad wasent draining properly

    The staff of maintenance

    Stayed in July 2025

  • Reviewed: 24 May 2025

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything else the comforter was stained with old blood, there was only one towel I'm glad I bought my own towel, the shower was bad the water drained slowly

    It's quiet a great get away

    Stayed in May 2025

  • Reviewed: 17 May 2025

    3.0
    Worst hotel in New Haven
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    It was very dirty unkept a lot of trash on the ground the rooms were shabby and out dated the entire property has a stinch people walking around in the parking lot all hour of the night dirty mattresses

    The price

    Stayed in May 2025

  • Reviewed: 6 May 2025

    3.0
    unenjoyable
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    this cheap motel was rough. when I arrived, the man at the counter was upset that I had arrived an hour early. he had to make a call to tell his employee that I had arrived an hour early. he asked me if I would be willing to take a 1 bed smoking room which I refused. finally he gave me my key card. you need to walk through a scary back parking lot to get to another building. there are wax heroin baggies in the stairwells. there was graffiti on the walls of the stairwell that said something like "this is hell" my ominous door had black cigarette butt scuffs on it, peeling paint. two neatly made beds and a nice tv. unfortunately my TV would not turn off and so I had to listen to it falling asleep. the bathroom had a window that was painted over. i got into one bed but smelled some funny smells so changed to the other bed. In the morning I went to check out. I asked the woman at the front desk where the nearest bus stop was. there was a language barrier but she basically told me that the bus drives by the edge of the hotel property. the only thing in walking distance is a Muslim mosque. I asked the mosque where the nearest bus stop is but couldn't understand me and they escorted me off of their property and told me "this is temple not food" I had to order an Uber because there was no bus stop nearby that I could find and the people hanging around this motel were less than friendly looking.

    the room had a nice ac unit. the bath tub plug worked.

    Stayed in April 2025

  • Reviewed: 5 May 2025

    2.0
    Very bad
    • Leisure trip
    • Group
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    Nothing

    Stayed in May 2025

  • Reviewed: 3 April 2025

    2.0
    Sucks
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Reserved a queen got a full two guest one towel

    Stayed in April 2025

  • Reviewed: 2 February 2025

    3.0
    Poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The bed cover had cigarette burns there was no ash tray in the room only one towel in the room

    Shower was decent

    Stayed in February 2025

  • Reviewed: 17 October 2024

    2.0
    I would not stay again
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The place had a smell. It was not was not clean. Door would shut tight. The door knobs was broken on closet door. Light switch only worked it you pushed hard on it. Tub wouldn't drain and hot water tap leaked.

    The price wad right was the only thing.

    Stayed in October 2024

  • Reviewed: 21 July 2024

    2.0
    If you need a place to crash..ehh I guess.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Ac leaking on the floor. The floor was wet. No microwave or refrigerator. Sketchy activity outside. Area was not clean. Alot of garbage and trash outside.

    Pet friendly

    Stayed in July 2024

  • Reviewed: 27 April 2024

    2.0
    Terrible, don't go here. Pay the $20 extra to go literally anywhere else.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    The maintenance guy is a drunk. He butted in to my conversation with a 40oz in his hand. The carpet is dirty. The bed comfortable had cigarette burns in it. The towels are thin and useless. The door to the room was broken and could open with part way without the key. Terrible, don't go here.

    The bed was ok. Front desk guy is nice.

    Stayed in April 2024

  • Reviewed: 5 December 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Random people knocking on room door looking for people.

    Staff was respectful, area was quite.

    Stayed in December 2023

  • Reviewed: 21 October 2023

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The bed is not comfortable at all.

    Stayed in September 2023

  • Reviewed: 14 September 2023

    4.0
    It's very very bad, you charged me for a night that I didn't stay.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No home service

    I like the home

    Stayed in September 2023

  • Reviewed: 10 September 2023

    4.0
    It’s was ok
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It’s was ok

    Stayed in September 2023

  • Reviewed: 21 August 2023

    2.0
    It definitely did not feel like a hotel more of a shelter a homeless shelter. Not pleasant experience at all not sure i
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Location, online the apps and their website were misleading the reason I picked this hotel was there was gonna be free breakfast. Did they have free breakfast nope!!! Dirty, holes in the walls, stains on couch, floor, even the beds, curtain half hanging, door to bathroom and room you had to pull real hard but most of the time we had to yell or help to open the door!! We stayed 4 nights no maid, we had to ask for toilet paper everyday, and to redo our key card. Which was annoying. Huge rips in the couch and the lights by the bed kept flickering on very creepy.

    Absolutely nothing about this hotel that I liked. Other then some staff were nice.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    When I Googled about this hotel, it showed that there will be breakfast in the morning but there wasn't any breakfast, the hotel is very dirty, and doors are broken etc. Overall, I did not have a great experience about this place.

    N/A

    Stayed in August 2023

  • Reviewed: 1 August 2023

    2.0
    It was not what I expected very poor accommodations
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Everything

    Nothing

    Stayed in July 2023

  • Reviewed: 14 July 2023

    3.0
    Poor
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The toilet clogged then it was in a very bad area I didn't feel safe leaving things in my car and a man came up to me trying to sell a bag of Doritos and a Slim Jim

    No breakfast

    Stayed in July 2023

  • Reviewed: 25 December 2022

    3.0
    Not as advertised
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    They don't have all the amenities the site says they do. The WiFi is spotty. The location is skeevy.

    The staff was friendly and very helpful.

    Stayed in December 2022

  • Reviewed: 2 December 2022

    2.0
    No, just no.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    There was a hole about the size of a tennis ball above the lock in the door that was stuffed with tissue paper. There was no way to control the temperature in the room. Only one of the lamps in the room worked. The drapes did not close fully and the right-hand side drape was ripped in half. The tub did not drain, the tub faucet ran while the shower was on, shower head ran cooler than the tub faucet so standing in 3 inches of scalding water while taking a lukewarm shower. Noisy with people yelling and screaming in the parking lot outside. Have a sense of humor if you stay here, you'll need it.

    Free parking, desk staff was friendly

    Stayed in December 2022

  • Reviewed: 18 August 2025

    1.0
    Bad
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Carpers in hallways and stairs were absolutely filthy. and not vacuumed. I’m sure the carpets have never been cleaned. The hallway where my room was smelled so bad I had to to Walmart to purchase room spray . The room was very sparse with furniture which was stained and old. The comforter was very old and thin and I did not want to use it. Yes I checked for bedbugs! I did not use the shower in the morning —— afraid to put my feet on the tile

    Nothing

    Stayed in August 2025

  • Reviewed: 3 August 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I liked nothing about the hotel or the company it keeps I chose the hotel because it was a reasonable price and the pictures had me thinking it was a decent to go to for one night it was filthy and there was a hand smudge on the back of our room door I don't know if it's dried up blood or something worse the front desk was the only pleasantry great customer service really nice people I have personally never experienced anything like that now I know why they don't do refunds online because once you pull in to the motel you will turn right back around

    Stayed in August 2025

  • Reviewed: 26 July 2025

    1.0
    Price don't match the damm place.
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Bed wasn't comfortable. Bathroom had no towl for the floor. Almost fell. TV remote couldn't turn TV on. My room ac was cool enough. Environment of the place looked very dirty and drugs activities could be easy observed.

    Staff was ok. He helped change my room.

    Stayed in July 2025

  • Reviewed: 21 June 2025

    1.0
    Worst place I have ever stayed in.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room was dirty, bathroom was dirty and it was very noisy until late in the night.

    Stayed in June 2025

Showing 1 – 25

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