100 Pond Lily Avenue, New Haven, CT 06515, United States
#10 of 10 hotels in New Haven
Guests' ChoiceBased on 202 hotel reviews
3.2Cleanliness
4.1
Comfort
4.1
Location
4.6
Facilities
4.0
Staff
5.7
Value for money
4.3
Free WiFi
6.7
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End of dialog contentReviewed: 7 July 2025
Luleichmary
United StatesSmell really rough, gave me a bathroom that it was really bad wasent draining properly
The staff of maintenance
Stayed in July 2025
Reviewed: 24 May 2025
Deborah
Puerto RicoEverything else the comforter was stained with old blood, there was only one towel I'm glad I bought my own towel, the shower was bad the water drained slowly
It's quiet a great get away
Stayed in May 2025
Reviewed: 17 May 2025
Amelia
United StatesIt was very dirty unkept a lot of trash on the ground the rooms were shabby and out dated the entire property has a stinch people walking around in the parking lot all hour of the night dirty mattresses
The price
Stayed in May 2025
Reviewed: 6 May 2025
Joseph
United Statesthis cheap motel was rough. when I arrived, the man at the counter was upset that I had arrived an hour early. he had to make a call to tell his employee that I had arrived an hour early. he asked me if I would be willing to take a 1 bed smoking room which I refused. finally he gave me my key card. you need to walk through a scary back parking lot to get to another building. there are wax heroin baggies in the stairwells. there was graffiti on the walls of the stairwell that said something like "this is hell" my ominous door had black cigarette butt scuffs on it, peeling paint. two neatly made beds and a nice tv. unfortunately my TV would not turn off and so I had to listen to it falling asleep. the bathroom had a window that was painted over. i got into one bed but smelled some funny smells so changed to the other bed. In the morning I went to check out. I asked the woman at the front desk where the nearest bus stop was. there was a language barrier but she basically told me that the bus drives by the edge of the hotel property. the only thing in walking distance is a Muslim mosque. I asked the mosque where the nearest bus stop is but couldn't understand me and they escorted me off of their property and told me "this is temple not food" I had to order an Uber because there was no bus stop nearby that I could find and the people hanging around this motel were less than friendly looking.
the room had a nice ac unit. the bath tub plug worked.
Stayed in April 2025
Reviewed: 5 May 2025
Brian
United StatesEverything
Nothing
Stayed in May 2025
Reviewed: 3 April 2025
James
United StatesReserved a queen got a full two guest one towel
Stayed in April 2025
Reviewed: 2 February 2025
Kevin
United StatesThe bed cover had cigarette burns there was no ash tray in the room only one towel in the room
Shower was decent
Stayed in February 2025
Reviewed: 17 October 2024
Judy
CanadaThe place had a smell. It was not was not clean. Door would shut tight. The door knobs was broken on closet door. Light switch only worked it you pushed hard on it. Tub wouldn't drain and hot water tap leaked.
The price wad right was the only thing.
Stayed in October 2024
Reviewed: 21 July 2024
Yona
United StatesAc leaking on the floor. The floor was wet. No microwave or refrigerator. Sketchy activity outside. Area was not clean. Alot of garbage and trash outside.
Pet friendly
Stayed in July 2024
Reviewed: 27 April 2024
William
United StatesThe maintenance guy is a drunk. He butted in to my conversation with a 40oz in his hand. The carpet is dirty. The bed comfortable had cigarette burns in it. The towels are thin and useless. The door to the room was broken and could open with part way without the key. Terrible, don't go here.
The bed was ok. Front desk guy is nice.
Stayed in April 2024
Reviewed: 5 December 2023
John
United StatesRandom people knocking on room door looking for people.
Staff was respectful, area was quite.
Stayed in December 2023
Reviewed: 21 October 2023
Sharon
United StatesThe bed is not comfortable at all.
Stayed in September 2023
Reviewed: 14 September 2023
Pierre
United StatesNo home service
I like the home
Stayed in September 2023
Reviewed: 10 September 2023
Lisa
United StatesIt’s was ok
Stayed in September 2023
Reviewed: 21 August 2023
Aherns
United StatesLocation, online the apps and their website were misleading the reason I picked this hotel was there was gonna be free breakfast. Did they have free breakfast nope!!! Dirty, holes in the walls, stains on couch, floor, even the beds, curtain half hanging, door to bathroom and room you had to pull real hard but most of the time we had to yell or help to open the door!! We stayed 4 nights no maid, we had to ask for toilet paper everyday, and to redo our key card. Which was annoying. Huge rips in the couch and the lights by the bed kept flickering on very creepy.
Absolutely nothing about this hotel that I liked. Other then some staff were nice.
Stayed in August 2023
Reviewed: 20 August 2023
Farjana
United StatesWhen I Googled about this hotel, it showed that there will be breakfast in the morning but there wasn't any breakfast, the hotel is very dirty, and doors are broken etc. Overall, I did not have a great experience about this place.
N/A
Stayed in August 2023
Reviewed: 1 August 2023
Hope
United StatesEverything
Nothing
Stayed in July 2023
Reviewed: 14 July 2023
Christopher
United StatesThe toilet clogged then it was in a very bad area I didn't feel safe leaving things in my car and a man came up to me trying to sell a bag of Doritos and a Slim Jim
No breakfast
Stayed in July 2023
Reviewed: 25 December 2022
Cynthia
United StatesThey don't have all the amenities the site says they do. The WiFi is spotty. The location is skeevy.
The staff was friendly and very helpful.
Stayed in December 2022
Reviewed: 2 December 2022
Dangelo
United StatesThere was a hole about the size of a tennis ball above the lock in the door that was stuffed with tissue paper. There was no way to control the temperature in the room. Only one of the lamps in the room worked. The drapes did not close fully and the right-hand side drape was ripped in half. The tub did not drain, the tub faucet ran while the shower was on, shower head ran cooler than the tub faucet so standing in 3 inches of scalding water while taking a lukewarm shower. Noisy with people yelling and screaming in the parking lot outside. Have a sense of humor if you stay here, you'll need it.
Free parking, desk staff was friendly
Stayed in December 2022
Reviewed: 18 August 2025
Marcia
United StatesCarpers in hallways and stairs were absolutely filthy. and not vacuumed. I’m sure the carpets have never been cleaned. The hallway where my room was smelled so bad I had to to Walmart to purchase room spray . The room was very sparse with furniture which was stained and old. The comforter was very old and thin and I did not want to use it. Yes I checked for bedbugs! I did not use the shower in the morning —— afraid to put my feet on the tile
Nothing
Stayed in August 2025
Reviewed: 3 August 2025
Paulk
United StatesI liked nothing about the hotel or the company it keeps I chose the hotel because it was a reasonable price and the pictures had me thinking it was a decent to go to for one night it was filthy and there was a hand smudge on the back of our room door I don't know if it's dried up blood or something worse the front desk was the only pleasantry great customer service really nice people I have personally never experienced anything like that now I know why they don't do refunds online because once you pull in to the motel you will turn right back around
Stayed in August 2025
Reviewed: 26 July 2025
Kwame
United StatesBed wasn't comfortable. Bathroom had no towl for the floor. Almost fell. TV remote couldn't turn TV on. My room ac was cool enough. Environment of the place looked very dirty and drugs activities could be easy observed.
Staff was ok. He helped change my room.
Stayed in July 2025
Reviewed: 21 June 2025
Dianna
United StatesThe room was dirty, bathroom was dirty and it was very noisy until late in the night.
Stayed in June 2025
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