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Reviews of Comfort Inn Naugatuck-Shelton, CT 3 stars

716 New Haven Road, Naugatuck, CT 06770, United States

#1 of 1 hotels in Naugatuck

Guests' Choice

Review score

Based on 170 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.1

  • Facilities

    7.8

  • Staff

    8.2

  • Value for money

    7.6

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 25 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Front desk staff and smell in the hotel lobby and floor 3

    Proximity to family

    Stayed in August 2025

  • Reviewed: 13 August 2025

    7.0
    Worked well for our needs!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It was among the more moderately priced hotels that we looked at for traveling with our children and dogs. Keeping that in mind it was fine! Not extravagant or terrible, just fine for the one night we stayed! Staff was friendly and the breakfast options were okay.

    Stayed in July 2025

  • Reviewed: 30 July 2025

    7.0
    Clean, Comfortable, But With Flaws!!
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    1) One woman employee, on my first day, was very rude. She was operating the front desk and the breakfast area. We said good morning and she said NOTHING! We informed her that the waffle batter was empty and she sighed before roughly grabbing the waffle batter machine and yanking the bottle out. It was like we were bothering her!! She filled it up and slammed it back into the machine and then went behind the front desk! 2) It was the same breakfast every morning for three days! No variety. 3) Breakfast was supposed to be from 6-9 (weekdays) 7-10 (weekends), but was usually almost gone by 8am and not replenished. Including bagels, and muffins. On my last day, the waffle batter was empty and not available. 4) When the staff prepares breakfast in the kitchen, the cooked food (eggs, bacon or potatoes) were left out, UNCOVERED, on top of the oven. I went looking for an employee to ask if more eggs were coming out and saw flies around the prepared food on top of the oven. Very NASTY. I took photos. 5) The front desk employee is also responsible for the breakfast area and whatever other duties. As a result, every time we looked, we saw a "Be Right Back" sign on the front desk counter. Multiple guests were always gathered around waiting for the employee to return. 6) The ice machines don't have water filters attached! 7) No microwaves inside the rooms. Instead, they placed the community microwaves outside of the elevators on each floor and one in the lobby.

    Location, Cleanliness, Room Comfortability & Cost..

    Stayed in July 2025

  • Reviewed: 10 July 2025

    7.0
    Good one night stay hotel if you are in the area.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Very short staffed. One person doing check in and check out, while taking care of breakfast, replenishing utensils and coffee.

    Good service from staff. Good hot breakfast. Easy to reach location. Room is big and spacious and the beds are comfortable.

    Stayed in July 2025

  • Reviewed: 29 June 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No microwave in rooms

    Stayed in June 2025

  • Reviewed: 19 June 2025

    8.0
    Nice hotel in convenient area.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast items that were supposed to be hot were all cold.

    Room was spacious and clean. Comfortable bed. Very accessible.

    Stayed in June 2025

  • Reviewed: 13 June 2025

    8.0
    good enough
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    thin walls

    average

    Stayed in June 2025

  • Reviewed: 25 May 2025

    9.0
    A pleasant Surprise
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe King Suite with Living Room - Non Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The level of cleaning could be improved, maybe a vacuum cleaner could be the right faster choice to remove all dust, hair and other from floor, suitcases and moquette. We hope to come back soon.

    This Is a quiet place. Room is pretty big with a confort bathroom. Staff Is amazing, kind and friendly. Breakfast included is a plus, even It's pretty basic.

    Stayed in March 2025

  • Reviewed: 8 May 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Roof fan was very loud all night long

    Stayed in May 2025

  • Reviewed: 4 February 2025

    9.0
    Stayed for a total of 11 days, had excellent time
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Clean, comfortable. Excellent breakfast.

    Stayed in December 2024

  • Reviewed: 30 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Older property, needs some work. Breakfast needs a little more.

    Close in proximity to family

    Stayed in December 2024

  • Reviewed: 23 September 2024

    8.0
    Would stay again..
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There are no microwaves in the rooms. The tvs are older, some channels do not work, and they have a terrible picture. The ac shuts off, and it gets super quiet. If you need noice like us to sleep, bring a fan. The lights in the bathroom are very dim. Things that are not important if you aren't hanging out there.

    Brian (I believe is his name) was extremely nice. Let us know where to get good pizza, and he was right. It was clean, and the bed was very comfortable. It was also very quiet. We had 2 rooms, and my kids said the same thing about their room. The breakfast had a nice variety.

    Stayed in September 2024

  • Reviewed: 30 July 2024

    8.0
    It was fine for an overnight stay. We were happier with the hotel on our last visit.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Hallway and room smelled like pot. Water in shower didn't stay hot. Not enough plugs in the room for electronics. No plug by the bed for phone and had to unplug phone and lamp for laptops.

    Good selection at Breakfast. Comfy bed. Clean room. Coffee 24/7 in lobby.

    Stayed in July 2024

  • Reviewed: 22 July 2024

    9.0
    Good place to stay!
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    NA

    I didn't make it to breakfast but I was satisfied with my stay, check-in was easy and the receptionist was courteous and polite.

    Stayed in July 2024

  • Reviewed: 19 July 2024

    8.0
    Good, clean rooms.
    • Family with young children
    • One Room Suite with Two Queen Beds and Sofa bed - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Not luxurious. Minimally staffed.

    Beds are very comfortable. Rooms are clean with all the necessities. Not much extra, but everything you need.

    Stayed in July 2024

  • Reviewed: 3 June 2024

    8.0
    Superb location, lovely staff. But fix the exercise room!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Deluxe King Suite with Living Room - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The exercise equipment was poor quality and the cross trainer was wobbly and stuck repeatedly. Dangerous? No one refilled the water bottle or emptied the towel box for 3 days.

    The location was phenomenal. Convenient, easy on/off 84. The quietest motel I've ever been in, and our view was of grass and ferns.

    Stayed in June 2024

  • Reviewed: 30 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Two-Bedroom Deluxe King Suite with Living Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pleasant staff, clean and quiet. The only complaint is uncomfortable pillows. Will stay again.

    Stayed in April 2024

  • Reviewed: 4 February 2024

    8.0
    Very good overall.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Back door was not closing.

    Stayed in February 2024

  • Reviewed: 6 January 2024

    8.0
    Good value.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Bathrooms need a little updating. Breakfast was ok, but not great.

    It was a good value and close to family.

    Stayed in December 2023

  • Reviewed: 2 January 2024

    8.0
    A simple basic hotel, no frills
    • Leisure trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    The hotel across the street is run by the same owner, and there were several people in the lobby checking into this hotel because the one next to it is gross. Someone showed me pictures of their room and it looked horrible, so they were checking into this one instead.

    Similar to many other Comfort Inns, clean and basic. Good enough for a few nights, simple and no frills hotel room. It had a clean bathroom but the facilities themselves were a bit outdated compared to other hotel chains.

    Stayed in January 2024

  • Reviewed: 12 December 2023

    8.0
    Relaxing and Refreshing.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The staff were awesome. The goal was to make us feel like home.

    Stayed in December 2023

  • Reviewed: 22 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Two-Bedroom Deluxe King Suite with Living Room - Non Smoking
    • Stayed 4 nights

    Booking.com listed our room as a 2 bedroom suite, which doesn't exist at this hotel.

    breakfast was very good

    Stayed in September 2023

  • Reviewed: 16 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was hard

    I thought it was 245.00 and I was charged an extra 30.00

    Stayed in October 2023

  • Reviewed: 18 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    We just needed a quiet, clean, comfortable place to spend the night. Fit the bill perfectly.

    Stayed in August 2023

Showing 1 – 25

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