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  5. Reviews of Quality Inn & Suites Des Moines - Merle Hay Road

Reviews of Quality Inn & Suites Des Moines - Merle Hay Road 2 stars

4995 NorthWest Merle Hay Road, Urbandale, IA 50322, United States

#10 of 12 hotels in Urbandale

Guests' Choice

Review score

Based on 71 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.4

  • Location

    8.4

  • Facilities

    7.0

  • Staff

    8.0

  • Value for money

    7.4

  • Free WiFi

    8.3

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Showing 1 – 25

  • Reviewed: 2 September 2025

    8.0
    Very good
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Staff not very friendly..spoke other than English between employees in front of guests.

    Convenient to the hiway 35

    Stayed in August 2025

  • Reviewed: 22 August 2025

    8.0
    Good stay, little noisy.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It's a little noisy next to the interstate. No screen on the window.

    Nice hotel. The staff was great. Breakfast had a variety of different foods.

    Stayed in August 2025

  • Reviewed: 17 August 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The facilities needed to have better upkeep and maintenance in the pool area ( chairs, tables, stone by the stairs enter entrance was falling apart)several places in hallways and our room had repair work done and never was properly repainted etc .

    Stayed in August 2025

  • Reviewed: 3 August 2025

    7.0
    Excellent facility, great price, friendly state, good breakfast, secure hotel. We would definitely stay again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean, great location, friendly staff

    Stayed in August 2025

  • Reviewed: 17 July 2025

    7.0
    It was gine
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very noisey up and down the hallway

    Location great for me

    Stayed in July 2025

  • Reviewed: 30 June 2025

    7.0
    Stay here on the way to Keystone South Dakota one night stay got the job done.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The property needed a little attention. Charged 25.00 for a small dog.

    The property is right off the interstate close to restaurants.

    Stayed in June 2025

  • Reviewed: 26 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Liked everything.

    Easy check in and friendly. Nice walking access to get dinner. Great breakfast. Very nice pool.

    Stayed in May 2025

  • Reviewed: 10 June 2025

    8.0
    good value at this hotel and great location
    • With a pet
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    More options for breakfast - like gluten free items or more fruit would be nice.

    Manny at the front desk was very helpful and friendly. It was located right off the interstate which made traveling and staying overnight to continue my journey quite convenient. The room was spacious, clean with many amenities including a pool and workout facility. I was at the back of the hotel and that made it much quieter than being on the highway side.

    Stayed in June 2025

  • Reviewed: 7 May 2025

    8.0
    Definitely worth the price
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was clean, it was as described, and it was a good price. It wasn’t anything special, but it was clean, staff was nice, beds were comfy, the gym was better than most motels I’ve seen. Good area too with fast food options for late night travelers

    Stayed in May 2025

  • Reviewed: 9 March 2025

    7.0
    It’s good at the end of the day convenient stores around and freeway
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Upstairs noise

    Nice and remodel

    Stayed in March 2025

  • Reviewed: 28 August 2025

    2.0
    Not very good at all.
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We stayed in room 138. The first night we arrived, I thought it smelled a little musty. I figured it was from the air conditioner. We were tired and slept a lot. The third day, my son had respiratory problems. By day 5, I was also having issues. I looked around the room and found several areas that had mold. Talked to the staff, and they moved us to room 143. It smelled much better. I noticed the ceiling in the bathroom had been recently painted. I found a few small spots of mold showing through. Also, the lamp shades had mold, and we had them removed. My son was getting a bit better, but I started feeling tight in my lungs and knew we would have to check out.

    The location and staff were wonderful. Breakfast had a yogurt machine that was great. Rest of the items are microwaved.

    Stayed in August 2025

  • Reviewed: 22 August 2025

    9.0
    Superb
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    A very good location 👏 Close to everything

    Stayed in August 2025

  • Reviewed: 20 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    there's a very nice facility we enjoyed her stay and it was close to everything we needed we went to the Iowa State Fair

    Stayed in August 2025

  • Reviewed: 18 August 2025

    10
    8/10!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Beds weren't the comfiest ,6/10 for me ,couple dirt spots on side of toilet ,other then that it was great !

    Loved it ,very very close to everything which made it very convenient ,great pool area ,breakfast was good ,staff was nice ,had a great stay

    Stayed in August 2025

  • Reviewed: 16 August 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Good food

    Carpets not vacuumed, and bathroom door stuck.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    4.0
    It suckef
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was bad always running out of stuff and not well stocked trash overflowing. Staff not around for help

    It

    Stayed in August 2025

  • Reviewed: 10 August 2025

    9.0
    Nice location end good breakfast.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A black spider on our bed in the morning eek!!

    Room was nice. Staff were friendly.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    4.0
    Shady
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The pool was dirty shady owners wouldn't provide any detailed receipt I requested twice and I had to pay for my hotel room instead of getting reimbursement like I should have because I am a government employee and had training

    The breakfast was good

    Stayed in July 2025

  • Reviewed: 6 August 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights

    bathroom could use some maintenance; toilet didn't flush well (water waster), sink faucet loose, no exhaust fan. Tried to use onsite laundry but someone used and didn't return to empty out their clothing.

    breakfast was ok, no fruit except for an apple

    Stayed in August 2025

  • Reviewed: 5 August 2025

    2.0
    Very poor
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room has mold smell, sound from next door,probably no sound treatments , poor breakfast selection.

    Location

    Stayed in August 2025

  • Reviewed: 1 August 2025

    1.0
    Spend the extra money to get better service and cleanliness don’t waste your time on this place
    • Family with young children
    • Queen Room with Two Queen Beds - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was giving a dirty room with stains on the wall and floor upon check-in. I was given one room and then when I told them I have a service animal, I was given a different turned out to be unclaimed.

    Stayed in July 2025

  • Reviewed: 30 July 2025

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The hotel could use improvements in cleanliness, as the rooms had an unpleasant odor. Additionally, the breakfast selection was disappointing, offering mostly sugary and carbohydrate-heavy options with little nutritional balance.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    2.0
    Won't be going back.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not much seating for breakfast area. The pool room was horribly humid and dirty There were ants all over the nightstand between the two beds and crawling on one of the beds.

    Breakfast was decent.

    Stayed in June 2025

  • Reviewed: 27 June 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    clean quick and efficient service friendly staff

    Stayed in June 2025

Showing 1 – 25

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