I don’t much care for single-ply toilet paper.

I love restored majestic “grande dame” hotels, and Hilton has done a wonderful renovation with this one. Rooms are huge and quiet. Good tv options.Restaurant and bar were quite good. EVERY staff member was friendly, kind and efficient.

Stayed in August 2025

Less use of single-use plastic water bottles would be good. Perhaps reusable pitcher and glasses?

This was one of the cleanest small hotels I've been in in the U.S. The staff was friendly and helpful, and the central location was excellent for exploring Utica. The proximity to the Train Station is an added plus.

Stayed in July 2025

Buffet breakfast option would have been better

Easy access to nearby places of interest

Stayed in May 2025

We went to a concert at the Stanley Theater which is a lovely walk from the hotel. The staff was very welcoming and those cookies are amazing!!

Stayed in April 2025

Everything was great.

Stayed in May 2025

The front desk was never very welcoming whenever you entered or left and not at all welcoming on arrival. The food was very mediocre at the restaurant. Staff complained about how short staff they were. And the food and alcoholic drinks were very expensive. Certainly quality did not meet the price.

The beds were very comfortable.

Stayed in April 2025

Pillows are awesome

Stayed in April 2025

How they keep the past alive. If it's not broke don't fix it. I will take old school craftsmanship over new construction methods used today. It costs at least 4 or more times as it did in the past. And might last maybe 25 years then you need to rebuild again. Wish I was around when they had the billiard tables in the basement. Keep maintaining the historical history.

Stayed in April 2025

The size of the elevators. The hotel was built in 1912 so that's luxurious for 1912!

My grandson said it was the best bacon he's ever had. Kudos to the chef from Nigeria. Next time we will try his specialty. It was great to have AHL teams staying at the hotel, since the USA Ice Hockey National Championship for 18 tier 2 teams was across the street, Very Cool!

Stayed in April 2025

Didn't use any facilities. I had an excellent sleep the first night. Bed and linens were very comfortable. Check in and out were smooth. Very nice front desk staff.

Stayed in April 2025

The restaurant/bar could have been open a little longer.

Wow! What a beautiful hotel. It looked like a movie set and we stepped back into the 1930's. The beds were very comfortable. The room was very clean. TV had a lot of channels. Bathroom was spacious. We explored the hotel on our own, then Matt at the front desk gave us a guided tour with all of the haunted history. The architecture is so fascinating. Looking forward to my next visit. Everyone was exceptionally nice and friendly.

Stayed in April 2025

Beautiful lobby. Clean. Nicely appointed room.

Stayed in January 2025

Great could use a pool lol

Clean n close to arena

Stayed in December 2024

I’ve stayed at this property several times, never do they have the “Doubletree cookies” available. I always have to buy a tin in order to get them. The breakfast that is included is never stocked. Just don’t include it. They could just say coffee available like any other hotel.

Beautiful hotel, rooms are always clean and stocked.

Stayed in January 2025

I was surprised that room service was not provided. It would have been nice to have additional towels, as my friend and I went through the first batch of towels the first morning of our stay. I had some paperworks that I discarded, so it would have been nice to have had the wastebaskets emptied. The room was warm (it was in the 20s in Utica, so heat was a plus), but my friend complained or HVAC system noise. For me, the noise was minor as the heat was major. Good heat was far more important than a little noise. There was a problem with the shower gel dispenser in our room. My friend had to go to the front desk to get another dispenser; she was hoping to have the dispenser delivered to the room by room service staff. My friend complained that her steak was somewhat undercooked. However, she ended up eating all of the steak nevertheless.

The hotel is a short distance by vehicle from the bus and rail station, which is a stop for Amtrak, Flixbus, Greyhound, and a local area bus service. The hotel is in the heart of downtown Utica, and there are some restaurants, a post office, and some banks nearby. The hotel itself has large-sized rooms, highly professional staff, a restaurant and bar, and a mezzanine area that can be used for special events. Parking is available in a lot, as on the street parking is not permitted in the area. Some public transportation is nearby. Kudos to all the restaurant and bar staff. I had a tasty hamburger my first day and enjoyed two nice drinks the second day. Bar and wait staff were patient with my friend, who had trouble deciding the drinks she wanted. Several options were provided, and she ended up finding a drink to her liking.

Stayed in January 2025

All good

Beautiful restored building

Stayed in December 2024

I enjoy every aspect of the hotel

The place is beautiful and very clean. The staff was very courteous and knowledgeable

Stayed in January 2025

We liked everything.

Double Tree Hilton Utica is a stunning hotel in a renovated historic building. We also ate at the hotel restaurant and it was delicious. We highly recommend this hotel to fellow travelers.

Stayed in December 2024

The room service came in a paper bag. Something they instituted with Covid, but seems it’s time to go back to a nice room service with price it costs.

Great location and appears to be the only really nice hotel in Utica. Nice room and lovely staff.

Stayed in December 2024

Very spacious room. Amazing bed and pillows.

Stayed in October 2024

The location was a bit hard to navigate as it’s right on the corner.

It was close to the utica nexus centre, very clean, staff was so helpful and accommodating.

Stayed in October 2024

Elevator door was narrow, not that I didn’t like it, it took adjusting bags through door.

Very nice historical building. Very impressed.

Stayed in October 2024

nothing!

food was amazing the squid was the best i have ever had and the steak was cooked to perfection. service was great and really friendly staff. the building and decor is amazing such history.

Stayed in August 2024

N/A

Everything-the warm cookie at check in was a real treat.

Stayed in October 2024