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Reviews of Extended Stay America Suites - Seattle - Bellevue - Factoria 2 stars

3700 132nd Ave SE, Bellevue, WA 98006, United States

#31 of 31 hotels in Bellevue

Guests' Choice

Review score

Based on 162 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    6.6

  • Location

    7.6

  • Facilities

    6.3

  • Staff

    7.2

  • Value for money

    6.5

  • Free WiFi

    4.5

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Showing 1 – 25

  • Reviewed: 2 August 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We booked for 4 people (but we booked the last minute) , we checked in at 1am , we have to ask for extra linens for the sofa bed after going to the room as the room didn’t come with it. This facility also said they serve muffins and bar for breakfast. When I came at 825 am in the morning, it was empty and I ask if theres any food , they said they had a rush earlier and wasn’t able to refill but she only gave me bars.

    Stayed in August 2025

  • Reviewed: 21 July 2025

    7.0
    Overpriced, minimal stay
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Should not say breakfast included. It should say continental breakfast and that’s a stretch. Horrible offerings.

    Very convenient to byway and Seattle. Quiet.

    Stayed in July 2025

  • Reviewed: 21 June 2025

    7.0
    I checked out 6 days before and I did not get refund. The case is still open with Booking.com but no
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 17 nights

    I checked out 6 days before and I did not get refund. The case is still open with Booking.com but not resolved.

    Location.

    Stayed in May 2025

  • Reviewed: 19 June 2025

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room had signs of black mold in the bathroom . Bed was extremely uncomfortable. The parking spots were very close to each other. Made it hard to get into your vehicle. Lobby hours are not customized for those who need to check out earner.

    Staff was friendly. Willing to help.out if you needed something as easy as silverware.

    Stayed in June 2025

  • Reviewed: 1 June 2025

    7.0
    Good
    • Leisure trip
    • Group
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Very convenient location

    Stayed in May 2025

  • Reviewed: 26 May 2025

    7.0
    Disappointed in breakfast
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was a table tent on the Kitchen table letting us know if we needed anything like utensils, cooking pots etc.. then we needed to ask the front desk , this included coffee maker toaster etc…there was no breakfast there were basic breakfast bars and small muffins and coffee that was it being diabetic usually there are meats , eggs etc..

    It was clean

    Stayed in May 2025

  • Reviewed: 25 May 2025

    7.0
    Worse Extended Stay I have been to.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Could not cast. Bathroom is in n ed of a good scrub. The breakfast was a muffins and granola bars. Nothing healthy to eat.

    Outside looked nice.

    Stayed in May 2025

  • Reviewed: 2 February 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I wish I could stream from the TV and the bed was just ok comfortable.

    Great location to Bellevue and Seattle proper and the room was exactly as expected and clean.

    Stayed in February 2025

  • Reviewed: 28 December 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    The staff of the front desk is friendly.

    The hotel room smells like sweat, the standard internet speed is too slow. I can't even browse web pages. They expect you to pay for the high-speed internet.

    Stayed in December 2024

  • Reviewed: 5 August 2024

    6.0
    It was ok
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Lack of a hot breakfast and every time we came and went the key card wouldn’t work. Very frustrating

    The location was good

    Stayed in August 2024

  • Reviewed: 8 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    There is no plumber during weekend.

    Courtesy Customer service

    Stayed in February 2024

  • Reviewed: 30 April 2024

    6.0
    Nothing more
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Requested a room on first floor. Didn’t deliver. Said breakfast was included, there was none

    Parking was tight

    Stayed in April 2024

  • Reviewed: 7 February 2024

    6.0
    Great location with restaurants handy and easy access to the I-5. Very basic budget motel.
    • With a pet
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    Check-in was painfully slow and the fellow in front of me was almost finished when I arrived. At least 15 minutes. Absolutely nothing in the room: no coffee maker, utensils, proper ceramic cups to heat the water, no lotion. Good thing I brought my own tea as I awake early. Muffins were stale and they only had chocolate. We stayed here 2 years ago and the fully equipped kitchen was wonderful. No extra pillows in the room.

    Location is great, BUT the link for Google Maps sent us to a different Extended Stay. We had to have someone phone over for the correct address. Rooms are spacious and handy. Reasonably clean. Excellent price. Decent WIFI speed.

    Stayed in February 2024

  • Reviewed: 25 December 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    I have used booking for many years and nothing like this has ever happened to me. I had a 16-hour flight from Rochester to Seattle. I arrived at the facility around midnight and they didn't let me in although I had a booking confirmation and showed it to them. In the middle of the night, after a long flight, they didn't let me in! So, I took another Uber and tried to find another hotel to sleep in. After this incident, I called them more than 4 times and described that the situation wasn't my fault at all and requested to get at least my money back, but they didn't pay attention. They told me there had been an issue between Booking and this place, so my name wasn't updated in their system to let me in. Then, I emailed their manager, no response! Not only you didn't let me and my wife in but also charged us the full price! I described this at least to 3 of your employees. At least have the courtesy to apologize.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    6.0
    If you need a place to stay for cheap, it could definitely be worse
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our room smelled like weed so bad we thought our neighbors were smoking nonstop even though it is supposed to be non-smoking smoking rooms. There was nothing in the rooms and the ironing board was broken. I didn't need it, but still... the staff was OK but short with the other people staying there and had no answers to anyone questions. Just attitude

    The beds were comfortable enough and the ac was good

    Stayed in October 2023

  • Reviewed: 26 September 2023

    6.0
    Convenient and efficient stay.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I could here other guests talking loudly through the walls at night.

    The location and convenience. The staff were very efficient and friendly.

    Stayed in September 2023

  • Reviewed: 2 September 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights

    We reserved two queen beds but received a king with a pull-out sofa instead (which was very uncomfortable for two people to share). We were told that because we booked on booking.com that our type of room was not reserved, just that we would get a room. I have never before had a hotel tell us this. Also the bathroom air vent was damaged and made a horrible screeching noise.

    Location, staff helpful with giving out dishes, queen beds and pillow were comfortable. Showers had good water pressure and good hot water.

    Stayed in August 2023

  • Reviewed: 11 August 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No trash cans in room. The shower took forever to warm up and a little bit tricky to turn on. More breakfast items would be good.

    Location. The A/C and the check in process

    Stayed in August 2023

  • Reviewed: 11 August 2023

    7.0
    Only a very short stay so no issues really.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 3 nights

    A few more choices at breakfast but still quite satisfied

    Room was clean, good size bathroom. Laundry facitlites great.

    Stayed in July 2023

  • Reviewed: 7 August 2023

    7.0
    For short term stay is a little expensive, but it’s ok.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    A little old.

    Sufficient varieties, good coffee.

    Stayed in July 2023

  • Reviewed: 19 June 2023

    6.0
    Good place to stay
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    bed was hard, no coffee in room

    Easy to get to and from, fast check in and out, ample parking

    Stayed in June 2023

  • Reviewed: 29 April 2023

    7.0
    needed a place to stay, this was a decent one
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    it says online that some kitchen items would be supplied but none were. that could just be something that needs to be adjusted on their end though.

    affordable

    Stayed in April 2023

  • Reviewed: 31 March 2023

    7.0
    New things learn when staying at this hotel.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Bed was very hard and uncomfortable and they didn't have any extra pillows or an ice machine. My husband and I had to buy a mattress topper and extra pillows to sleep comfortably. Also they only provide limited kitchen supplies to use when they have them. Had to buy paper products and microwavable food. Nice place but definitely for the traveler whom can fend for themselves.

    Room was nice and super clean and the staff were friendly and as helpful as they could be for how the hotel is set up. Hotel location was super great, very centrally located to lots of entertainment and stores.

    Stayed in March 2023

  • Reviewed: 27 February 2023

    5.0
    that I would think twice about another extended stay stay
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    outdated, nasty bathroom fan, depressing decor

    location

    Stayed in February 2023

Showing 1 – 25

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