Reviews of HomeTowne Studios by Red Roof Eugene - Springfield 2 stars
520 Harlow Road, Springfield, OR 97477, United States
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewNothing, the room was dirty and hadn't been cleaned prior to arriving, garbage was on the floor in the corner behind the door. There wasn't any toilet paper. The floor was filthy and sticky and hadn't been mopped. The room smelled horrible like dirty animals and not even the lampshades had been cleaned, they had a thick layer of dust on them. Their were no washcloths to even wash our face. The people above us had their television on all night and it was super loud. Neither one of us slept well. The curtain had holes in it so light was coming inside all night.
Everything, the room was dirty and hadn't been cleaned prior to arriving, garbage was on the floor in the corner behind the door. There wasn't any toilet paper. The floor was filthy and sticky and hadn't been mopped. The room smelled horrible like dirty animals and not even the lampshades had been cleaned, they had a thick layer of dust on them. Their were no washcloths to even wash our face. The people above us had their television on all night and it was super loud. Neither one of us slept well. The curtain had holes in it so light was coming inside all night.
Dear Judy, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Eugene - Springfield. I am sorry to hear about the experience you had during your stay. The issues you described regarding the cleanliness of your room, lack of essential amenities, and noise disturbances are not the standard we aim to provide. Please accept my sincerest apologies for any distress or inconvenience this has caused you. Our goal is to provide a clean and comfortable stay for all our guests and it’s disheartening that we did not achieve this during your visit. I will make sure to share your comments with the rest of our team. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely, Joe Red Roof Management RediResponse Specialist
Dear Judy, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Eugene - Springfield. I am sorry to hear about the experience you had during your stay. The issues you described regarding t… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewClean, simple
Noisy. Not clean outside (people are pigs really)
Dear Jf, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Eugene - Springfield. We appreciate you highlighting the value and cleanliness of our accommodations for budget-conscious travelers. My apologies as well for the disruptions during your stay and the cleanliness that you weren't satisfied with. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Sincerely, Ann Red Roof Management RediResponse Specialist
Dear Jf, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Eugene - Springfield. We appreciate you highlighting the value and cleanliness of our acco… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe rooms had bad smell and doors are almost broken and seem like anybody could get in with just a kick at the door.
Dear Sagrario, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Eugene - Springfield. I am so sorry to hear about the issues you experienced with the room's odor and the condition of the doors. This is certainly not the standard we aim for, and we sincerely apologize for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours, Erika Red Roof Management RediResponse Specialist
Dear Sagrario, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Eugene - Springfield. I am so sorry to hear about the issues you experienced with the room's odor and the condition of the doors. T… Show more
Reviewed: 11 August 2025 · Stayed in June 2025
Verified reviewnothing.
Disgusting rooms, they overbooked in booking.com and said it repeatedly happens. They tried to sell me a room with a broken window, broken lights and it smelled like someone smoked drugs inside ..
Dear Paster, We are sorry to hear your recent experience at the HomeTowne Studios Eugene - Springfield did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Anthonio Red Roof Management RediResponse Specialist
Dear Paster, We are sorry to hear your recent experience at the HomeTowne Studios Eugene - Springfield did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewi got in and out
First the smoke alarm was removed, the bed covers were stained, the fuse panel was open and filthy, the shower was moldy, there were no dishes, no pots no pans. and the cook top didn't work, the only lighting in the room besides the window was the bedside wall lamp, the plugs in said lamp were so loos it wouldn't hold a phone charger, and it caused the brick to overheat. the room smelled of marijuana and the grounds were covered in dog feces. I will never willingly choose this lodging brand again.
Dear Valued Guest, We are sorry to hear your recent experience at the HomeTowne Studios Eugene - Springfield did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Veronique Red Roof Management RediResponse Specialist
Dear Valued Guest, We are sorry to hear your recent experience at the HomeTowne Studios Eugene - Springfield did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewLocation
The room was gross. It smelled like stale cigarette smoke, the shower was filthy, there were bugs, there was a hole in the wall the size of a fist.
We're sorry you were unhappy - we work hard to fix the issue you experienced. Thanks for letting us know
Reviewed: 25 June 2025 · Stayed in April 2025
Verified reviewGreat value
No bathtub
Dear Aldrich, Thank you for taking the time to share your feedback about your experience at HomeTowne Studios Eugene - Springfield. We appreciate your positive feedback about the value you found in our hotel. We understand that the absence of a bathtub in your room was a point of disappointment, as it is not typically included as a standard amenity. We sincerely hope you will give us the opportunity to provide you with an enhanced experience during your next visit to the area, whether at Red Roof or any of our Extended Stay Hotels. Sincerely, JM Red Roof Management RediResponse Specialist
Dear Aldrich, Thank you for taking the time to share your feedback about your experience at HomeTowne Studios Eugene - Springfield. We appreciate your positive feedback about the value you found in our hotel. We understand that the absence… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewAlisha, the front desk person.
Basically almost everything.....very disappointing....extremely smelly.....
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewNothing positive.
Theft--Had to file a police report. Stayed for one nite for a graduation. Was too early to check in so left bags and florist box and collapsible cooler with front desk. After returning approx 2-1/2 hrs checked in and got everything, except box of flowers leis. Disappointing.
Dear Eloise, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Eugene - Springfield. You indicated that you were unsatisfied with the disheartening encounter you mentioned. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear Eloise, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Eugene - Springfield. You indicated that you were unsatisfied with the dis… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewYour front desk agent is so nice and professional. Your room cleaning it’s awful. Room smell so bad, beds were dirty, garbage from previews people. Bathroom Dirty. And someone at your front desk cancel our reservation by mistake.
Dear Maria, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Eugene - Springfield. We sincerely appreciate your comments regarding the hospitality of our staff and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness and smell of your room. Please accept our most sincere apologies. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely, Erika Red Roof Management RediResponse Specialist
Dear Maria, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Eugene - Springfield. We sincerely appreciate your comments regarding the hospitality of our staff and we're very sorr… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewNothing! Rooms were filthy. We had 2 rooms and both were filthy. We turn around and insisted on refund, even though we knew all hotels were sold out due to UofO graduation weekend. Decided we would rather drive 2 hours back and forth to family graduation events than stay in this disgusting hotel!!
Learn how to clean your rooms. Floors were not swept. Hair on the “clean” sheets and in the bathtub. Non-smoking room smelled like smoke and the comforter had cigarette burns in it. Window in one room was broken. Even the hallway floors were sticky and filthy. Sooo disgusting!
Dear Jennifer, Thank you for taking the time to write a review of your stay at the HomeTowne Studios Eugene - Springfield. I am deeply sorry to hear about the unacceptable condition of the rooms you encountered during your stay. The state you described is far below our standards, and I sincerely apologize for the discomfort and inconvenience this caused you and your family during the UofO graduation weekend. I understand your disappointment and frustration, especially given the importance of the occasion. Please note that I researched your reservation and verified that you were refunded $264.42 to your Visa Card ending in 9311 on June 14, 2025. At Red Roof our guest feedback is always welcome and taken seriously as it aids in our decision making process. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours, Matthew Red Roof Management RediResponse Specialist
Dear Jennifer, Thank you for taking the time to write a review of your stay at the HomeTowne Studios Eugene - Springfield. I am deeply sorry to hear about the unacceptable condition of the rooms you encountered during your stay. The state … Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewNothing
Disgustingly dirty and smell. My socks were gross
Dear Nathanson, Thank you for taking the time to share your experience at HomeTowne Studios Eugene - Springfield. It is disheartening to hear that the cleanliness of the property did not your standards. Cleanliness is a top priority for us, and I am deeply disappointed that we failed to meet your expectations. We are always looking for ways to enhance the guest experience and will use your feedback to guide our ongoing efforts. Thank you for staying at Red Roof. It would be our pleasure to host your future stay and provide you with a better experience. Sincerely, Viktor Red Roof Management RediResponse Specialist
Dear Nathanson, Thank you for taking the time to share your experience at HomeTowne Studios Eugene - Springfield. It is disheartening to hear that the cleanliness of the property did not your standards. Cleanliness is a top priority for us… Show more
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewnothing at all
We arrived at 11 pm, exhausted after a long day. I went to check in for our reservation but the clerk told me she did not have a clean room ready for us. After a 30 minute wait, she told me a room had been prepared and guaranteed me that the linens were clean. We walked in and pulled back the comforter to find the underside covered in blood stains and grime. It was obviously un-washed from the previous guests (maybe many). We called the office to request another comforter but were told there was not even ONE more clean one available. Ten minutes later the clerk appeared with a thin blanket and took away the filthy comforter. There was only a small amount of cobweb like toilet paper left on the roll for us and no extra roll anywhere. Do not stay at this property. The rooms are dirty. They are understaffed and incompetent. Zero stars. Actually, negative stars!
Dear Draper, Thank you for taking the time to tell us about your experience at HomeTowne Studios Eugene - Springfield. It is disheartening to learn about the issues you encountered with the cleanliness and the bedding. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. Here at Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns. I hope you will give us the opportunity to better serve you. Very truly yours, Rey Red Roof Management RediResponse Specialist
Dear Draper, Thank you for taking the time to tell us about your experience at HomeTowne Studios Eugene - Springfield. It is disheartening to learn about the issues you encountered with the cleanliness and the bedding. I am sorry that you… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewPrice
Not maintained
Dear Mark, We appreciate your comments regarding your recent stay at the HomeTowne Studios Eugene - Springfield. Thank you for your review. It's great to know you found our location convenient and our prices appealing. I am sorry to learn that you were not satisfied with our upkeep and apologize for any inconvenience this may have caused. Your feedback is always welcome at Red Roof as we strive to improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels for a better experience. Sincerely, Matthew Red Roof Management RediResponse Specialist
Dear Mark, We appreciate your comments regarding your recent stay at the HomeTowne Studios Eugene - Springfield. Thank you for your review. It's great to know you found our location convenient and our prices appealing. I am sorry to l… Show more
Reviewed: 24 May 2025 · Stayed in April 2025
Verified reviewArrived at 10pm w gteed reservation. Booked 3 rooms - none were ready. Big surprise. Asked to wait. We gave up after waiting an hour. Forced to drive 2 hours to find another hotel.
Hi John, Thank you for taking the time to write a review of your stay at the HomeTowne Studios Eugene - Springfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. Thank you for sharing your feedback and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, Oniel Red Roof Management RediResponse Specialist
Hi John, Thank you for taking the time to write a review of your stay at the HomeTowne Studios Eugene - Springfield. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with y… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewEasy access to room, love that there’s a stove and large fridge, it would be helpful if u had a pot, frying pan. No ice that stinks.
Dear Exelby, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Eugene - Springfield. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We're thrilled that you found the room easily accessible and that you loved our stove and refrigerator. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your comfort and satisfaction. Thank you for sharing your concerns and we look forward to welcoming you back for another exceptional stay in the future! Sincerely, Joe Red Roof Management RediResponse Specialist
Dear Exelby, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Eugene - Springfield. We sincerely appreciate your comments and are happy to hear you had a great experience with us. We&#… Show more
Reviewed: 14 May 2025 · Stayed in May 2025
Verified reviewNo commen
No commen
Dear Ruben, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Eugene - Springfield and I are saddened to see your 1/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof the next time your travel plans require lodging. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear Ruben, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Eugene - Springfield and I are saddened to see your 1/10 score following your stay. In the future, please consider adding … Show more
Reviewed: 12 May 2025 · Stayed in April 2025
Verified reviewThe place is very busy but the staff was great at helping me even going out of their way to. I will stay there again its comfortable and the managment is easygoing and helpful.
The only thing that was discouraging was at no fault of the management, staff or facilities maintennace the general population of eugene has diminished in quality of cleanliness and overall concern about their actions effecting others and they are really amune to litter especially thier own , the staff does its best to keep up on it and do a good job for the task at hand
Dear Rex, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Eugene - Springfield. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our great staff and comfortable location. You indicated that you were unsatisfied with the cleanliness. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next stay. Sincerely, Chirell Red Roof Management RediResponse Specialist
Dear Rex, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios by Red Roof Eugene - Springfield. It is very rewarding to read that you had a great encou… Show more
Reviewed: 7 May 2025 · Stayed in May 2025
Verified reviewExcellent customer service. Great AC.
The toilet tank lid was missing but not really a big deal to us.
Dear Saint, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Eugene - Springfield. We're pleased to hear that you were satisfied with our excellent customer service, clean towels and comfortable beds. We strive to provide guests with all the comforts of home, so I am happy to see that you're satisfied. My sincere apologies as well for the toilet tank that might be missing. I will share this feedback with staff right away to have that looked into and addressed. Thank you for choosing HomeTowne Studios Eugene - Springfield. We hope we have the opportunity to see you again in the future. Sincerely, Ann Red Roof Management RediResponse Specialist
Dear Saint, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HomeTowne Studios Eugene - Springfield. We're pleased to hear that you were satisfied with our excel… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewThe room was so thick with the smell of cigarettes that we had to run the AC continuously otherwise we felt nauseated and sick. Even though the property boasts non smoking signs everywhere. After leaving all of luggage and my hair all wreak of cigarettes. The floors were dirty and there was sticky gunk all over the phone. There was what looks like a drug overdose on our first night there. The booking said there was a pool and hot tub but there were neither of these.
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewThis is a great place to stay if your visiting the area, the staff is always helpful, the management is the best, and the maintenance team is always doing their best daily to keep things running. I do recommend Red Roof in Springfield, and I think you will as well.
Thank you for your response! We hope to see you again next time you are in the area.
Reviewed: 12 April 2025 · Stayed in March 2025
Verified review