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Reviews of Extended Stay America Suites - Chicago - Elmhurst - O'Hare 2 stars

550 West Grand Avenue, Elmhurst, IL 60126, United States

#4 of 4 hotels in Elmhurst

Guests' Choice

Review score

Based on 144 hotel reviews

6.3

Score breakdown

  • Cleanliness

    6.5

  • Comfort

    6.5

  • Location

    7.6

  • Facilities

    6.4

  • Staff

    7.1

  • Value for money

    6.8

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 13 July 2025

    6.0
    Lots of pot smokers.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I would not call a granola bar breakfast. Worst breakfast ever.

    Stayed in July 2025

  • Reviewed: 13 February 2025

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    They serve no breakfast and location was ok

    Stayed in February 2025

  • Reviewed: 10 February 2025

    6.0
    Here to watch my daughter play college sports. Will not return.
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was not the cleanest. Poor amenities. Room completely outdated and run down.

    Stayed in February 2025

  • Reviewed: 4 October 2024

    7.0
    Efficient accommodation for a long stay
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Far from shops and resto, need to a vehicle to get to these, no walkways/footpath nearby

    Spacious well equipped room with bath

    Stayed in September 2024

  • Reviewed: 11 September 2024

    5.0
    Okay for a one night stay in a pinch, but wouldn’t stay longer than that.
    • Leisure trip
    • People with friends
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel did not look clean. There was hair in the bathtub.

    It was easy to check in.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    6.0
    Ok place to rest your head at night
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    No crib or pack n play for our 2 year old. Top of fridge was dirty. Fan in bathroom didn't work. No toaster or coffee maker available and we could only get 1 bowl and 1 fork for 4 people. We were having a lot of trouble with our key working in the room door but worked fine on the outside door.

    We liked that their was a kitchenette and good parking. We didn't have chairs in our room for the table but the staff got us a couple quickly.

    Stayed in August 2024

  • Reviewed: 2 July 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Old uncomfortable beds

    Stayed in June 2024

  • Reviewed: 25 June 2024

    7.0
    Good location for my needs which was sleeping in a comfortable room in between shifts
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Small lobby, one receptionist, needs kitchen utensils ( plates, glasses, etc) , late check out options

    Close to my job, good location, clean room, quiet , nice kitchen

    Stayed in June 2024

  • Reviewed: 21 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were a bit run down

    Value for money

    Stayed in June 2024

  • Reviewed: 9 June 2024

    5.0
    Time to update
    • Leisure trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room (as I assume all of them) could definitely us an upgrade. There was no ice bucket to get ice nor any cups to drink out of. They shouldn't say anything about any kind of breakfast as there was anything to really chose from. For the price I'd at least have eggs toast and sausage. The bathroom was a little snug and the shower head didn't offer the greatest of pressure. Good stay just not for the price

    Finding the hotel was great. Check in was easy just as check out was. The wifi was excellent and the bed was comfortable. The pillows were a bit soft to my liking.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The property didn't have a gym or good breakfast options, aside from that it's a good place to spend the night.

    Location was okay, good value for the price. Internet connection was great, and staff were very friendly.

    Stayed in June 2024

  • Reviewed: 23 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Microwave barely worked the fridge was very dirty the outside floor was dusty a lot of dirty on it it could of been better

    N:a

    Stayed in April 2024

  • Reviewed: 2 April 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    During the night the room got very hot but the heat/air unit would not work. We did not call the desk because it was 1am and did not want to wake our 3 year old who was having surgery that morning. I booked the hotel understanding there would be a continental breakfast in the morning. When we got to the lobby there was coffee ( no sugar), some packets of instant oatmeal ( no bowls) and a few muffins. We were not very happy with the selection. There was not one as the desk.

    The check in process was easy but not very friendly. There was a man sleeping in the very small lobby.

    Stayed in April 2024

  • Reviewed: 25 March 2024

    7.0
    Worth the lower cost. Employees were excellent.
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Older room with very worn furniture and carpet. Microwave oven didn’t work. Smelled kinda old. No coffee in room (I missed that at booking.)

    Location is great. Employees were super kind and hospitable. Convenient parking lot.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The smell of people smoking marijuana on the 3rd floor that’s all we smelled and it was very annoying.

    Nice hotel! Very clean!

    Stayed in March 2024

  • Reviewed: 28 January 2024

    6.0
    Pleasant
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The Internet work

    Stayed in January 2024

  • Reviewed: 10 September 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean and roomy

    Breakfast was very poor, rest was quite good

    Stayed in September 2023

  • Reviewed: 26 July 2023

    6.0
    Not pleasant at all.
    • Couple
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Mattress on the bed was hard. Woke up with a back ache. Bathroom was small and not really clean. Hair in the bathtub and sticky floor in the kitchenette.

    Good location

    Stayed in July 2023

  • Reviewed: 26 June 2023

    5.0
    OK’ish for a stay close to the airport.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The carpet floor in the gangway was terribly dirty and smelly. Needs to be replaced urgently. Disgusting. Wifi password was not working though it was my last name. I am pretty sure how to write my last name.

    Location is close to the airport. Room was reasonable.

    Stayed in June 2023

  • Reviewed: 10 October 2022

    5.0
    not bad but won’t stay again
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    breakfast was trash, bed was very uncomfortable, floors weren’t carpet??? & was dirty

    good location

    Stayed in October 2022

  • Reviewed: 13 July 2025

    4.0
    Extended Stay Disappoinment
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I reserved a queen suite and when I arrived was told they didnt have any more queen suites and that I was upgraded to two queen beds. The beds in the room were NOT Queens but full beds. The ceiling over the shower is falling apart. Did NOT want to risk taking a shower in that. When I came in through the door my shoes were sticking to the ground. When was the last time they mopped.

    I liked the location close to various restaurants.

    Stayed in July 2025

  • Reviewed: 11 July 2025

    8.0
    Peaceful and great staff.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pots, pans, and cups are only available upon request. Shampoo and conditioner are also up on request.

    The Front Desk employee, Rawl, is very polite and accommodating. Rooms are clean and halls are quiet.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    1.0
    Do not enter u can pay the same price for a better one down the street literally what I did
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The rooms hallways and lobby area smelled like mold and outside like the never cleaned or fixed anything beds are not queens they are full size beds but wanna say there queens there a rip off they should be closed down or chrage 45 dollars a night I don’t know how the are 6.3 stars they should atleast be a 2 star horrible dirty and broken

    The staff was super nice and understanding that the owner don’t care if the place

    Stayed in June 2025

  • Reviewed: 24 June 2025

    2.0
    Comfort doesn't make up for lack of cleanliness
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    My room had not been cleaned properly. There were shaving hairs from the previous guest on and around the bathroom sink. I also killed a cockroach near the bed.

    Bed was comfortable and room was spacious.

    Stayed in June 2025

Showing 1 – 25

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