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  5. Reviews of Extended Stay America Suites - Sacramento - South Natomas

Reviews of Extended Stay America Suites - Sacramento - South Natomas 2 stars

2810 Gateway Oaks Drive, Sacramento, CA 95833, United States

#84 of 86 hotels in Sacramento

Guests' Choice

Review score

Based on 386 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.6

  • Comfort

    5.6

  • Location

    6.8

  • Facilities

    5.4

  • Staff

    6.6

  • Value for money

    5.8

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 1 September 2025

    4.0
    Got me through the night but that’s it
    • Leisure trip
    • People with friends
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Toilet didn’t flush. Tub didn’t drain. Old and not clean. Boogers on walls, hair all over the floor.

    Decent neighborhood

    Stayed in August 2025

  • Reviewed: 1 June 2025

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They double booked so they didn’t have any available room for my family, it was okay if only they told us before we drove and got there.

    Stayed in June 2025

  • Reviewed: 31 May 2025

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    You could definitely tell the shower wasn't clean( it had hair at the bottom of the tub). The dresser front of the door under the TV was off and sitting to the side. The bed seem to have a dent on one side due to wear & the toilet wasn't as clean as it usually is when I stay there

    The location was good, the people who work there seem to be nice

    Stayed in May 2025

  • Reviewed: 26 May 2025

    5.0
    Make sure air conditioner works
    • Business trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning that works

    Location

    Stayed in May 2025

  • Reviewed: 21 May 2025

    4.0
    Not Good
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    What a pig stye. Filthy with garbage cans outside overflowing. Cigarette butts covering every square inch of the property and empty coffee cups and soda cups laying everywhere. A lazy groundskeeper or not at all. The room had cigarette burns all over the vanity and when I arrived at 9pm, my door, to my room, was open. I almost did NOT walk in because I am a solo traveler. That was very disconcerting. Oh, ground floor, outdoors door, so anyone could have been in the room.

    The room was clean and the bed was comfortable.

    Stayed in May 2025

  • Reviewed: 11 May 2025

    6.0
    Adequate
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Checking out

    Check in attendance was helpful

    Stayed in May 2025

  • Reviewed: 8 May 2025

    6.0
    Good get away
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not much

    It was convenient

    Stayed in April 2025

  • Reviewed: 18 April 2025

    4.0
    Horrible
    • Solo traveller
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    That I had temporary plates on my car and they threatened to tow my car after I’ve paid for a night and giving me a parking pass. I’m Currently in between places so I don’t need that hassle to stay a hotel especially that I am a paying customer and the staff was rude and couldn’t even make an exception or anything I had to park my car way down the street then walk to the hotel so that I didn’t end up without a car

    The location

    Stayed in March 2025

  • Reviewed: 28 November 2024

    6.0
    Where's my deposit
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The deposit still isn't returned and I left your place you don't let me stay free so why you holding my money for free

    Quiet and nice

    Stayed in November 2024

  • Reviewed: 15 October 2024

    5.0
    I just needed a place to lay my head.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It really needs repairs. I didn’t like being woke up by housekeeping 3 hours before check out.

    I liked the location. I felt safe.

    Stayed in October 2024

  • Reviewed: 30 September 2024

    5.0
    More than likely will never stay here again even for a cheaper option it’s not worth being worried about bringing home a
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn’t realize it until after I had been in the room a few hours there was a dead cockroach by the door under the AC unit. I left the room for a little bit to go grab something to eat and when I came back, I seen at least two cockroaches running from the nightstand behind the bed at that point, I grabbed all my belongings made sure there was no cockroach in my bag and slept in my car there were also no chairs or a place to sit besides sitting on the bed

    Location

    Stayed in September 2024

  • Reviewed: 10 September 2024

    5.0
    Booking took 105 bucks on a glitch with their app
    • Leisure trip
    • People with friends
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The fact you guys allowed me to schedule a room for the 7th when it was the 8th... n now I am out 105...

    Stayed in September 2024

  • Reviewed: 3 September 2024

    4.0
    I was VERY disappointed and dissatisfied. The room was not up to basic standard and it was too late for me to book anoth
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was trash under the stairs case. There were people hanging out being loud. Too much traffic coming in and out of the property. My room was not cleaned up to basic standards. The room spelled of smoke. The sheets and pillow case was stained , there was used soap in the tub upon our arrival. It’s difficult to get in touch with the front desk at times.

    I did not like the property. From the outside it looks okay but my room was DIRTY. The sheets had red stains that were covered by the pillows. The back of the pillow cases had red stains. We did not have a trash can in our room. The bathroom soap was not changed, it still had a open soap in the tub. The room spelled of old smoke. I was VERY DISAPPOINTED.

    Stayed in August 2024

  • Reviewed: 2 September 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Property is in slow process of upgrading. Kitchen and bathroom in decent condition but old.

    Easily accessible Location in leafy, quiet business park. Comfortable bed. Microwave and frig. Updated exterior

    Stayed in September 2024

  • Reviewed: 25 August 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No coffee maker in room

    None

    Stayed in August 2024

  • Reviewed: 21 August 2024

    5.0
    Very stupid of me to skimp on cost and choose this property.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    No elevator. Only rooms left were on second floor(had been traveling for 3 weeks, had heavy bag/suitcase !). Stairs were very dirty, no signs of sweeping/clean-up. I realize the property is spread out over 3 buildings, but please hire someone to keep the premises decently clean. The unit had a working fridge/freezer, it was on and cold. It had ice trays in the freezer, but they were empty with no ice cubes(arrived in mid-eighties temperatures, needed cold hydration !!!). Please have housekeeping take 45 seconds to fill ice trays so arrivals can have something cold to drink. There wasn't ONE single thing in the unit to drink out of, no cups, NOTHING !!! You had to ask for cups, dishes, etc to be delivered to your unit to be able to drink/eat anything. If this property is going to be a long-term rental facility for working folks(as it appeared), please advertise yourself as such. Would I stay there again, not a chance. I will just pony up and spend the extra 30-40 $'s for a motel.

    Good location for quick drive to SMF(Sacramento Airport).

    Stayed in August 2024

  • Reviewed: 29 July 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    I had flea bites on couple areas of my body when I woke up the next morning. Other wise, everything was good ,I have no complaint, the room was big enough, laundry was clean so far, restroom, toilet were clean.

    Stayed in July 2024

  • Reviewed: 28 July 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Some of the rooms was in horrible condition carpet disgusting needs to be removed asap but the staff got me right and gave me a upgraded king room

    Stayed in July 2024

  • Reviewed: 22 July 2024

    4.0
    I came for peace and quiet and I did not get that
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The mattress was very firm and made it a challenge to sleep comfortably. There were tenants who caused a lot of commotion. They were loud throughout the day and we’ll into the night, til 3-4am most nights. I would not stay at this location again. I booked this hotel room to get some peace and quiet so it was frustrating that I wasn’t able to have that during my stay.

    The check in and check out process was pretty quick and the staff were friendly. My room was spacious and the bedding was clean.

    Stayed in July 2024

  • Reviewed: 15 July 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    I didn't like that they couldn't supplye with the things the said they have on hand Pots,pans. A changeachine to do laundry the microwave in our room was missing. I brought alit of food but a lot went to waste because didn't have the things I needed to prepare meals. S little disappointed in the customer service I received.

    The laundry facilities.

    Stayed in July 2024

  • Reviewed: 11 June 2024

    6.0
    No frills, close to airport
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    had to ask for shampoo - not provided in room.

    close to airport. Room was basic. for the monies

    Stayed in June 2024

  • Reviewed: 4 June 2024

    4.0
    Deposit not given back yet and no answer as to why
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Didn’t receive my deposit back yet

    Quiet location

    Stayed in May 2024

  • Reviewed: 14 May 2024

    6.0
    Pleasant
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A bit off the beaten path, and the breakfast wasnt anything more than a muffin and coffee

    Comfortable Bed

    Stayed in May 2024

  • Reviewed: 25 April 2024

    5.0
    Location is quiet, peaceful it’s close to the freeway, but not too close to where you can hear all the noise just need u
    • Business trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The outdated furniture, the cleanliness of the property!

    It’s conveniently located near almost everything that you need to get to here in Sacramento!

    Stayed in April 2024

Showing 1 – 25

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