Opiniones del Extended Stay America Suites - Chicago - Schaumburg - Convention Center 2 estrellas

Dear Adrian, thank you for sharing your thoughts. We're glad you appreciated the location and comfort, but we're very sorry to hear about the pest concerns. Your comments will be shared with our team so we can address this issue promptly and ensure a more pleasant experience going forward. Sincerely, Hotel Management

Dear Adrian, thank you for sharing your thoughts. We're glad you appreciated the location and comfort, but we're very sorry to hear about the pest concerns. Your comments will be shared with our team so we can address this issue pro… Mostrar más

Dear Angel, thank you for sharing your concerns with us. We sincerely apologize for the cleanliness issues you experienced and for the breakfast not meeting your expectations. Please know that we take guest feedback seriously and are committed to improving our housekeeping standards. We appreciate your input and hope to provide you with a much better experience during your next visit. Sincerely, Hotel Management.

Dear Angel, thank you for sharing your concerns with us. We sincerely apologize for the cleanliness issues you experienced and for the breakfast not meeting your expectations. Please know that we take guest feedback seriously and are commit… Mostrar más

Dear Omar, We apologize for your experience. It is disappointing to learn that our service did not meet your expectations and that there were issues with the deposit return. Refunds are typically processed within 3 to 14 business days after check-out, and we appreciate your patience during this time. Your feedback is essential, and we will address these concerns to ensure better service in the future. Thank you for bringing this to our attention. Sincerely, Hotel Management

Dear Omar, We apologize for your experience. It is disappointing to learn that our service did not meet your expectations and that there were issues with the deposit return. Refunds are typically processed within 3 to 14 business days after… Mostrar más

Dear Yetty, Thank you for sharing your recent experience with us. We're glad you enjoyed our location and the convenience of having a kitchen in your room. However, we apologize for the sofa's cleanliness issue and promptly addressed it with our housekeeping team. Regarding breakfast, we apologize if it didn't meet your expectations, and we will enhance our offerings to ensure they align better with our guests' preferences. Regarding kitchenware, we are sorry for any inconvenience caused. Your feedback is valuable, and we are committed to improving. We hope to provide you with a better stay in the future. Sincerely, Hotel Management 

Dear Yetty, Thank you for sharing your recent experience with us. We're glad you enjoyed our location and the convenience of having a kitchen in your room. However, we apologize for the sofa's cleanliness issue and promptly addresse… Mostrar más

Dear Oscar, Thank you for being our guest, and we appreciate your positive feedback about our convenient location. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We value your business and hope to welcome you back soon. Sincerely, Hotel Management

Dear Oscar, Thank you for being our guest, and we appreciate your positive feedback about our convenient location. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us… Mostrar más

Dear duran, Please accept our apologies for not meeting your expectations during your visit. We apologize you were unaware of our deposit policy and for wrongfully charging you, and we would love to resolve this issue for you. Please reach out to us at the hotel so we can review your charges and assist you further. We hope to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management

Dear duran, Please accept our apologies for not meeting your expectations during your visit. We apologize you were unaware of our deposit policy and for wrongfully charging you, and we would love to resolve this issue for you. Please reach … Mostrar más

Dear Guest, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management

Dear Guest, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards… Mostrar más

Dear Nayeli, we are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another chance to welcome you back. Sincerely, Hotel Management

Dear Nayeli, we are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. Please be assured that we will take appropriate measures with our team members and train them to handle s… Mostrar más