Reviews of Executive Inn 2 stars
2203 East King Avenue, Kingsville, TX 78363, United States
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Reviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReserved queen bed, got double beds.
Dear Howard, Thank you for your feedback, and I sincerely apologize that you did not receive the queen bed you reserved. We understand how important it is to get the room type you expected, and I’m sorry for the inconvenience this caused. We will review our reservation and room assignment process to help prevent this from happening in the future. Your satisfaction is important to us, and we appreciate you bringing this to our attention. Sincerely, ES – Guest Relations Manager
Dear Howard, Thank you for your feedback, and I sincerely apologize that you did not receive the queen bed you reserved. We understand how important it is to get the room type you expected, and I’m sorry for the inconvenience this caused. … Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewThe guy that checked me in was very nice and helpful. The remote for the TV in my room didn't work and he promptly helped me get one that did work. Nice room. Great price. Will definitely stay here again!
Nothing. It was great!
Dear Kevin, Thank you so much for your kind words! We're thrilled to hear that our team was helpful and that you enjoyed your stay, the room, and the value. We look forward to welcoming you back soon! Sincerely, ES – Guest Relations Manager
Dear Kevin, Thank you so much for your kind words! We're thrilled to hear that our team was helpful and that you enjoyed your stay, the room, and the value. We look forward to welcoming you back soon! Sincerely, ES – Guest Relations … Show more
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewAll the necessities available
Dust
Dear Siti, Thank you for your feedback! We're glad to hear you had a pleasant stay and found the room comfortable and well-equipped. We apologize for the dust and will make sure our housekeeping team pays closer attention to detail. We appreciate you choosing to stay with us and hope to welcome you back again! Sincerely, ES – Guest Relations Manager
Dear Siti, Thank you for your feedback! We're glad to hear you had a pleasant stay and found the room comfortable and well-equipped. We apologize for the dust and will make sure our housekeeping team pays closer attention to detail. We… Show more
Reviewed: 17 January 2025 · Stayed in December 2024
Verified reviewNothing
They didn’t change the sheets, there was hair in the bed, I had to require for clean sheets and I made the bed myself. The room was super dirty, the floor was super dirty and they didn’t clean the bathroom, the bath tub had hair and it was black dirty. I think they just made the bed with the dirty sheets and was it.
Dear Eva, We deeply regret the unacceptable condition of your room and the inconvenience it caused. Cleanliness is a top priority, and it’s clear we fell short of our standards during your stay. Please know we are addressing this with our housekeeping team to ensure such oversights do not happen again. Thank you for bringing this to our attention, and we sincerely apologize for your experience. Sincerely, ES – Guest Relations Manager
Dear Eva, We deeply regret the unacceptable condition of your room and the inconvenience it caused. Cleanliness is a top priority, and it’s clear we fell short of our standards during your stay. Please know we are addressing this with our… Show more
Reviewed: 10 January 2025 · Stayed in December 2024
Verified reviewGreat customer service. Always had clean linen
Maintenance and housekeeping provided great customer service. Also the manager in front was very nice and very helpful and friendly
Dear Rana, Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our customer service, clean linens, and friendly staff, including maintenance, housekeeping, and management. It's wonderful to know you'd consider staying with us again. We look forward to welcoming you back whenever you need a place to stay! Sincerely, ES – Guest Relations Manage
Dear Rana, Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our customer service, clean linens, and friendly staff, including maintenance, housekeeping, and management. It's wonderf… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewReviewed: 17 December 2024 · Stayed in December 2024
Verified reviewThere was only half of a roll of toilet paper..and only 2 towels.
Dear Imelda, Thank you for your feedback. I’m glad to hear your stay was good overall, but I apologize for the inconvenience regarding the limited toilet paper and towels. This is not the standard we aim to provide, and I will address this with our housekeeping team to ensure it doesn’t happen again. We appreciate your input and hope to welcome you back for an improved experience. Sincerely, ES – Guest Relations Manager
Dear Imelda, Thank you for your feedback. I’m glad to hear your stay was good overall, but I apologize for the inconvenience regarding the limited toilet paper and towels. This is not the standard we aim to provide, and I will address thi… Show more
Reviewed: 12 December 2024 · Stayed in November 2024
Verified reviewReviewed: 12 December 2024 · Stayed in November 2024
Verified reviewReviewed: 12 December 2024 · Stayed in December 2024
Verified reviewReviewed: 9 December 2024 · Stayed in December 2024
Verified reviewNo nessasities
Dear Jose, Thank you for your feedback. I’m sorry to hear that you felt the room lacked necessary amenities. Your comfort and satisfaction are important to us, and I’d like to understand better what you found missing so we can address it and improve for future stays. Please don’t hesitate to contact us directly to share more details. We value your input and hope to make things right. Sincerely, ES – Guest Relations Manager
Dear Jose, Thank you for your feedback. I’m sorry to hear that you felt the room lacked necessary amenities. Your comfort and satisfaction are important to us, and I’d like to understand better what you found missing so we can address it a… Show more
Reviewed: 15 October 2024 · Stayed in October 2024
Verified reviewReviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 1 July 2024 · Stayed in June 2024
Verified reviewReviewed: 20 June 2024 · Stayed in June 2024
Verified reviewStaff nice, good Internet and TV. Clean except for smell.
No coffee or breakfast. Room smelled moldy and chairs were disgusting. Pillows hard. Toilet unsafe, not properly attached to floor. Could be updated.
Dear Jo, Thank you for your feedback. We apologize for the issues you encountered during your stay. We appreciate your compliments on our staff and amenities like Internet and TV. We take cleanliness seriously and will address the odor and chair condition immediately. Your comments about the room's maintenance and amenities will be reviewed to ensure we provide a more comfortable experience for all guests. We hope to welcome you back in the future with improvements made. Truly yours, ES – Guest Relations Manager
Dear Jo, Thank you for your feedback. We apologize for the issues you encountered during your stay. We appreciate your compliments on our staff and amenities like Internet and TV. We take cleanliness seriously and will address the odor and… Show more
Reviewed: 23 April 2024 · Stayed in March 2024
Verified reviewVery basic stay but safe and clean.
Dear Susanna, We appreciate the time you took to leave us a review on your stay in our property. We're glad to hear that you found your stay safe and clean. Providing a comfortable and secure environment for our guests is always our top priority. If there's anything specific you think we could improve upon to enhance your experience in the future, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back again soon! Sincerely, ES – Guest Relations Manager
Dear Susanna, We appreciate the time you took to leave us a review on your stay in our property. We're glad to hear that you found your stay safe and clean. Providing a comfortable and secure environment for our guests is always our t… Show more
Reviewed: 25 March 2024 · Stayed in March 2024
Verified reviewReviewed: 25 March 2024 · Stayed in March 2024
Verified reviewReviewed: 25 March 2024 · Stayed in March 2024
Verified reviewReviewed: 25 March 2024 · Stayed in March 2024
Verified reviewReviewed: 25 March 2024 · Stayed in March 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewThe location was perfect for my needs.
The shòwer rod was coming off the wall. There was no place to hang my clothes, not even a hook. The pillows were real thin, I used three to achieve a comfort level.
Hello Wally, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention. Sincerely, MP - Guest Relation Manager
Hello Wally, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers… Show more