Reviews of Extended Stay America Suites - Rochester - Greece 2 stars
600 Center Place Drive, Greece, NY 14615, United States
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Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGreat location to places to eat, close to beach and fast route around the city.
Old building, only one access for entry.
Dear Joe, Thank you for sharing your experience with us. We're delighted to know the setting and in-room features added to your comfort and convenience. We strive to offer a welcoming environment where guests can relax and enjoy easy access to nearby attractions. We appreciate your observations and hope to have the opportunity to welcome you again for another pleasant and well-situated stay. Sincerely, Hotel Management
Dear Joe, Thank you for sharing your experience with us. We're delighted to know the setting and in-room features added to your comfort and convenience. We strive to offer a welcoming environment where guests can relax and enjoy easy ac… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewThe staff was amazing, went above and beyond
Rugs in room outdated with built in dirt, need replacing
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewThe size of the rooms
The condition of the hotel, the door was broken. Had to slam the door close it. He had 2 rooms. For the price we should have a real breakfast.
Dear Dionne, We are pleased to know that you appreciated the size of the rooms. However, we sincerely apologize for the inconvenience you experienced with the room door and the overall condition of the property. Your comments regarding the door maintenance and breakfast offering have been noted and shared with our team for immediate review and improvement. We understand your expectations regarding value and amenities, and we are actively working on enhancements to meet our guests’ needs more effectively. We appreciate your honesty and hope to have the opportunity to better serve you in the future. Sincerely, Hotel Management
Dear Dionne, We are pleased to know that you appreciated the size of the rooms. However, we sincerely apologize for the inconvenience you experienced with the room door and the overall condition of the property. Your comments regarding the … Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 May 2025 · Stayed in May 2025
Verified reviewEasy to get to
Smell of marijuana outside some rooms. The kitchen did not have anything in it without requesting a dish package for even cups. Bathroom had intense water damage
Dear McCurdy, We apologize for any inconvenience caused by odors outside and the condition of the bathroom. Your comments have been shared with our maintenance team for immediate attention. As part of our extended stay model, kitchenware is available upon request at the front desk to ensure cleanliness. We appreciate your input as we strive to improve and hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Dear McCurdy, We apologize for any inconvenience caused by odors outside and the condition of the bathroom. Your comments have been shared with our maintenance team for immediate attention. As part of our extended stay model, kitchenware is… Show more
Reviewed: 20 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewRoom was immaculate. Not fancy but I didn’t need fancy. I needed clean
I didn’t need it but one of the stove burners didn’t work and I alerted the front desk. A work order was filled out immediately Unsure how quickly the issue was resolved.
Dear Renee, Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We are glad to know you found everything neat and well-maintained. We hope you will visit again the next time you are in the area. Sincerely, Hotel Management
Dear Renee, Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you noticing our efforts. We are glad to kno… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewFront desk lady was very helpfull
They charged be more than what i reserved the room for.
Dear Umair, We sincerely apologize for the billing discrepancy and any confusion caused by our reservation system. Your comments are important and have been shared with our team to improve the accuracy of our software and communication. We are reviewing your billing issue with our front desk team to ensure clearer communication moving forward. We appreciate you bringing this to our attention and hope to welcome you back for a more seamless experience. Sincerely, Hotel Management
Dear Umair, We sincerely apologize for the billing discrepancy and any confusion caused by our reservation system. Your comments are important and have been shared with our team to improve the accuracy of our software and communication. We … Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 8 March 2025 · Stayed in February 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 17 January 2025 · Stayed in January 2025
Verified review