Reviews of Quality Inn Gillette I-90 East 3 stars

Price

Smell of moisture in room.

Good fit for shorter couples

Bed is too small my feet hang of the bed trying to sleep and noisy aircon and microwave door thats broken and does not function

The front desk clerk was exceptionally helpful.

The fact I was only able to only stay 1 night.

Bob was friendly and helpful and apologized for no elevator. Called his boss about double charge for security deposi. Worked hard to put on nice breakfast

I was charged $50 twice for a security deposit because I booked through a 3rd party and the deposit hasn't been returned yet. The dryer didn't dry our clothes after $4. We ended up going to the laundromat next door and it dried in one cycle. No elevator, we were on the 3rd floor. Older building.

It was a dump. I left the room in better condition than I found it, yet they kept my deposit with no explanation, leaving me to dispute it with my credit card company,

Convenieny to I-90

The facility itself is totally fine for overnight stay, room and breakfast was fine, especially for the price. But I will never stay there again because of terrible employees and how they treated my family.

I feel like they are running some kind of extortion scheme there. I was accused of lying (!) that I paid for my room on booking.com the night before check-in. I use this website longer than I can remember and NEVER encountered anything like that. All transactions are undeniable and have receipt and confirmation numbers from booking. Employee insisted that he does not see the payment because it's a third party reservation. his attitude was the worst, he was not going to allow me to get the room I fully paid for almost 24 hours ago! I threatened to call the police intending to show them all confirmations and receipts from booking.com and my bank. My disabled 6yo child was having a tantrum on the floor over not having a room for no reason, she travels with me all the time and knows that it's NEVER happened before. but nobody cared. He said that it's my problem that they don't see the payment and I should call booking RIGHT now, from the lobby. He spoke on the phone with a manager but I did not understand anything because he spoke in his native language. other guests were passing lobby and I felt very embarrassed. looks like it's a planned attempt to double dip counting on the fact that guest is tired and will just pay again on a spot. Eventually he gave me the keys but never apologized. I am expecting my $50 safety deposit to be fully returned to me. TV had a crack on its screen but it was not important since channels were still displaying and watching TV was not a priority. Ants were running behind the chest of drawers - I notice only because my daughter threw the iPad there and I had to get it.

The rooms were spacious and the place was clean

You could hear the maids out at 9am knocking on doors in the hall. I worked knights so I didn't like getting woke up

Convenient

This hotel was good.

I will never use booking.com again,v as they took money for a motel but never have a room. Still waiting 5 said later for my money.

All was great. Check in was fast, nice Wifi, Air Con, cable channels, tea & coffee plus the bed was very comfy. I had a nice stay

Nice staff

No elevator

Breakfast was excellent with scrambl.ed eggs, sausage, muffins etc. everything was excellent. When we left it was easy to get out and on our way to the east

Nothing, everything was great!

The hotel was clean and the rooms had good amenities. It was easy to navigate to in the car and easy to park.

The first room we were allocated had not been cleaned. We were given another room and it was damp smelling. At breakfast the man on the desk watched everyone very carefully. It felt quite unnerving to be watched while eating breakfast. They also take $50 upfront and it takes 3-5 working days to be paid back onto your card. That’s the first time we have had that in the hotels we have stayed in.