Reviews of Extended Stay America Suites - Seattle - Bothell - West 2 stars
923 228th Street SE, Bothell, WA 98021, United States
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe staff member Benjamin was the nicest, most helpful hotel employee we have ever met. The room was nice and we liked that it had a kitchen.
Dear Jordyn, We are thrilled to hear that Benjamin made such a positive impression and helped make your visit truly memorable. It is wonderful to know you enjoyed the comfort of your accommodations and the convenience of the in-room kitchen. Feedback like yours inspires our team to keep delivering great service every day. Thank you for choosing Extended Stay America—we look forward to welcoming you back for another enjoyable stay soon! Sincerely, Hotel Management
Dear Jordyn, We are thrilled to hear that Benjamin made such a positive impression and helped make your visit truly memorable. It is wonderful to know you enjoyed the comfort of your accommodations and the convenience of the in-room kitche… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewHorrible. Very scary people walking in the hallways. The bed was sandy. I would not recommend. I’m a leisure and travel writer and have given a very bad review.
People walking around were seedy. I left and never slept there.
Dear Guest, Thank you for sharing your feedback with us. We are very sorry to hear that your visit left you feeling uncomfortable, and we regret that the cleanliness and atmosphere did not reflect the standards we aim to uphold. We understand how important it is to feel secure and at ease during a stay, and we’re disappointed we fell short in this regard. While there are limitations at times, we remain committed to improving both the environment and the overall guest experience. Your comments are important as we continue the efforts to improve. We would be grateful for the chance to welcome you back and provide a stay that feels far more comfortable and reassuring. Sincerely, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We are very sorry to hear that your visit left you feeling uncomfortable, and we regret that the cleanliness and atmosphere did not reflect the standards we aim to uphold. We understa… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewabsolutely nothing
this place was disgusting and filthy. we checked in and called downstairs to adv we were going to leave and needed a refund, after several calls from the check in person to his manager, he advised I would be contacted the next day to get a refund from the manager. Would never stay (or attempt to stay) here or anywhere by this hotel group ever again
Dear Ashlie, We are truly sorry your experience fell far short of expectations, and we deeply regret the frustration caused by the room condition and the delay in addressing your concerns. We understand how upsetting this must have been, and we apologize for the inconvenience. While there are certain operational limitations in immediate resolution, please know your feedback has been shared with our team to improve cleanliness and service standards. We are committed to providing a welcoming, comfortable stay for all guests, and we hope you might consider giving us another chance in the future to show the high standard of service we strive to provide. Sincerely, Hotel Management
Dear Ashlie, We are truly sorry your experience fell far short of expectations, and we deeply regret the frustration caused by the room condition and the delay in addressing your concerns. We understand how upsetting this must have been, a… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThere was a large puddle on the floor from the leaky AC unit. Had to clean up with most my towels. Took shower the next morning, no hot water..Took cold shower was pissed off!
Dear Stroh, Thank you for taking the time to share your experience and for recognizing the value you found in your stay. We regret that certain maintenance concerns affected your comfort and convenience, and we apologize for the inconvenience caused. Your comments are important to us and will be shared with our team to help guide service improvements. We are committed to providing guests with a reliable and pleasant environment, and we hope to have the opportunity to welcome you again, aiming to deliver a more seamless and enjoyable visit in the future. Sincerely, Hotel Management
Dear Stroh, Thank you for taking the time to share your experience and for recognizing the value you found in your stay. We regret that certain maintenance concerns affected your comfort and convenience, and we apologize for the inconvenien… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewComfortable beds, kind staff.
It was with breakfast, but the breakfast was poor (one type of granola bar, 2 muffins to choose from and tea/coffee)
Dear Erika, We are grateful for your kind words regarding our team and the comfort of your accommodations. It is encouraging to know these aspects contributed positively to your visit. We regret that certain elements of your morning dining experience did not meet expectations and apologize for any disappointment this caused. Your feedback is invaluable in guiding our efforts to enhance guest satisfaction. We remain committed to providing a welcoming and enjoyable environment and would be pleased to have the opportunity to host you again, to deliver an even more fulfilling stay. Sincerely, Hotel Management
Dear Erika, We are grateful for your kind words regarding our team and the comfort of your accommodations. It is encouraging to know these aspects contributed positively to your visit. We regret that certain elements of your morning dining … Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewNothing. Unfortunately I am able to add only 4 pictures as a proofs!
We’ve been on the road for five days, staying in different hotels every night, and this one was hands down the worst. The room was filthy. Dust was everywhere – on the lamps, on the furniture, on the table and shelves. The floor clearly hadn’t been mopped — just swept lazily, pushing the dirt and hair into the corners. Under the beds we found clumps of hair and dust bunnies. Absolutely disgusting. The furniture was ancient and falling apart, and the chairs were so dirty we didn’t even want to sit on them. We booked for 5 people and were given a rollaway bed, but the mattress was horrifying. Springs poking out, flat as a pancake — it looked like it had been used for decades. The only saving grace was the front desk guy – he was polite and tried to help. But even excellent customer service can’t make up for a room that feels like it hasn’t been properly cleaned or renovated in years. If cleanliness and comfort matter to you – skip this place.
Dear Indira, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you deserve! Sincerely, Hotel Management
Dear Indira, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please acce… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewEasy location right off the freeway. We stayed here after attending a concert in Seattle and this hotel was 3x cheaper than the hotels located in the city. A great hotel to stay in when you need to be near Seattle, but don’t want to be in the city.
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewBenji was very friendly and gave us tips and recommendations of places around the area it was our first time staying in an extended stay America it was a great experience. Will definitely come back here.
None
Dear Anai, Thank you for your wonderful feedback! We're thrilled to hear that your first experience at Extended Stay America was a great one. It's fantastic to know that Benji made such a positive impression by being friendly and offering helpful tips and local recommendations he truly embodies the service we strive to provide. We’re delighted that you enjoyed your stay and found everything to your satisfaction. Your kind words motivate our team to continue delivering memorable experiences. We’re so glad you plan to return and look forward to welcoming you back with the same warm hospitality on your next visit. Sincerely, Hotel Management
Dear Anai, Thank you for your wonderful feedback! We're thrilled to hear that your first experience at Extended Stay America was a great one. It's fantastic to know that Benji made such a positive impression by being friendly and of… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewTo say breakfast is included is a joke. They provided a coffee bar and a handful of tiny muffins.
All dishes including cups were only available if checked out. Dirty underwear were found in the pocket of the bed!!
Dear Cooney, We sincerely apologize for the disappointing aspects of your stay, particularly the cleanliness issue and the confusion regarding our breakfast and dishware policies. Finding personal items left behind is unacceptable, and we are addressing this urgently with our housekeeping team to reinforce proper inspection procedures. We also regret that our breakfast fell short of expectations and are reviewing how it's presented to guests. Your feedback is important and helps guide necessary improvements. We truly value your input and hope to welcome you back under much better circumstances. Sincerely, Hotel Management
Dear Cooney, We sincerely apologize for the disappointing aspects of your stay, particularly the cleanliness issue and the confusion regarding our breakfast and dishware policies. Finding personal items left behind is unacceptable, and we a… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewThe room was dirty and very small
The room was durty
Dear Guest, We sincerely apologize that your experience did not meet expectations and that the cleanliness and size of the room were not satisfactory. A clean, comfortable environment is our top priority, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping team to ensure these concerns are addressed promptly. We understand your disappointment and truly appreciate you bringing this to our attention. It is our hope that you’ll give us another chance in the future. Thank you again, and we sincerely welcome you back. Sincerely, Hotel Management
Dear Guest, We sincerely apologize that your experience did not meet expectations and that the cleanliness and size of the room were not satisfactory. A clean, comfortable environment is our top priority, and we regret that we fell short du… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was very basic but that's OK. We prefer you keeps the rates down rather than try to be a resturant.
I would have been nice to have key-card access to side doors. The door next to our room was exit-only and our car was parked right outside but we had to make a long journey around to the main entrance which was difficult since my wife has a bad hip.
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 May 2025 · Stayed in April 2025
Verified reviewQuiet during the night hours.
They're in the middle of a full on renovation, so it's not fair to rate this place because of that. In the future it would be good to see how it turns out. The rate hopefully reflected this.
Dear Olson, Thank you for taking the time to share your thoughtful feedback. We’re glad to hear you experienced a quiet and restful stay during the night hours. As you mentioned, we are currently undergoing renovations to improve our facilities and overall guest experience. We truly appreciate your understanding and patience during this transitional period. Our goal is to create a refreshed and more comfortable environment, and we hope the rate reflected the temporary conditions. We look forward to welcoming you back in the future to experience the improvements once completed. Sincerely, Hotel Management
Dear Olson, Thank you for taking the time to share your thoughtful feedback. We’re glad to hear you experienced a quiet and restful stay during the night hours. As you mentioned, we are currently undergoing renovations to improve our facili… Show more
Reviewed: 9 May 2025 · Stayed in April 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewIt was a step above M 6
Dear Michael, We would love to better understand your experience to ensure we’re meeting your expectations. If there are specific aspects of your stay you enjoyed—or areas where you feel we could improve—we’d be grateful if you could share more details. Guest feedback is incredibly valuable to us as we continue to enhance our services and facilities. Thank you again for staying with us—we look forward to learning more and hope to welcome you back in the future. Sincerely, Hotel Management
Dear Michael, We would love to better understand your experience to ensure we’re meeting your expectations. If there are specific aspects of your stay you enjoyed—or areas where you feel we could improve—we’d be grateful if you could share … Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThe staff was amazing. Great laundry facility and comfortable location close to food and shopping
Would have liked more areas outdoors to sit. A covered smoking area for guest would be nice since there is nowhere for them
Dear bullard, Thank you for your feedback. We’re thrilled to hear you had a great and comfortable stay, especially thanks to our amazing staff. We're also glad you enjoyed the laundry facilities and convenient location near shopping and dining. Your suggestions regarding outdoor seating and a designated covered smoking area are truly appreciated and will be reviewed as we continue improving our guest experience at Extended Stay America. Your comfort is important to us, and we hope to exceed your expectations next time. Sincerely, Hotel Management
Dear bullard, Thank you for your feedback. We’re thrilled to hear you had a great and comfortable stay, especially thanks to our amazing staff. We're also glad you enjoyed the laundry facilities and convenient location near shopping and… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewI like
Dear Michael, We truly appreciate you bringing the issue of closed captions to our attention. We sincerely apologize for the inconvenience this caused, especially considering your needs. Accessibility matters deeply to us, and we will work on ensuring that all TVs are properly set up with closed captioning options moving forward. On a positive note, we’re glad to hear you liked your stay. Your comfort and satisfaction are very important to us, and we look forward to welcoming you back. Sincerely, Hotel Management
Dear Michael, We truly appreciate you bringing the issue of closed captions to our attention. We sincerely apologize for the inconvenience this caused, especially considering your needs. Accessibility matters deeply to us, and we will work … Show more