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  5. Reviews of MainStay Suites Horsham - Philadelphia

Reviews of MainStay Suites Horsham - Philadelphia This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

245 Easton Rd, Building B, Horsham, PA 19044, United States

#3 of 8 hotels in Horsham

Guests' Choice

Review Score

Based on 90 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.9

  • Value for money

    8.2

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The man at the desk at check-in was super friendly and very helpful! All staff was friendly

    Stayed in August 2025

  • Reviewed: July 20, 2025

    8.0
    N/A
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Staff was very friendly & helpful….Hot breakfast was great, plenty of food to choose from….rooms were pretty decent size and seemed generally clean

    Stayed in July 2025

  • Reviewed: June 28, 2025

    8.0
    Comfort.
    • Leisure trip
    • Group
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    I didn’t like the non-working TV of the first room we got.

    I loved the yummy breakfast. 🍳

    Stayed in June 2025

  • Reviewed: June 17, 2025

    8.0
    Comfortable and pleasant staff, would stay again
    • Leisure trip
    • Couple
    • Efficiency King Suite -Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Our room smelt like moth balls, bathroom door would close…it was off track or something wrong with the hinges

    Close proximity to home, stores, eateries

    Stayed in June 2025

  • Reviewed: May 27, 2025

    7.0
    Mainstay
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The beds and pillows were hard. We checked in on Friday and left on Monday and no one came to take out the garbage or replace toilet paper. My 2 year old grandson found 3 large screws on the carpet

    The staff was very friendly. The breakfast was good.

    Stayed in May 2025

  • Reviewed: May 9, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Efficiency King Suite -Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    No one answers the phone

    Breakfast was basic. Coffee not to hood

    Stayed in May 2025

  • Reviewed: May 5, 2025

    7.0
    Good
    • Family with young children
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    What I didn't like is having my items ate through by mice.

    It was clean & quiet

    Stayed in May 2025

  • Reviewed: February 16, 2025

    9.0
    Nice and comfortable
    • Leisure trip
    • Couple
    • Efficiency King Suite -Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    In the morning, we heard dogs barking for hours. As we checked out, we realized it was a guest. When we walked past the dogs went crazy. I feel like if it's pet friendly, they should place them away from guests and possibly on the first floor only.

    Clean, comfortable space. For the most part quiet Definitely renovated. Quick check in and staff were helpful

    Stayed in February 2025

  • Reviewed: February 1, 2025

    8.0
    Comfortable
    • Business trip
    • Solo traveler
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    T.V channels are very limited.

    Excellent staff, especially exceptional night front desk staff, quickly solved major concerns at 2:30 am in the morning, very impressive.

    Stayed in January 2025

  • Reviewed: December 10, 2024

    8.0
    Great value room with kitchenette
    • Business trip
    • Solo traveler
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I really loved the design of the room and the kitchenette. It was really nice and well thought out. Breakfast was decent. I loved the waffle maker. I had a problem with my room door and maintenance repaired it promptly.

    Stayed in December 2024

  • Reviewed: November 19, 2024

    9.0
    Good Value and Clean
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Smelled kind of funny. Fruit at breakfast would be nice.

    Good price for amenities. Hot options at breakfast. Coffee was good. Clean and comfy. Friendly staff.

    Stayed in November 2024

  • Reviewed: October 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    To noise.

    Location

    Stayed in October 2024

  • Reviewed: July 25, 2024

    8.0
    I had a GREAT experience with the desk staff and kitchen staff...but no pool is a drawback.
    • Leisure trip
    • Solo traveler
    • Efficiency King Suite -Non Smoking
    • Stayed 7 nights

    Fan noise in the bathroom...TV reception was horrid. NO daily housekeeping...but I get it, as this is extended stay...but I had to keep going to the front desk to get coffee packets for the room. IF, it had been a Keurig, I would have been fine as I travel with my own K-cups.

    The staff was incredible...however...the noise upon arrival in the bathroom...from the exhaust fan was horrid. I used two plates from the breakfast room to fashion a muffler. That worked...but maintenance came...removed it and fixed the noise!!! That was awesome. The TV reception, however, was horrid...many snow-filled channels..no ESPN was watchable...Food Network was Ihahahaha) frozen. For me, TOO many non-working things. The breakfast scrambled eggs were the best I've ever had in a hotel...as was the crisp bacon. THAT made my stay very enjoyable..

    Stayed in July 2024

  • Reviewed: June 13, 2024

    8.0
    Very peaceful
    • Leisure trip
    • Couple
    • Double Room - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Did not take long to check in

    Stayed in June 2024

  • Reviewed: April 23, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    I did not like that the smoke detector went off at 3:30 in the morning because of someone upstairs cooking in the middle of the night and the sirens going off had fire trucks and police there but at least there wasn't anything real serious going on so that was great they seem to get everything under control quickly did not receive towels one day but simply asked for them downstairs and they were given to us right away all in all a great stay

    The carpet in our room was clean the beds were comfortable the floors were clean in the bathroom everything looked decent and in order good room the staff were very friendly really enjoyed the young lady who work the night shift very pleasant to speak with was very helpful the breakfast was okay the location is pretty good getting ready to build a car wash next door did not seem to interfere with the visit

    Stayed in April 2024

  • Reviewed: September 20, 2023

    8.0
    Peaceful
    • Business trip
    • Solo traveler
    • Efficiency King Suite -Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The wifi, room could gave been cleaner

    Excellent customer service. Location close to restaurants and public transportation

    Stayed in August 2023

  • Reviewed: December 8, 2022

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Good breakfast, clean comfortable room

    Stayed in December 2022

  • Reviewed: August 30, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I didn't like being rushed when I was getting my breakfast it was quarter after 9:00 and I feel like the staff was rushing me

    Manager was amazing,because somebody messed and I was supposed to be on the first floor but he fixed everything so that I could be on there first floor, so I really appreciated that I had to wait a little while so housekeeping could clean a room but I did not mind at all due to the fact that this man went out of his way to make sure I was satisfied.

    Stayed in August 2025

  • Reviewed: August 17, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't have any complaints.

    I enjoyed the location and facility grounds. I lost my life alert and spoke Ms.Barb at the front desk. She called me back within a half hour and said Ms. Ines had found my device in my room. They kept it safe until my best friend retrieved it later that evening. The staff were friendly. I believe Mr. Nate checked us in. He was pleasant and answered my questions thoroughly. The breakfast staff were friendly and helpful with additional items.

    Stayed in July 2025

  • Reviewed: July 7, 2025

    1.0
    Very Poor
    • Leisure trip
    • Group
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 1 night

    The staff was rude and unhelpful when I called about a refund since I wasn't able to stay the night of the reservation because I wasn't 21 yet. I called Booking so they would get in touch with the hotel and they did and even then the person on the phone was unhelpful and unwilling to do anything.

    Stayed in June 2025

  • Reviewed: May 26, 2025

    1.0
    Very disappointing and unsanitary.
    • Leisure trip
    • Couple
    • Efficiency King Suite -Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Room cleanliness and staff care a bit more about their guests health.

    Was very disappointed to find out there were mice in our room, inside the pullout sofa bed, lots on droppings, so unsanitary. And mice ate through our bag. When mentioned to staff, they were unbothered by that, and offered me points, which I refused. Staff need to check these things.

    Stayed in May 2025

  • Reviewed: April 6, 2025

    5.0
    it was ok.
    • Leisure trip
    • Family with young children
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Was not super clean, stained hallway rugs, worn surfaces in rooms, needs some money invested in maintaining property

    people were nice

    Stayed in February 2025

  • Reviewed: February 11, 2025

    10
    Great value!!!
    • Leisure trip
    • Family with young children
    • Efficiency King Suite -Non Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    I liked everything

    I liked how clean the room was. My room had a mini kitchen, it was perfect for our needs

    Stayed in February 2025

  • Reviewed: October 20, 2024

    10
    I’m wish I could’ve stayed longer. Wish the rates didn’t change to higher ,if you book a week stay.
    • Leisure trip
    • Group
    • Efficiency Suite with Two Doubles - Non Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    The staff was so very nice.

    Stayed in October 2024

Showing 1 - 25

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