Reviews of Homewood Suites by Hilton Charleston - Mount Pleasant 3 stars
1998 Riviera Drive, Mount Pleasant, Charleston, SC 29464, United States
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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewRoom was great. Was clean. We love having free breakfast why not?
It's fantastic to hear that you enjoyed your stay with us! Our team at Homewood Suites in Mount Pleasant, SC strives to provide a home away from home experience for all our guests, and we're thrilled that you felt welcomed and comfortable by our staff during your time with us. Your positive feedback means the world to us, and we can't wait to welcome you back in the future!
It's fantastic to hear that you enjoyed your stay with us! Our team at Homewood Suites in Mount Pleasant, SC strives to provide a home away from home experience for all our guests, and we're thrilled that you felt welcomed and com… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe staff
We're thrilled to hear that you had a wonderful experience at our hotel! Providing excellent service and ensuring our guests have a comfortable stay is our top priority. Thank you for choosing to stay with us at Homewood Suites in Mount Pleasant, SC. We hope to have the pleasure of hosting you again soon!
We're thrilled to hear that you had a wonderful experience at our hotel! Providing excellent service and ensuring our guests have a comfortable stay is our top priority. Thank you for choosing to stay with us at Homewood Suites in Mou… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation is great!
Housekeeping services were horrible.
Thank you for sharing your concerns with us. We're disappointed to hear that your experience did not meet your expectations during your recent stay with us. Your feedback is crucial to us, and we will work diligently to address the issues you've raised and improve our service for future guests. We hope to regain your trust and welcome you back for a more positive experience
Thank you for sharing your concerns with us. We're disappointed to hear that your experience did not meet your expectations during your recent stay with us. Your feedback is crucial to us, and we will work diligently to address the is… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good The area around was beautiful Parking was easy Pool was clean
The front desk boy didn't know what he was doing. Check in took 2 hours They promised refund did not happen They closed the elevator down to replace floor didn't tell us. We had mobility scooter and dog Theres no hot water for showers No manager. No way to contact a manager according to front desk.
We're disappointed to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience you may have encountered during your stay with us. We take guest feedback seriously and will address the issues you've raised with our team to ensure improvements are made. Thank you for bringing this to our attention.
We're disappointed to learn that your experience did not meet your expectations. Please accept our sincere apologies for any inconvenience you may have encountered during your stay with us. We take guest feedback seriously and will ad… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewJacob was very helpful when I had to change rooms because of noisy temporary air conditioning
Just lots of weird noise. Elevators was put at one point with no signage explaining. Weird whistling of air conditioner. Back door to property never locked. No ice machine. Ice in fridge not on for arrival. Old fashioned showers.
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay with us. Your comments are valuable to us as we continually strive to improve and enhance our guests' experiences. We appreciate your feedback and hope to exceed your expectations on your next visit.
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay with us. Your comments are valuable to us as we continually strive to improve and enhance our guests' experiences. We appr… Show more
Reviewed: 7 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewGreat location & breakfast
There seemed to be an issue with the doors not locking at the side entrances
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe hotel was in a very nice location. The staff were very nice and friendly.
The AC unit was out so it was very hot in the hotel.
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay with us. Your comments are valuable to us as we continually strive to improve and enhance our guests' experiences. AC was replaced with a new one~ We appreciate your feedback and hope to exceed your expectations on your next visit.
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay with us. Your comments are valuable to us as we continually strive to improve and enhance our guests' experiences. AC was … Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified review…
The room windows didn’t lock the ac was roller one with 2 inches of dust on the filter we turned on the fan and dust went everywhere.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThe location was convenient to reach appointments and events.
The Air Conditioner was broken, so portable units were placed in the rooms. The freezer was overfrozen, and the door did not close. I requested two beds, but there was only one.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewRoom size was nice and main hotel spaces were updated.
No air conditioning, no hot water, room was dirty.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewTV remote for bedroom was missing. It took to long to correct.
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewIt was convenient and clean. The staff was very friendly and professional.
The room’s appliances were dated. One of the shelves in the refrigerator was missing the glass and it didn’t feel like it was very cold. We had to adjust it to the lowest setting to have it maintain a safe temperature. When we got there the room was cooler than the interior of the fridge.. The main door to the room had a large gap at the bottom (about 1-1.5inches) and so any noise in the hallway could be heard very clearly.
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewLocation
Newly renovated but something is amiss The room felt damp tried changing ac but didnt help spent a week here and things felt wet. Condensation from glasses would still be there 24 hours later. Thing the problem is no return airflow in the room so poor design
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThe breakfast was decent. It was the same everyday. Wish there was more of a fruit selection. The location was great - 7 mins to Isle of Palms.
The beds were terrible. The bed mattress was too hard and the pillows were too soft.
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewThe plaza was pretty and it was convenient to beaches and other islands
The pool was disgusting. The staff walking around was unfriendly. The breakfast didn’t have fruit. I only had maid service one time in a week. I had to ask for garbage to be taken out and for fresh towels. I also had to get bedding and towels from front desk because they didn’t have anyone to bring to me. I ended up having to leave garbage and towels outside door so they would get picked up.
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewThe pool was well maintained and we enjoyed the setting.
For a newly renovated hotel there were some issues. We had a leak in the ceiling in the first room we were placed in. The second room had a leak in the kitchen sink and the exhaust fan over the stove did not work this made cooking a little hard.
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 5 June 2025 · Stayed in April 2025
Verified reviewA little more breakfast variety would be good.
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewThe breakfast was ok. The breakfast area was a little crowded when we went around 8:30-9am.
The price was way too much for what our family is used to paying for 1 night.