The front desk boy didn't know what he was doing. Check in took 2 hours They promised refund did not happen They closed the elevator down to replace floor didn't tell us. We had mobility scooter and dog Theres no hot water for showers No manager. No way to contact a manager according to front desk.

Breakfast was good The area around was beautiful Parking was easy Pool was clean

Stayed in August 2025

There seemed to be an issue with the doors not locking at the side entrances

Great location & breakfast

Stayed in July 2025

TV remote for bedroom was missing. It took to long to correct.

Stayed in June 2025

The room’s appliances were dated. One of the shelves in the refrigerator was missing the glass and it didn’t feel like it was very cold. We had to adjust it to the lowest setting to have it maintain a safe temperature. When we got there the room was cooler than the interior of the fridge.. The main door to the room had a large gap at the bottom (about 1-1.5inches) and so any noise in the hallway could be heard very clearly.

It was convenient and clean. The staff was very friendly and professional.

Stayed in June 2025

Newly renovated but something is amiss The room felt damp tried changing ac but didnt help spent a week here and things felt wet. Condensation from glasses would still be there 24 hours later. Thing the problem is no return airflow in the room so poor design

Location

Stayed in June 2025

The pool was disgusting. The staff walking around was unfriendly. The breakfast didn’t have fruit. I only had maid service one time in a week. I had to ask for garbage to be taken out and for fresh towels. I also had to get bedding and towels from front desk because they didn’t have anyone to bring to me. I ended up having to leave garbage and towels outside door so they would get picked up.

The plaza was pretty and it was convenient to beaches and other islands

Stayed in June 2025

For a newly renovated hotel there were some issues. We had a leak in the ceiling in the first room we were placed in. The second room had a leak in the kitchen sink and the exhaust fan over the stove did not work this made cooking a little hard.

The pool was well maintained and we enjoyed the setting.

Stayed in June 2025

A little more breakfast variety would be good.

Stayed in April 2025

Only issue is the pool apparently had some issues and was closed off and on not sure the issue.

Everything was almost perfect from the woman i.believe Cathy that was working the desk,she was very friendly ,joyful and accommodating. The room we were fist given had only portable Air conditioning units and it was 78 degrees in the room she immediately moved us,other than that issue we loved the room it was very comfortable from the set up to the comfort of the bed.The entire property i side and outside were extremely clean,the outside areas were landscaped beautifully. The location is perfect you really couldn't ask for more as it's located in a village where there are many good places to eat and many small shops for shopping and target is so.close you can walk there. The beach literally to us 4 minutes to drive. I highly recommend this hotel 100 percent and we will return.

Stayed in May 2025

Small issue with parking

Location

Stayed in May 2025

1) Food had been left in frig by a prior guest-- not cleaned. 2,) Like 75% of the world, I am lactose intolerant. Eggs had milk (no warning). WHY? Had I not asked, I would have had a very unpleasant day. Most everything had milk in it. 3) Staff told me to take my time to write management. WHY? For what is their time reserved?

Stayed in April 2025

Our card key didn't work several times as well as some of the other guests as well during the stay. We were locked out of our room for 2 and a half hours the day of departure which delayed our travel time to another important meeting in Georgia. The maintenance man on call made several mistakes and did not know anything about the electronic locking system which turned out to be a mechanical issue. He had never worked on the locking systems before and wanted to replace the lock which would have delayed the trip for another 3-4 hours. The management team had no back up plan to get in the room ( no universal mechanical key) and my husband saved the day by trying to open the window (1st floor room) and luckily the window was unlocked. You would have thought the maintenance man would have checked for that first. He was clueless about everything it seemed. Again, management had no back-up plan.

Breakfast was good but not excellent. No fresh fruit and needed more variety.

Stayed in March 2025

Really cannot think of anything other than more vending options

Clean rooms, large tv in sitting area. Large refrigerator. Very friendly staff. Nice morning breakfast including, eggs, bacon, potatoes, grits, waffles and assorted cold items. There are shops a restaurants in close walking distance. Dog friendly

Stayed in March 2025

the silverware and utensils were disgusting. Full of mold. When I mentioned this to the front desk. I was told they would supply new ones. They never did .

Stayed in March 2025

My tv wasn’t working at first

Breakfast

Stayed in February 2025

I would give breakfast a D. Needs improvement Brown sugar was crystallize Toaster was out of service. Sausage was hard, eggs were cool. No fresh fruit. They had a few apples out there that looked like they were two weeks old. We stayed two nights and both days were the same.

It was a nice location. Close to everything.

Stayed in January 2025

Good little hotel to stay at with a family with a young child. Having the included breakfast is a nice perk! The staff is really nice and very friendly!

Stayed in December 2024

Delicious breakfast. Super friendly staff.

Stayed in October 2024

Hallways had a very musky smell. I see hotel is in process of updating. Hopefully that will address the smell.

Breakfast was good.

Stayed in October 2024

Currently under renovation

Stayed in October 2024

Breakfast time ended early, this could have been a bit longer.

Great location to go to downtown Charleston or to the Isle of Palms beach from here.

Stayed in September 2024

The hotel is about to go through a complete makeover in 2024.

Location. Staff members were friendly and helpful. They had a very nice attitude.

Stayed in August 2024

The staff was very helpful and friendly! The room (queen suite) was spacious, the breakfast was great, and it was a quick eight minute drive to the beach. We also loved using the basketball hoop outside each day. We will definitely stay here again!

Stayed in May 2024

Pull out sofa was broken. Breakfast was ok at best.

Great location. Nice friendly staff.

Stayed in April 2024