8.4

Opiniones del Homewood Suites by Hilton St Augustine San Sebastian 3 estrellas

10 Prawn Street, St. Augustine, FL 32084, Estados Unidos

  • Diana

    Escrito en 25 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico
  • Edithas

    Escrito en 16 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Excelente ambiente y personal amable y buen desayuno

    Respuesta del alojamiento:

    Thank you for your kind words! We're thrilled to hear you enjoyed the welcoming atmosphere, our friendly staff, and the breakfast offerings. We truly appreciate your feedback and look forward to hosting you again soon! Warm regards, Michelle D. Front Desk Supervisor Homewood Suites by Hilton

    Thank you for your kind words! We're thrilled to hear you enjoyed the welcoming atmosphere, our friendly staff, and the breakfast offerings. We truly appreciate your feedback and look forward to hosting you again soon! Warm regards, Mi… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    2 de agosto de 2025
  • Liligonzalez06

    Escrito en 11 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Desayuno mediocre, horario muy temprano, termina 9.30. Mesas sucias Valet parking obligado, costoso Camas chicas No nos hicieron la habitación porque estuvimos 2 noches y las hacen cada 2 dias

    Respuesta del alojamiento:

    Thank you for taking the time to share your experience. We’re truly sorry to hear that several aspects of your stay fell short of expectations. Your comments regarding breakfast quality, housekeeping frequency, and valet parking have been noted and will be addressed with our team to ensure we improve in these areas. We also apologize for any inconvenience caused by our current housekeeping schedule and will review ways to better communicate this policy to our guests. We greatly appreciate your feedback as it helps us focus on areas needing attention, and we hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Michelle D. Front Desk Supervisor Homewood Suites by Hilton

    Thank you for taking the time to share your experience. We’re truly sorry to hear that several aspects of your stay fell short of expectations. Your comments regarding breakfast quality, housekeeping frequency, and valet parking have been n… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    2 de agosto de 2025
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  • Maylin

    Escrito en 29 de marzo de 2025 · Se alojó en marzo de 2025

    Comentario auténtico
  • Johanna

    Escrito en 4 de febrero de 2025 · Se alojó en enero de 2025

    Comentario auténtico

    Bella la habitación

    El pago de parqueo

    Respuesta del alojamiento:

    Thank you for your feedback! We're delighted you enjoyed your beautiful room and appreciate your comments regarding parking fees, which we’ll share with our management team for review. We hope to welcome you back soon! Warm regards, Michelle D.

    Thank you for your feedback! We're delighted you enjoyed your beautiful room and appreciate your comments regarding parking fees, which we’ll share with our management team for review. We hope to welcome you back soon! Warm regards, Mi… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    5 de agosto de 2025
  • Paola

    Escrito en 1 de febrero de 2025 · Se alojó en enero de 2025

    Comentario auténtico
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  • Yunaisy

    Escrito en 29 de diciembre de 2024 · Se alojó en diciembre de 2024

    Comentario auténtico

    Nos gustó la habitación, está muy amplia y acogedora, tiene todas las condiciones que se espera, el desayuno estaba bueno y variado, el personal muy atento, en general el hotel está cómodo.

    El A/C no funcionaba para todo el cuarto, pasamos calor en la noche, tratamos de entrar a la piscina y no pudimos tener acceso con la llave de la habitación, preguntamos y nos dijeron que podría estar cerrada. El precio por una noche está un poco excesivo comparado para el poco tiempo de hospedaje.

    Respuesta del alojamiento:

    Dear Yunaisy, Thank you for taking the time to review your stay. We're so happy to hear you enjoyed the spacious room and varied breakfast. We love reading wonderful comments about our associates, and we will be sure to share this review with our entire team. We apologize for the issues you encountered with the A/C and pool access, and we truly appreciate your patience. Your feedback helps us improve, and we're committed to making your future stay even better. Thank you again for your recommendation, and we look forward to your next visit! Sincerely, Charles Reed General Manager

    Dear Yunaisy, Thank you for taking the time to review your stay. We're so happy to hear you enjoyed the spacious room and varied breakfast. We love reading wonderful comments about our associates, and we will be sure to share this re… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    30 de diciembre de 2024
  • Arjady

    Escrito en 28 de diciembre de 2024 · Se alojó en diciembre de 2024

    Comentario auténtico

    La ubicación , la amplitud de la habitación , las amenidades

    El desorden para tomar el desayuno no había un orden y pocos utensilios, tuvimos que esperar a que salieran los platos del lavavajillas

    Respuesta del alojamiento:

    Dear Arjady, We were happy to read how much you liked our hotel, including our spacious rooms and convenient location. We were pleased to hear how much you enjoyed our hotel, especially our spacious rooms and convenient location. However, we regret the breakfast experience fell short of expectations and truly value your patience. Your feedback helps us refine our services, and we’ll work on improving this aspect. We appreciate your business and hope you will stay with us again on your next visit to the city. Thank you for sharing your thoughts about Homewood Suites by Hilton St Augustine San Sebastian! Sincerely, Charles Reed General Manager

    Dear Arjady, We were happy to read how much you liked our hotel, including our spacious rooms and convenient location. We were pleased to hear how much you enjoyed our hotel, especially our spacious rooms and convenient location. However, w… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    29 de diciembre de 2024
  • Albert

    Escrito en 26 de diciembre de 2024 · Se alojó en diciembre de 2024

    Comentario auténtico

    La Ubicación, cómodo y buen desayuno…

    El cobro del Parking $25 por noche. Nunca había pagado parking adicional en ningún hotel de los Estados Unidos

    Respuesta del alojamiento:

    Dear Albert, We're glad you enjoyed the location and had a comfortable stay at Homewood Suites by Hilton St. Augustine San Sebastian. It's also great to know the breakfast added to your experience. However, we sincerely apologize for any inconvenience caused by our parking fees. To enhance guest convenience, we offer valet parking services. We strive to maintain competitive pricing, and these charges are indicated on our website to ensure transparency before reservations are made. We regret any oversight and appreciate your understanding. Thank you for choosing us, and we look forward to accommodating you again whenever your travels bring you to the city. Sincerely, Charles Reed General Manager

    Dear Albert, We're glad you enjoyed the location and had a comfortable stay at Homewood Suites by Hilton St. Augustine San Sebastian. It's also great to know the breakfast added to your experience. However, we sincerely apologize fo… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    27 de diciembre de 2024
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  • Levaisy

    Escrito en 19 de diciembre de 2024 · Se alojó en diciembre de 2024

    Comentario auténtico

    Todo estaba limpio y el desayuno estaba bien era como un bufé

    Todo estaba bien

    Respuesta del alojamiento:

    Dear Levaisy, It’s wonderful to hear your family vacation went well and that you found everything at Homewood Suites by Hilton St Augustine San Sebastian to be clean and accommodating. Providing an exceptional stay to every guest is what we strive for every day. Your positive feedback means a lot to us, and we look forward to welcoming you back for another enjoyable visit in the future! Sincerely, Charles Reed General Manager

    Dear Levaisy, It’s wonderful to hear your family vacation went well and that you found everything at Homewood Suites by Hilton St Augustine San Sebastian to be clean and accommodating. Providing an exceptional stay to every guest is what we… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    20 de diciembre de 2024
  • 7.0 Bien
    Maria

    Escrito en 17 de diciembre de 2024 · Se alojó en diciembre de 2024

    Comentario auténtico
  • Mariano

    Escrito en 5 de diciembre de 2024 · Se alojó en noviembre de 2024

    Comentario auténtico

    Alojamiento bien ubicado y habitaciones muy cómodas

    El costo adicional del Parking

    Respuesta del alojamiento:

    Dear Mariano, We're so glad you found our location ideal and the rooms cozy during your stay at Homewood Suites by Hilton St. Augustine San Sebastian! We also appreciate your feedback about parking and understand how important value is when traveling. It's always our goal to provide an exceptional experience, and your thoughts help us as we strive to enhance every guest's stay. We'd love the chance to welcome you back for another visit to beautiful St. Augustine. Sincerely, Charles Reed General Manager

    Dear Mariano, We're so glad you found our location ideal and the rooms cozy during your stay at Homewood Suites by Hilton St. Augustine San Sebastian! We also appreciate your feedback about parking and understand how important value is … Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    6 de diciembre de 2024
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  • Normixa

    Escrito en 5 de noviembre de 2024 · Se alojó en noviembre de 2024

    Comentario auténtico

    La comodidad

    Respuesta del alojamiento:

    Dear Normixa, We're thrilled to hear how much you enjoyed your stay at Homewood Suites by Hilton St Augustine San Sebastian! Our goal is to provide a relaxing environment for all our guests, and it's wonderful to know we hit the mark for you. Thank you for sharing your experience, and we hope you'll choose us again soon for another relaxing getaway! Sincerely, Charles Reed General Manager

    Dear Normixa, We're thrilled to hear how much you enjoyed your stay at Homewood Suites by Hilton St Augustine San Sebastian! Our goal is to provide a relaxing environment for all our guests, and it's wonderful to know we hit the mar… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    5 de noviembre de 2024
  • Tony

    Escrito en 24 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico
  • Adrian

    Escrito en 22 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico
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  • Tatiana

    Escrito en 7 de agosto de 2024 · Se alojó en julio de 2024

    Comentario auténtico
  • Rossana

    Escrito en 4 de agosto de 2024 · Se alojó en agosto de 2024

    Comentario auténtico

    Me aloje con la suite con mi familia , muy buen hotel , la ubicación es perfecta , desayuno variado ! tienen la modalidad de limpieza dia por medio, así que se debe solicitar que sea diaria si a si lo deseas !

    nos enteramos sobre la política de la limpieza (la cual realizan día por medio )justo al día siguiente de nuestra llegada , entonces ese día no tuvimos limpieza d e la habitación , por lo demás fue fabuloso

    Respuesta del alojamiento:

    Dear Rossana, We are truly grateful for your kind words and for sharing your memorable experience at Homewood Suites by Hilton St Augustine San Sebastian. It is a pleasure to learn that our comfortable suites, family-friendly amenities and excellent breakfast met all your needs. We are glad our location was convenient for everything you wanted to do during this visit, and our team made a positive impression on you. We do our best to share all the information about our hotel and amenities upon arrival with every guest; therefore, we truly regret this did not happen during your visit. We will address this with our team. Thank you for being our guest. We look forward to welcoming you again. Sincerely, Charles Reed General Manager

    Dear Rossana, We are truly grateful for your kind words and for sharing your memorable experience at Homewood Suites by Hilton St Augustine San Sebastian. It is a pleasure to learn that our comfortable suites, family-friendly amenities and… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    4 de agosto de 2024
  • Anaihdz

    Escrito en 27 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    Hotel limpio y agradable

    Nos robaron un case de telefono que tenia unos Samsung earbuds y $500!!! Nadie se hizo responsable!!!! Terrible

    Respuesta del alojamiento:

    Dear Anaihdz, We appreciate your positive remarks about the cleanliness and atmosphere of our accommodations. However, we sincerely apologize for the distress caused during your recent stay. Cleanliness and guest security are our top priorities, and we regret any inconvenience caused. We appreciate your feedback and hope to regain your trust with improved services in the future. Sincerely, Charles Reed, General Manager

    Dear Anaihdz, We appreciate your positive remarks about the cleanliness and atmosphere of our accommodations. However, we sincerely apologize for the distress caused during your recent stay. Cleanliness and guest security are our top priori… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    30 de junio de 2024
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  • Felipe

    Escrito en 23 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    El espacio excelente

    Ningún día hicieron la limpieza, ni arreglaron camas

    Respuesta del alojamiento:

    Dear Felipe, Thank you for taking the time to review your stay with us. We are thrilled you enjoyed the spacious accommodations at Homewood Suites by Hilton St Augustine San Sebastian. Our guests' comfort is always our top priority; therefore, we apologize if we did not properly service your room. We take these comments very seriously and use them to improve our guest experience. We hope you are already planning another visit our way. Sincerely, Charles Reed General Manager

    Dear Felipe, Thank you for taking the time to review your stay with us. We are thrilled you enjoyed the spacious accommodations at Homewood Suites by Hilton St Augustine San Sebastian. Our guests' comfort is always our top priority; the… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    23 de junio de 2024
  • Sully

    Escrito en 20 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    El espacio de la habitación y lo limpia que estaba

    El olor del hotel no me gustó , sentía que respiraba olor a perro en el elevador y los pasillos el desayuno no me gustó

    Respuesta del alojamiento:

    Dear Sully, Thank you for reviewing our hotel. We are glad to know that you liked our clean and spacious room. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize that the fragrance on our property was too strong for you. We also appreciate you letting us know your feedback regarding the breakfast. We will address these concerns appropriately with our team. Your satisfaction is our ultimate goal, and we hope to have the privilege of surpassing your expectations on your next visit. Sincerely, Charles Reed General Manager

    Dear Sully, Thank you for reviewing our hotel. We are glad to know that you liked our clean and spacious room. Although we always intend to provide our guests with a pleasing environment, we genuinely apologize that the fragrance on our pro… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    20 de junio de 2024
  • D

    Escrito en 17 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico
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  • Nieves

    Escrito en 8 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    Super céntrico y muy limpio y moderno.

    Respuesta del alojamiento:

    Dear Nieves, Thank you for reviewing our hotel. Your kind remarks about our well-kept hotel are much appreciated. We aim to provide a spotless setting for our guests to relax and feel at home, and we're glad that you experienced just that. We are also happy our location was convenient for everything you wanted to do on this visit. It was our pleasure to host you at Homewood Suites by Hilton St Augustine San Sebastian, and we look forward to seeing you soon. Sincerely, Charles Reed General Manager

    Dear Nieves, Thank you for reviewing our hotel. Your kind remarks about our well-kept hotel are much appreciated. We aim to provide a spotless setting for our guests to relax and feel at home, and we're glad that you experienced just th… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    9 de junio de 2024
  • Jimmy

    Escrito en 6 de junio de 2024 · Se alojó en junio de 2024

    Comentario auténtico

    Todo. Limpio, nuevo, cómodo, bien ubicado.

    *Que el baño no tenga extractor de olores. *El desayuno 👎🏼

    Respuesta del alojamiento:

    Dear Jimmy, Thank you for your outstanding rating. Your kind remarks about our well-kept hotel are much appreciated. We aim to provide a spotless setting for our guests to relax and feel at home, and we're glad that you experienced just that. We are also pleased our location was convenient for everything you wanted to do on this visit. We will evaluate the instances you mentioned regarding the bathroom and breakfast, as we are committed to offering exceptional service for our guests. It was our pleasure to host you at Homewood Suites by Hilton St Augustine San Sebastian, and we look forward to seeing you soon. Sincerely, Charles Reed General Manager

    Dear Jimmy, Thank you for your outstanding rating. Your kind remarks about our well-kept hotel are much appreciated. We aim to provide a spotless setting for our guests to relax and feel at home, and we're glad that you experienced just… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    7 de junio de 2024
  • Roberto

    Escrito en 17 de mayo de 2024 · Se alojó en mayo de 2024

    Comentario auténtico

    Buenas instalaciones, muy amable el personal, buena ubicación

    Que cobren el parking

    Respuesta del alojamiento:

    Dear Roberto, It was a pleasure having you as our guest at Homewood Suites by Hilton St Augustine San Sebastian, and we want to thank you for sharing your review. It's great to hear you enjoyed your stay and that our location, amenities, and service met all your expectations! We look forward to welcoming you again the next time you are in the area. Sincerely, Charles Reed General Manager

    Dear Roberto, It was a pleasure having you as our guest at Homewood Suites by Hilton St Augustine San Sebastian, and we want to thank you for sharing your review. It's great to hear you enjoyed your stay and that our location, amenities… Mostrar más

    Homewood Suites by Hilton St Augustine San Sebastian
    17 de mayo de 2024
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