Reviews of Homewood Suites by Hilton St Augustine San Sebastian 3 stars

Thank you for your kind words! We're delighted to hear that our location was perfect for your needs and that everything about your stay was great. We look forward to welcoming you back to Homewood Suites for another enjoyable visit! Warm regards, Michelle D.

Thank you for your kind words! We're delighted to hear that our location was perfect for your needs and that everything about your stay was great. We look forward to welcoming you back to Homewood Suites for another enjoyable visit! Wa… Show more

Thank you for your feedback. We sincerely apologize for any frustration caused by our valet parking policy. We understand how important transparency is, and your comments will be shared with our management team as we continue working to ensure parking information is communicated clearly before arrival. We value your input and hope to have the opportunity to provide you with a smoother and more enjoyable experience in the future. Warm regards, Michelle D.

Thank you for your feedback. We sincerely apologize for any frustration caused by our valet parking policy. We understand how important transparency is, and your comments will be shared with our management team as we continue working to ens… Show more

Thank you for taking the time to share your experience. I’m truly sorry to hear about the discomfort you experienced with the mattress and the safety concerns related to the furniture for your child. Guest comfort and safety are extremely important to us, and I regret that these issues impacted your stay. I also apologize for the limited housekeeping service during your 6-night visit. Your feedback will be reviewed with our management and housekeeping teams to ensure better consistency and communication moving forward. We appreciate you bringing these matters to our attention and will take your comments seriously as we look for ways to improve. I hope you might consider giving us another opportunity to provide you with a safer and more comfortable experience in the future. Warm regards, Michelle D.

Thank you for taking the time to share your experience. I’m truly sorry to hear about the discomfort you experienced with the mattress and the safety concerns related to the furniture for your child. Guest comfort and safety are extremely i… Show more

Thank you for your feedback! We're glad to hear you enjoyed our location, cleanliness, and the value we offer. We appreciate your note regarding paid parking and will share it with our management team for review. Warm regards, Michelle D.

Thank you for your feedback! We're glad to hear you enjoyed our location, cleanliness, and the value we offer. We appreciate your note regarding paid parking and will share it with our management team for review. Warm regards, Michelle… Show more

Thank you for your feedback. We're glad you enjoyed the spacious room and appreciate your comments regarding parking fees. Your input will be shared with our management team as we work to improve communication and the guest experience. Warm regards, Michelle D.

Thank you for your feedback. We're glad you enjoyed the spacious room and appreciate your comments regarding parking fees. Your input will be shared with our management team as we work to improve communication and the guest experience. … Show more

Thank you for sharing your experience. While we’re glad you enjoyed our location and the kindness of one of our team members, I’m truly sorry for the challenges you faced during your stay. I apologize for the inconvenience caused by the broken refrigerator and the room change due to the noise disturbance—it’s especially upsetting to hear about the loss of your groceries. Your feedback will be reviewed with our maintenance and front desk teams to prevent similar issues in the future. We truly appreciate you bringing this to our attention and hope you might give us another opportunity to provide a much smoother and more enjoyable experience. Warm regards, Michelle D.

Thank you for sharing your experience. While we’re glad you enjoyed our location and the kindness of one of our team members, I’m truly sorry for the challenges you faced during your stay. I apologize for the inconvenience caused by the bro… Show more

Thank you for sharing your experience with us. We're delighted to hear you enjoyed the convenience of our valet parking and garage setup. We’re sorry to hear that your room was too cold during your stay, and we appreciate you bringing this to our attention. Your feedback helps us ensure our guests remain comfortable, and we’ll be reviewing this with our team to make any necessary adjustments. We look forward to welcoming you back soon! Warm regards, Michelle D. Front Desk Supervisor Homewood Suites by Hilton

Thank you for sharing your experience with us. We're delighted to hear you enjoyed the convenience of our valet parking and garage setup. We’re sorry to hear that your room was too cold during your stay, and we appreciate you bringing t… Show more

Thank you for taking the time to share your experience with us. We're delighted to hear you enjoyed our convenient location, the cleanliness of our property, the spacious room, and the terrace balcony — those are some of our favorite features as well! We sincerely apologize if your interaction at the front desk did not reflect the warm and welcoming service we aim to provide. Please know that your feedback is truly valued, and we’ll be using it as a training opportunity to ensure every guest feels respected and at ease from check-in to check-out. We also appreciate your comments regarding valet parking. While valet is offered for guest convenience, we absolutely understand the desire to retain your keys, and we apologize that this option wasn’t clearly communicated. We’ll work to make that information more transparent moving forward. Thank you again for your valuable feedback. We hope to welcome you back in the future and provide an even more seamless experience. Warm regards, Michelle Davis Front Desk Supervisor Homewood Suites by Hilton

Thank you for taking the time to share your experience with us. We're delighted to hear you enjoyed our convenient location, the cleanliness of our property, the spacious room, and the terrace balcony — those are some of our favorite fe… Show more

Thank you so much for your kind words! We’re thrilled to hear that you had an enjoyable stay and that you appreciated the spacious room, our friendly team, and the great valet service. It’s always a pleasure to know we helped make your visit comfortable and welcoming. We truly appreciate your feedback and look forward to welcoming you back to Homewood Suites by Hilton for another great experience. Warm regards, Michelle Davis Front Desk Supervisor Homewood Suites by Hilton

Thank you so much for your kind words! We’re thrilled to hear that you had an enjoyable stay and that you appreciated the spacious room, our friendly team, and the great valet service. It’s always a pleasure to know we helped make your vis… Show more

Thank you for taking the time to share your recent experience with us. We're so glad to hear that our team was helpful and informative, and that you enjoyed our convenient location near the historical district. We sincerely apologize for the inconvenience caused by the gym noise and nearby construction. Your comfort is extremely important to us, and we understand how valuable a quiet, restful environment is — especially during early mornings or late evenings. While we strive to make the most of our available space, we completely understand your concerns and are actively working to minimize guest disruption in these areas. We appreciate your feedback and will certainly take it into consideration as we look for ways to improve the layout and overall guest experience. We do hope to have another opportunity to welcome you back and provide a more relaxing stay in the future. Warm regards, Michelle D. Front Desk Supervisor Homewood Suites by Hilton

Thank you for taking the time to share your recent experience with us. We're so glad to hear that our team was helpful and informative, and that you enjoyed our convenient location near the historical district. We sincerely apologize f… Show more

Thank you for your wonderful feedback! We're delighted you enjoyed our spacious rooms, relaxing amenities, and nearby attractions. We appreciate your comments about valet parking and will share them with our team as we work to improve the guest experience. We hope to welcome you back soon!

Thank you for your wonderful feedback! We're delighted you enjoyed our spacious rooms, relaxing amenities, and nearby attractions. We appreciate your comments about valet parking and will share them with our team as we work to improve t… Show more