3368 South Broadway , Saratoga Springs, NY 12866, United States
#4 of 33 hotels in Saratoga Springs
Guests' ChoiceBased on 255 hotel reviews
9.3Cleanliness
9.5
Comfort
9.5
Location
9.4
Facilities
9.5
Staff
9.6
Value for money
8.8
Free WiFi
10.0
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End of dialog contentReviewed: 22 July 2025
Susan
United StatesExcellent. Great place to stay, very clean. Staff is very friendly and helpful. Breakfast was very good.
Stayed in July 2025
Reviewed: 18 July 2025
Fay
United StatesWe loved everything about this hotel. The location, room, breakfast and staff
Stayed in July 2025
Reviewed: 14 June 2025
June
United StatesThe studio suite was spacious, clean, and well equipped. Breakfast was a pleasant surprise.
Stayed in June 2025
Reviewed: 31 May 2025
Diane
United StatesAll was great
Convenience, Cleanliness, Helpful staff, Easy Parking, Delicious breakfast.
Stayed in May 2025
Reviewed: 26 May 2025
Tammi
United StatesLocation and it was clean and welcoming
Stayed in May 2025
Reviewed: 23 May 2025
Boniello
United StatesEvery other day cleaning of room. We had to get extra towels and wash cloths. But was ok once we got extra towels
Loved the breakfast, and room was good. Staff at desk was friendly.
Stayed in May 2025
Reviewed: 19 May 2025
Stephanie
United StatesN/a
Breakfast, staff, shuttle was key to our experience
Stayed in May 2025
Reviewed: 14 May 2025
Scott
United StatesNothing comes to mind.
Very well kept and run. They had a nice get together hour with drinks and food!
Stayed in April 2025
Reviewed: 10 May 2025
Nikita
United StatesNone
Staff
Stayed in May 2025
Reviewed: 7 May 2025
Eunsoo
United Statesshe was drunk when we were check in at 5 pm. But she was drunk when we were check in 5pm But she was kind and good guide.
pool and hot tub. it would have been better if we could have taken a hot spring bath. Breakfast was good menu and delicious. Very comfortable bed.
Stayed in May 2025
Reviewed: 31 March 2025
Debra
United Statesthe bed was a little hard for me and no bacon at breakfast. Sorry I don't eat sausage.
The facility was clean and well maintained. You can tell we stayed at a quality hotel. I loved the alternative foods you provided for someone who has to watch carbs and sugar.
Stayed in March 2025
Reviewed: 4 March 2025
Wendy
United StatesEveryone was very pleasant
Stayed in March 2025
Reviewed: 19 February 2025
Trisha
United StatesThe only issue we had was that the sidewalks were not salted or de-iced after the ice storm that occurred during our stay and was very treacherous to walk on, when parked in back of the hotel, or on the side. I wasn't sure why they didn't have the snow removal service de-ice the walkways.
The suite had everything we needed. The breakfast was very good and the food service woman was extremely gracious and kind. The location is excellent, right across from the park!
Stayed in February 2025
Reviewed: 17 February 2025
Sulakshana
United StatesGreat breakfast selection and clean rooms. We were a large party of approximately 15 ppl and we all had a great time at the hotel.
Stayed in December 2024
Reviewed: 11 February 2025
R-b-g
United StatesWhat a great staff, comfortable rom and a great breakfast!
Stayed in February 2025
Reviewed: 3 February 2025
Michelle
United StatesIt was very cozy and inviting, we were able to get coffee, hot chocolate, & tea whenever. Our original room we were suppose to have smelled and the ladies were very good about switching our rooms. I have been there a handful of times and the staff is very sweet and its very clean! Also i love having a little kitchenette and a couch.
Stayed in February 2025
Reviewed: 3 January 2025
Zemin
United StatesN/A
I love the breakfast items.
Stayed in December 2024
Reviewed: 2 January 2025
Pinkans
United StatesDirty pots in my kitchen cabinets..
Breakfast was excellent.Staff person named Pim. Went out of her way to help me . She is a excellent member of your staff.
Stayed in January 2025
Reviewed: 2 January 2025
Helmer
United StatesThere is nothing that comes to mind. Maybe more pillows and towels but could be easily requested.
From the front desk and staff, to our room we were blown away! The staff were friendly and quick, they were ready and prepared to inform guests and offer services to the events happening in town. The room was massive and provided excellent accommodation for pur family and family we were meeting in town. We were able to celebrate the holiday together and manage to enjoy several of the amenities that were offered at the hotel. My son loved the basketball court and the family also managed to have time to get a swim in. New Year's Eve was a blast and plan to visit again.
Stayed in January 2025
Reviewed: 1 January 2025
Tracy
United StatesMy room was dusty. I wasn't looking to pick out things but when you plug in something behind the nightstand and the bed frame and electrical cords are layed in dust you notice. Also the garbage from the previous guest was left in the trash can under the sink.
The room was spacious. Breakfast was your regular hotel breakfast nothing great. It was definitely adequate.
Stayed in December 2024
Reviewed: 24 December 2024
Lirena
NetherlandsVery close to Roosevelt Bath and Spa, the breakfast was very good. The suites are big
Stayed in December 2024
Reviewed: 4 December 2024
Stephanie
United StatesThe pool/hot tub wasn’t super clean
Beautiful large rooms and great food. The staff are very friendly. Loved checking in with my phone. The rooms are quiet and enjoyed have the table on wheels.
Stayed in November 2024
Reviewed: 30 November 2024
Brianna
Australiathe property was above and beyond what we were expecting. The meals were phenomenal and the staff went over and above to make us feel welcome. I will always stay here when visiting Saratoga
Stayed in November 2024
Reviewed: 9 November 2024
Stacy
United StatesThe carpet squares were sticking up it high traffic area of room and tripped a few times, but everything else was nice
Location perfect for conference it had at Gideon Putnam and rooms very nice. Bed super comfy and great shower
Stayed in November 2024
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