Lifts were slow at times.

Breakfast choice, gym, pool, complimentary early evening food on Wednesdays,location, luggage storage & super friendly staff.

Stayed in August 2025

Perfect location to access Magnificent Mile, Navy Pier and lake shore blvd. Staff were very helpful.

Stayed in August 2025

Beds were not comfortable specially the sofa bed.

Staff, breakfast, location, valet parking, room and city view. Crib for my little one.

Stayed in September 2025

When we arrived, there was no space to offload the luggage from our car as the valet space was already occupied by two cars who had arrived at the same time on a busy street. So was a bit of a struggle managing that. Secondly, the front desk lady gave a great idea to download an app and reserve a parking area at the nearby parking lot for a much discounted price. This information could've been sent by email before arriving and would've saved me 40 dollars and saved me some hassle.

Location is quite central. Good spacious room. However, the sofa bed is not comfortable for sleeping multiple nights. Housekeeping was great. The front desk was also helpful.

Stayed in August 2025

wish there was a hot tub or sauna

loved the location and size of room. everything was clean and nice. staff was very friendly

Stayed in August 2025

Furniture on the main lobby dirty and old

Stayed in August 2025

Looking for a better breakfast variety/ range

Location and Room

Stayed in August 2025

Wonderful location, hearty breakfast, comfortable room

Stayed in July 2025

We received a notification of there only being one working elevator. This was an inconvenience with us being on the 10th floor. It was easy coming down for breakfast but not at checkout with our luggage. The only working elevator was not working on our day of departure. They were very quick to get it fixed and very apologetic.

I loved that the property was convenient to so many shopping stores and restaurants. There was an indoor pool and gym. They also provided free breakfast. Valet was $72 a night with in and out service, but we chose a recommended lot for $70 for our entire stay with in and out privileges.

Stayed in July 2025

The best part was the perfect location - close to the river, close to the subway, and safe. The room had a full kitchen, allowing us to save money on food (there are multiple supermarkets nearby)

Stayed in July 2025

Excellent location, very clean and very comfortable

Stayed in July 2025

Room could use some updates. Lights in our room stopped working during our stay.

Loved social hour and breakfast. Also the location is fantastic for all of the areas we visited.

Stayed in July 2025

Great location and good breakfast

Stayed in May 2025

We booked two taxis at front desk and neither turned up When we asked about this the front desk staff didn’t seem interested We were late for two appointments

Great position Central Chicago

Stayed in June 2025

Breakfast could have been better.

Location was perfect, especially because I needed a hotel in downtown Chicago.

Stayed in June 2025

The breakfast and pool are always the best part of the experience for me and my spouse.

Stayed in June 2025

Rooms are very dated

Good location

Stayed in June 2025

Loved the room setup, staff was friendly and attentive.

Stayed in May 2025

Difficult to access and unload on busy street but not unusual for an urban setting. Would be wonderful if more effort to help on ground floor, person at desk first scolding us for temporary unloading and then merely watching as we dragged suitcases from my daughter's car as she dropped us off (registration on 6th floor). Would also be nice to have reasonable parking arranged--had to rent an overnight space for $31 to avoid $64-72 by hotel but this is modern disease (NATIONALIZE ALL PARKING AND CHARGE REASONABLE RATES!)

Really nice room with sofa bed in living room, great kitchen facilities, and nice bedroom

Stayed in June 2025

The room windows were horrible, not sound proof at all, $72 for parking a night ..really?, no hot tub, really bad couch...very dirty and very old, tell housekeeping to stop changing customers air temperature in the room, we don't like coming back to 60 degrees

Location, staff, breakfast being available

Stayed in June 2025

Some mold on bathroom ceiling and cosmetic damage to fridge and furniture in room

Location, room size, breakfast and evening social. Clean comfortable beds

Stayed in June 2025

The room and the furniture were clearly outdated, it needed some better maintenance. The room was clean, but the aspect of old has given me a bad impression. The checkin was also a little confusing, its on the 6th floor.

Great location, the room is large and has plenty of space for luggage. The shower was very good as well. The air conditioner worked properly and the breakfast was great. The team was polite.

Stayed in May 2025

Furniture a little outdated but not too bad Since relatively close to hospital(s) and being in downtown area, sleep may be interrupted by ambulance sirens at night (even on 16th floor)

Great location! Close to CTA/subway/train station, close to most places to visit in the city Great price for a very spacious suite Kitchenette with microwave/oven was great to heat up leftover food(s) Breakfast was nice but could have been better with different variety each day. Breakfast staff was very nice and accommodating

Stayed in May 2025

Well located .

Stayed in May 2025