Cable was out and the pool was closed. We didn’t know that in advance. However, the staff was accommodating and willing to cancel our reservation if we chose to as a result.

The room setup was perfect for our family of 5.

Stayed in April 2025

WIFI and Cable were out

Stayed in April 2025

We stayed in a 2 bedroom suite and it was perfect.

Stayed in April 2025

Price wasn’t correct

Nice

Stayed in November 2024

The pool was a little small and the pool room echoed really bad when kids are playing and screaming it intensifies their sounds worse than other places I’ve been to. The hot tub was shut down for repairs I think cuz it had no water and pink stuff all over it. It would have been nice if the site had mentioned the hot tub was closed. The breakfast was ok but they only had one waffle maker and seemed like a long line for waffles at the time.

The location was nice, the room seemed clean and the beds were comfortable. I also liked that breakfast was included.

Stayed in September 2024

Breakfast

The room

Stayed in June 2024

The hot tub was not working

Very nice

Stayed in May 2024

Mattress was hard for me

It was nice spacious

Stayed in October 2023

Broken elevator!

Close to Wings center

Stayed in September 2023

Hot tub was nasty and out of order. Staff was rude when I questioned if there was meat and her cold reply it is in the gravy.

Convenient location, kitchen area, quiet for most part

Stayed in September 2023

we were not informed the room would not be cleaned or serviced. the sheet. blanket, and cover were poorly assembled.

we enjoyed

Stayed in June 2023

It was a very busy weekend and they ran out of clean towels. The room we booked was not available when we arrived even though I had called to confirm. The staff was very nice and did their best to accommodate us.

The staff was exceptional and everything was clean. The location was great.

Stayed in March 2023

NO housekeeping. Had to go to front desk to get more clean towels and trash bags and throw away full trash bags in lobby. Hotel Ran out of decaffeinated breakfast tea and couldn’t obtain more. Temperature controls in room bad. Room had an unpleasant odor.

Not much

Stayed in August 2025

The pool/spa are out of service, my room had a malfunctioning ac/heat unit issue that was known prior to them placing me in the room.

It was close proximity to where I needed to be.

Stayed in May 2025

We booked the hotel because of the pool and hot tub. My son was on spring break and wanted to swim. We were headed to the Air Zoo 4 miles away the next day. When I booked online nothing alerted us that this was not the case. When we arrived they had a note on the front desk. Because I booked through a 3rd party.(Third party did not have this listed) I was unable to cancel. The lce machine was down so we couldn't keep our drinks cold. March Madness was on and we couldn't watch it because the tv kept going out. We asked the staff and they said there was nothing they could do. They had satellite tv and due to the wind that always happens.

Black rock next door

Stayed in March 2025

No pool. Broken elevator. Wasn’t told either of these at checking until we had checked in. I wouldn’t have accepted the room had I known the elevator didn’t work and there was no pool; the only reason we wanted a staycation!

Booking.com advertised a pool. Their pool was closed. The elevators did not work. We booked through the site and we were given a fourth floor room that we had to use the stairs to get to. Waiting to hear back from booking.com about a refund.

Stayed in February 2025

Phone in room didn’t work told staff And rather than fix, it was told they were short staffed no linens for pull out sofa not enough towels and staff seemed indifferent. We got our own linens and towels would not stay here again for the price.

Location

Stayed in January 2025

It appears our room was positioned above the kitchen and admin offices on the second floor. And during the early morning hours I heard sounds like a truck delivering a load to the warehouse, sort of a mechanical banging sound. Perhaps it may have been laundry. My first impression was that it was supplies being delivered to the kitchen. I never ask the front desk about it however. The comfy beds outstripped the bumping sounds.

Clean, looks nice, complimentary breakfast, comfortable beds, and great Staff.

Stayed in October 2024

none

Clean, quiet, convenient

Stayed in August 2024

There were no staff. It was impossible to get my room cleaned, which was dirty when I arrived. I suspect there’s actually no housekeeping staff at all.

Good location, quiet, comfortable bed, it seems like it was once a nice hotel.

Stayed in July 2024

The woman working the desk at night was the rudest and most unhelpful person I’ve experienced in a long time. We didn’t get back to our room until midnight and when we walked in we were met with a scowl. She didn’t greet us at all when we walked in and acted like it was a burden to help us out when we tried to buy a couple sodas from the little shop next to the desk. We were there for our wedding anniversary - we went to an airshow a few miles away from the hotel and dinner and after so our spirits were high upon walking in. WE greeted HER with kindness and smiles. We attempted to lighten the mood by asking how her night was going and just got a one word answer and another dirty look. It was EXTREMELY uncomfortable. When we got to our room, we found that our air conditioning didn’t work and it was 80 degrees in our room. After giving it an hour or so to see if we could troubleshoot it on our own and get it to cool down we decided to call to see if there was perhaps a rolling unit or a fan. She never answered the phone, so my we walked down to let her know. She said “it’s 1 am, I don’t know what you expect me to do for you” My husband spoke up and said ma’am we are on the second floor, it’s July and heat rises, we are hot” he was jovial, and kind. Again, he was trying to lighten the mood and again we were met with a scowl. She let us know that she couldn’t do anything about it and she would make a note for maintenance. Neither of us slept well, it got up to 83 in our room - the windows didn’t open and there was hot air blowing from the unit. This was a miserable stay. Breakfast was good and it was nice to be in the cool air of the lobby. The night time staff was absolutely awful. I’m honestly still stunned by just how very unhelpful she was. I get that it was the middle of the night and maybe they were booked fully and we didn’t have a lot of options. But a little kindness would have gone a long way with us. We are pretty easy going people.

The location was perfect. It was right off the highway and close to shops and restaurants and local attractions.

Stayed in July 2024

Free wine is always a good idea. ☺️

Staff was extremely friendly and down to earth

Stayed in July 2024

Noisy shower fan that couldn’t be turned off 😩

Stayed in July 2024

The hotel lost power around 11 pm due to severe storm. When we checked out at 9:30 there was still no power. No way to shower or anything. No one told us or informed us of the storm or why there was no power. I have medical issues and the lack of air made me sick. When we left the guy at the desk said the manager was not there and no one we could tell about our dissatisfaction. It was awful.

It was clean location was good

Stayed in June 2024