Reviews of Homewood Suites by Hilton Chicago West Loop Fulton Mkt Area 3 stars

The location was great. The breakfast was good and the kitchen staff very friendly.

I found a live bed bug in my bed on the last day of my stay. I immediately reported it to the front desk and showed evidence, but the hotel claimed the inspection was negative, even though I have a video of the bug. They only offered a partial refund on one night out of 3, which was very disappointing. Guests deserve transparency and assurance that matters like this are taken seriously. I hope the hotel will take stronger steps in the future to ensure rooms are pest- free

The hotel was very nice. Breakfast was a good variety as well.

The view from the roof wasn't as I expected. All we say were other buildings blocking views of downtown Chicago.

Clean, location, and quiet.

All was good.

mattress could have been better. The cooling vent would go on high and it was directed on the bed. Much too much airflow directed at the bed.

Breakfast was good

65.00 a night for parking

Great experience! George was so kind while we checked in. Great, spacious, clean, comfy bed/pillows room. We already book for a second experience coming up. :) Nice sitting rooms. Enjoyed the book selection.

The breakfast is one of the main reasons we chose to stay at this hotel, and we had a great attendant named Annette, who was very welcoming and friendly. The housekeeper was great (we did not meet her/him), but you can tell they took their time. We used the gym daily and had no problems. Everywhere you went in the hotel, the staff and housekeeping were very friendly.

The mattress on the sofa bed was old and not comfortable (even to my 10-year-old). I would recommend updating it. You can tell it was old. Also, there was no dish soap. The room had everything you need to cook, but no soap to wash dishes by hand. I see the dishwasher is there, but if it's only one cup, handwashing is easier. When checking in, we were told that happy hour was Monday to Thursday, and then, sadly, we found out that it was only on Wednesdays.

The hotel itself is a modernized, clean facility. The front desk persons were very nice, helpful and pleasant.

Paying for parking and it not being guaranteed. Almost everything seemed to have a cost attached to it.

The suite was spacious. Great view. I loved having the pool and terrace

The pull out bed for my two daughters was very uncomfortable the mattress was stained. The breakfast was the same everyday not a lot of selection.

The hotel was pretty good, offering a very nice and abundant breakfast buffet. The room was quite spacious, featuring a nice kitchen area with a dishwasher and plenty of dishes, as well as a large bathroom with a high-pressure shower. All the staff were helpful and respectful, but especially in the breakfast area, there was a person named Annette who was super friendly and attentive to our needs every day at breakfast time. The room was tidied up every day, and the views from it were amazing.

Nothing special, except maybe the price, which is pretty expensive considering it's a bit far away from The Loop.

Everything was great - staff was very helpfull - breakfast was divine

Location, breakfast included, cleanliness, room size, public areas, rooftop patio