Reviews of Homewood Suites By Hilton Chicago Downtown South Loop 3 stars

Great location and view

Overcharged was told one price for booking.com got there it was extra $300 ..Notice it call them they fix it but tried it

The location was perfect. We skipped the breakfast offered and decided to eat out. The valets were amazing. They were patient with me when they were super busy. And the lady at the check in desk was very nice. I would definitely stay there again. The room was spacious with an amazing view.

The only thing I had a slight issue with was the bed sheet was stained and the room could use a good dusting. My kids and I slept on top of the blanket because of the dirty sheet. I didn't say anything mostly cause I didn't want to make the hotel staff angry and we only stayed one night. I've never traveled that far before so I didn't know what to expect with the people.

Location was close to the Field museum. Room was of good size. Breakfast was too light.

Room was too expensive for the services offered. I would not come again to this hotel. The cabinet was broken. Internet connection was bad.

Nice hotel, clean, comfortable room

Breakfast, elevator

Close walking proximity to Soldier Field Stadium and museums. Seems like a safe area.

Some cleanliness to be desired. Pullout couch blanket kit was dirty. Bathroom wasn’t spotless and left cleanliness desired for the $400/night price. Shower and toilet leaked. Lots of exterior noise through the night. Limited selection on snacks. Breakfast selection wasn’t great. Ended up eating elsewhere.

Location was good, parking was not so great, but that's pretty much the way it is all over Chicago. The staff were very nice and friendly.

They clean rooms every other day, but could at least offer to take out trash and replace towels without having to call them to come and do that.

Excellent size rooms. Good gym. Solid WiFi. Location was good for soldier field.

The breakfast was awful.

My recent stay at Homewood Suites by Hilton in the South Loop area of Chicago was very enjoyable. The hotel has a great location — close to downtown, the park, and the lakefront, where you can walk and enjoy views of the city. The room was spacious, clean, and well-equipped. I got a room on the 17th floor with a beautiful city view, and in the morning I could see the sunrise over Lake Michigan — truly memorable! The staff was friendly and helpful. Special thanks to the young woman who checked me in late on August 18 — she was very kind, cheerful, and welcoming. The pool is small, but warm and perfect for relaxing after a long day.

The breakfast was very basic, just the minimum and not very healthy! Personally, it was enough for a quick snack, but it felt more like a 2-star hotel breakfast in Europe, not what I’d expect from Hilton. There were no vegetables at all, and the only fruits available were apples and sometimes bananas. The most disappointing part was the use of plastic plates and cutlery. While other countries are fighting plastic waste and have already banned plastic straws, here, during one breakfast, the staff took out several bags of plastic tableware! It was such a terrible sight! Additionally, I was charged a $525 deposit (for 7 nights), even though Booking.com listed it as €75 for the entire stay. However, the money was returned to my card quickly. The mattress was full of lumps. There was no proper blanket, just a few thin sheets. The air conditioner was very noisy and hard to figure out how it works. When I turned it off, it would turn back on by itself. These were just some of my observations, but overall, the room was good. I had a pleasant stay.

clean perfect good price

Everything

location room kitchen

breakfast and swimming pool

The location was excellent and much was in walking distance. It was a plus that the subway connection and placement was good. The facilities were clean and welcoming. We appreciated the coffee service in the entrance.

The breakfast was adequate, but the service staff seemed overwhelmed. Often items had run out, despite the crew working diligently to refresh. It is unfortunate that there is so much disposable plastic waste. Surely Hilton can find a way for guests to not use styrofoam plates and plastic cutlery.

Friendly staff, delicious breakfast, beautiful rooms, a whole kitchen in the room!

Mold around hot tub

Location and the view of Lake Michigan

Front desk could have been more helpful and they should clean the washers out because they were filthy. Would be nice to have more ways to buy water or something to drink .

It was super beautiful

Great location. Within walking distance of everything. Friendly and helpful staff. Will definitely be back.

Unfortunately, when it rains, the TV goes off. Not nice... Pouring outside, nothing to do in the room, not even TV.

It was clean

The bed was not comfortable, the staff was hard to converse with, it was loud.