Reviews of Home2 Suites By Hilton Utica, Ny 3 stars
119 N Genesee St, Utica, NY 13502, United States
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Reviewed: 5 September 2025 · Stayed in June 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good, staff was great
Noisy neighbors, but the staff was able to assist.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewStayed for a family wedding in Jordanville. Breakfast was great, staff were very friendly, warm, and helpful. There is a FREE washer and dryer available which we used when our baby did what babies do… we enjoyed the pool, slept well, ate well… Nearby restaurants were great too.
Loved everything
Hi Heather, Thank you so much for the wonderful 10/10 rating! It was truly a pleasure having you stay with us. I'm so glad to hear you enjoyed breakfast and found our staff to be friendly and welcoming—that means a lot to us. I'm also happy the complimentary washers and dryers came in handy during your stay. We’d love to welcome you back the next time you’re in Utica for another fantastic visit! Warm regards, Mia Hardy Guest Services Manager
Hi Heather, Thank you so much for the wonderful 10/10 rating! It was truly a pleasure having you stay with us. I'm so glad to hear you enjoyed breakfast and found our staff to be friendly and welcoming—that means a lot to us. I'… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewVery clean
Dear Marissa, Thank you so much for giving us a 5-star rating. We truly appreciate you taking the time to share your score with us. It was a pleasure having you stay, and we’re glad to hear that you enjoyed your clean room. We look forward to welcoming you back again soon. Warm regards, Mia Hardy Guest Services Manager
Dear Marissa, Thank you so much for giving us a 5-star rating. We truly appreciate you taking the time to share your score with us. It was a pleasure having you stay, and we’re glad to hear that you enjoyed your clean room. We look forward … Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewthe area
area
Thankyou for your valuable feedback !
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewThe lady managing the breakfast was very nice.
We were very disappointed with our stay. We had booked and paid for a room with two queen beds, but upon arriving at 10:00 PM after a long drive, we were told the only room available had one king bed and a sofa bed due to a maintenance issue. Unfortunately, no one contacted us in advance to inform us or give us the option to make other arrangements. Traveling with my 77-year-old mother, the only purpose of our stay was to have a good night’s sleep before continuing our trip the next morning. I couldn’t let her sleep on the sofa bed, which was not comfortable for either of us. Additionally, the room was noisy due to traffic from the main road and passing trains, which made it even harder to get the rest we needed. This was not the experience we expected or paid for.
Dear Einat, Thank you for sharing your feedback, and for your kind words about our breakfast attendant — we’re glad to hear she made a positive impression. However, we are truly sorry to hear about the disappointing experience you had during your stay. We completely understand how frustrating it must have been to arrive late at night after a long drive, only to find that the room you had booked and paid for was not available. This is not the experience we want for any of our guests, especially when comfort and rest are the primary reasons for your visit. We sincerely apologize for not notifying you in advance about the room change due to the maintenance issue. You should have been given the option to make alternative arrangements, and we deeply regret the inconvenience this caused — especially given the circumstances with your mother. It’s also unfortunate that the room's location and noise levels made it even harder for you to get the rest you needed. Please know that your feedback has been shared with our front desk and management teams so we can better handle such situations in the future, including improving communication and guest care during unexpected room changes. We appreciate you bringing this to our attention, and we genuinely hope you’ll consider giving us another chance to provide the level of comfort and service we’re committed to. Warm regards, Vaishnavi Shinde Guest Experiences Manager
Dear Einat, Thank you for sharing your feedback, and for your kind words about our breakfast attendant — we’re glad to hear she made a positive impression. However, we are truly sorry to hear about the disappointing experience you had dur… Show more
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewClean but dated
Location was ok but neighborhood and food around it was sketchy
Dear Jeanine, Thank you for staying with us and for taking the time to share your feedback. We’re surprised by your comment regarding the hotel feeling “dated,” as we’re actually the newest property in the area. That said, we understand that perceptions can vary, and we always appreciate hearing how we can improve. While we can’t change our location, we’re proud to be situated in an area that offers fantastic dining options and scenic spots like Harbor Point right behind the hotel—a beautiful area for walking, biking, or launching a canoe. We hope you’ll consider giving us another opportunity in the future. If there’s anything specific we can do to enhance your next stay, please don’t hesitate to reach out. Warm regards, Mia Hardy Guest Services Manager
Dear Jeanine, Thank you for staying with us and for taking the time to share your feedback. We’re surprised by your comment regarding the hotel feeling “dated,” as we’re actually the newest property in the area. That said, we understand th… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe staff was extremely accommodating and so sweet.
My
Dear Latifa, Thank you so much for your kind words! We're thrilled to hear that our staff made such a positive impression and that you found them to be both accommodating and sweet. Your feedback truly means a lot to us, and we look forward to welcoming you back for another great stay. Warm regards, Vaishnavi Shinde Guest Experiences Manager
Dear Latifa, Thank you so much for your kind words! We're thrilled to hear that our staff made such a positive impression and that you found them to be both accommodating and sweet. Your feedback truly means a lot to us, and we look f… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe room was nice and clean. Breakfast was free, and my family and I liked it. The location was great, quiet and perfect for resting, sleeping, and taking care of personal matters."
The bathroom sink was clogged and drained very slowly while I was washing and shaving. It definitely needs attention. After using the toilet, we noticed there was no toilet brush or plunger available for cleanup. The staff members were great to us overall. However, I want to mention something that felt a bit off. There was a lack of warm, welcoming smiles toward guests, and we didn’t hear a friendly 'May I help you?', especially from the manager, whose tone and body language came across as cold and suspicious. Hospitality is about kindness and making people feel welcome, and there’s always room in life to learn and grow in that area.
Dear Solomon, Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you and your family enjoyed the clean and comfortable room, appreciated the complimentary breakfast, and found our location quiet and convenient — it's wonderful to know these aspects of your stay met your expectations. We sincerely apologize for the inconvenience caused by the clogged sink and the lack of bathroom essentials like a toilet brush or plunger. These are important details that should never be overlooked, and we’ve already brought them to the attention of our maintenance and housekeeping teams for prompt correction. We also appreciate your candid comments regarding the guest service experience. While we're happy to hear that our staff were overall great to you, we're genuinely sorry if any interaction — especially with management — made you feel anything less than welcome. Your feedback is a thoughtful reminder that true hospitality is shown not only in service but in warmth, tone, and attitude. We take this seriously and will be using your comments as part of our ongoing training to ensure every guest feels genuinely cared for. Thank you again for your constructive insights. We hope to have the opportunity to welcome you back and provide a stay that reflects the hospitality we’re truly committed to offering. Warm regards, Vaishnavi Shinde Guest Experiences Manager
Dear Solomon, Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you and your family enjoyed the clean and comfortable room, appreciated the complimentary breakfast, and found our location qu… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewEverything
None
Dear Anatoliy, Thank you so much for your wonderful feedback! We're delighted to know that everything met your expectations and that you had a pleasant stay with us. We look forward to welcoming you back again soon! Warm regards, Vaishnavi Shinde Guest Experiences Manager
Dear Anatoliy, Thank you so much for your wonderful feedback! We're delighted to know that everything met your expectations and that you had a pleasant stay with us. We look forward to welcoming you back again soon! Warm regards, Vai… Show more
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewBed was comfortable and we appreciated the apples and coffee.Toilet paper was soft, clean towels. The breakfast needs improvement.
Pool chairs and outside chairs in seating area are extremely uncomfortable. Cold pool ! Constant problems with the TV and shower is slippery. Shower door did not close all the way. Breakfast was disappointing as the breakfast lady did not stock items and food was overcooked or reheated for the next day !!!! Do you want a hard sausage patty and dried out eggs ??? The oatmeal was disgusting.(It was half over dry and wet. It was not fresh. Looked as if it was stuck in the fridge and reheated ! Definitely not fresh oatmeal. She needs training for the breakfast position,she has no idea how to cook food rotate items,Stock simple items. Whatever she does it's not focusing on her job description. Hotel staff are ok, they forget running a hotel requires consistency and quality. Thank you
Dear Jessica, Thank you for taking the time to share such detailed feedback about your recent stay. We're pleased to hear that you found the bed comfortable and appreciated the thoughtful touches like the apples, coffee, soft toilet paper, and clean towels — it's great to know those small details helped make your stay more enjoyable. We’re truly sorry to hear that several aspects of your experience did not meet expectations. We sincerely apologize for the discomfort with the pool seating, temperature issues, TV and shower problems, as well as the breakfast quality. Your comments regarding the food preparation, freshness, and stocking are especially concerning, and we want you to know that they have been shared with our kitchen and training teams for immediate review and improvement. It’s important to us that every guest receives consistent quality and care during their stay, and we clearly fell short in several areas during your visit. We also take your feedback about staff attentiveness and the importance of consistency seriously, and we will address this internally to ensure a better guest experience moving forward. We truly appreciate your honesty and hope you’ll consider giving us another opportunity in the future to show you the standards we strive to uphold. Warm regards, Vaishnavi Shinde Guest Experiences Manager
Dear Jessica, Thank you for taking the time to share such detailed feedback about your recent stay. We're pleased to hear that you found the bed comfortable and appreciated the thoughtful touches like the apples, coffee, soft toilet pa… Show more
Reviewed: 2 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewIt was great
Derrick, we're so glad to hear you enjoyed your stay and our wonderful staff — we truly are lucky to have them! We look forward to welcoming you back the next time you're in the area. Mia Hardy Guest Services Manager
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe staff was very helpful with directions, the were very accommodating with needed, more coffee,towels and straightening up/cleaning out room.
The bathroom could be just a little bigger
We’re so happy to hear you enjoyed our staff—they truly are wonderful, and we’re very thankful for them! I’m sorry to hear that the size of the bathroom wasn’t what you were hoping for. Our rooms are designed for extended stays, which means the living space is more spacious while the bathrooms tend to be a bit smaller. We hope that despite this, you still had an enjoyable stay with us! Mia Hardy Guest Services Manager
We’re so happy to hear you enjoyed our staff—they truly are wonderful, and we’re very thankful for them! I’m sorry to hear that the size of the bathroom wasn’t what you were hoping for. Our rooms are designed for extended stays, which means… Show more