Reviews of Home2 Suites By Hilton Utica, Ny 3 stars
119 N Genesee St, Utica, NY 13502, United States
#1 of 13 hotels in Utica
Guests' ChoiceReview score
Based on 267 hotel reviews
8.6Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
8.9
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Facilities
9.1
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Staff
8.9
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Value for money
8.6
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Free WiFi
9.0
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Reviewed: 24 August 2025
Sabrina
United States11 reviews2 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Noisy neighbors, but the staff was able to assist.
Breakfast was good, staff was great
Stayed in August 2025
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Reviewed: 6 August 2025
Heather
United States30 reviews5 helpful votes10“Comfortable family hotel”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Loved everything
Stayed for a family wedding in Jordanville. Breakfast was great, staff were very friendly, warm, and helpful. There is a FREE washer and dryer available which we used when our baby did what babies do… we enjoyed the pool, slept well, ate well… Nearby restaurants were great too.
Stayed in August 2025
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Reviewed: 26 July 2025
Marissa
United States2 reviews10“Friendly and helpful staff”- • Solo traveller
- • King Studio Suite - Non-Smoking
- • Stayed 8 nights
- • Submitted via mobile
Very clean
Stayed in July 2025
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Reviewed: 12 July 2025
Latifa
United States5 reviews2 helpful votes10Exceptional- • Couple
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
My
The staff was extremely accommodating and so sweet.
Stayed in July 2025
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Reviewed: 7 July 2025
Solomon
United States1 review8.0Very good- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
The bathroom sink was clogged and drained very slowly while I was washing and shaving. It definitely needs attention. After using the toilet, we noticed there was no toilet brush or plunger available for cleanup. The staff members were great to us overall. However, I want to mention something that felt a bit off. There was a lack of warm, welcoming smiles toward guests, and we didn’t hear a friendly 'May I help you?', especially from the manager, whose tone and body language came across as cold and suspicious. Hospitality is about kindness and making people feel welcome, and there’s always room in life to learn and grow in that area.
The room was nice and clean. Breakfast was free, and my family and I liked it. The location was great, quiet and perfect for resting, sleeping, and taking care of personal matters."
Stayed in July 2025
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Reviewed: 6 July 2025
Anatoliy
United States3 reviews10“Great facilities and staff”- • Group
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
None
Everything
Stayed in July 2025
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Reviewed: 2 July 2025
Derrick
United States2 reviews10“Thought the staff very helpful and friendly”- • Leisure trip
- • Couple
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It was great
Stayed in June 2025
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Reviewed: 20 June 2025
Skaarup
United States1 review10“Very nice,clean stay”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Pool could have been a little warmer
Stayed in June 2025
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Reviewed: 25 May 2025
Jilian
United States3 reviews8.0“Nice, but really needs work”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Pillows were very lumpy and uncomfortable. The room furnishings had holes and stains all over them. The furniture was worn out, and was hard. We couldn't even sit on the couch because of how uncomfortable it was.
Breakfast in the morning was fabulous.
Stayed in April 2025
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Reviewed: 8 May 2025
Haley
United States1 review9.0“Compared to other hotels I've stayed at in this neighborhood, this hotel was superb.”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
My only complaint was that the sofa bed mattress was too firm for my liking. And while it didn't bother me, the elevator smelled of wet dog. But that is expected when you're staying in a pet-friendly hotel!
The breakfast was the best I've ever had - hands down. The employees were SO pleasant to interact with - I didn't feel like I was bothering them when I had a question or request. Everything was clean. The room wasn't cramped at all for the 4 of us who stayed.
Stayed in May 2025
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Reviewed: 28 April 2025
Michael
United States12 reviews10“Home away from Home”- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The lobby store charging $4.00 for a candy bar
Everything. The Stay was very comfortable and relaxing
Stayed in April 2025
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Reviewed: 20 April 2025
Jasonna
United States2 reviews10“wonderful!”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
I had no complaints
Breakfast was good. Staff was very friendly.
Stayed in March 2025
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Reviewed: 14 April 2025
Lynne
United States11 reviews1 helpful vote9.0“Nice big room.”- • Leisure trip
- • Group
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Kitchenette. We didn’t cook in, but very nice to have a second sink, real glasses, and that counter space. Young man at check-in desk was very nice and helpful.
Stayed in April 2025
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Reviewed: 13 April 2025
William
United Kingdom7 reviews9.0Superb- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Good hotel, tidy, comfortable and a good location.
Stayed in April 2025
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Reviewed: 25 March 2025
Jess
United States1 review8.0“Perfect stay for a quick trip! Super clean and updated.”- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The bed was a little uncomfortable.
Everything was super clean and up to date, room was a good size and updated. The breakfast was great and the staff were helpful and friendly. Would recommend and stay again!
Stayed in March 2025
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Reviewed: 10 March 2025
Jennifer
United States1 review1 helpful vote10“You'll love this hotel, staff, location close to restaurants, pool, comfortable pillows and bed.”- • Leisure trip
- • Group
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
There was bus full of young (sports team) players on a sports team staying the night, so it was not peaceful at midnight, the staff and chaperones did eventually get them settled in but next time will request a quiet room. I'm wondering if I had requested this when I arrived, if Hotel would have separated us from the rooms sectioned off for the large group to avoid potential sleep issues. There is a $25.00 charge at check-in for incidentals, and the clerk states is returned in a few days after checking out. I cannot confirm this part is automatic yet. We really loved our stay.
Flawless. Perfect experience. comfortable, clean. The suite was worth it and included a fridge and sofa. The staff is friendly and quick, there were even complimentary green apples and cookies upon checking in. The nearby restaurant named Babe's has delicious food, we got takeout and took to the room late at night.
Stayed in March 2025
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Reviewed: 19 February 2025
John
United States1 review1 helpful vote10“It was fun relaxing and enjoyed the fitness Center and pool”- • Leisure trip
- • Couple
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Liked everything
Breakfast was very nice Enjoyed the homemade waffles
Stayed in February 2025
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Reviewed: 5 January 2025
Green
United States3 reviews9.0“Quick and easy”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
They actually had bacon lol
Stayed in January 2025
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Reviewed: 21 December 2024
Dario
United States10 reviews1 helpful vote9.0“Great Value”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 7 nights
- • Submitted via mobile
Minimalist Breakfast
Spacious and clean room. Great coffee. Easy self parking.
Stayed in December 2024
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Reviewed: 3 December 2024
David
United States2 reviews9.0“High value for a moderate price”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Everything was very clean, the staff is very friendly. Breakfast was surprisingly diverse. The pool facilities were great for the kids.
Stayed in November 2024
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Reviewed: 29 November 2024
Ann
United States6 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
Noise from the trains starting around 4 am.
great location, the staff were very accommodating and helpful, the suite was comfortable and clean
Stayed in November 2024
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Reviewed: 23 November 2024
Megavannan
Malaysia30 reviews3 helpful votes9.0“Stay are good. Surrounding with fast food restaurants.”- • Business trip
- • Solo traveller
- • King Studio Suite - Non-Smoking
- • Stayed 14 nights
Interesting places info or places to go for site seeing.
Breakfast have a varities of choice. Should add in for vegeterian with vegetables.
Stayed in November 2024
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Reviewed: 11 November 2024
Brian
United States1 review10“Second time visitor.”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Lots of adults drinking in the lobby, causing a scene. Very noisy and disruptive.
Good location, lots of free parking, super clean and comfortable.
Stayed in November 2024
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Reviewed: 10 November 2024
Kelly
United States4 reviews8.0Very good- • Leisure trip
- • Couple
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
A lot of noise, once again from the large amount of children running around and yelling.
Very crowded, due to a hockey event tons of kids hard to maneuver around the small space.
Stayed in November 2024
