Reviews of Home2 Suites By Hilton St Louis Downtown 3 stars

The hotel is located near the city's library and cathedral. The view from the window is gorgeous. I had a room for 3 people, a double bed, very comfortable and a sofa bed. Between them you could draw a curtain for privacy. The room looks very good, there is also a refrigerator and a mini kitchen, washing products in the bathroom, quality towels and linnen.

Poor breakfast, coffee, milk ran out and were not refilled. The water dispenser as well.

Loved the hotel and it was in a good central location downtown. The building was very nice, updated and clean. Loved the pool table and lounge area and the breakfast was good.

The surrounding area was under construction with condemned buildings and road closures. Also I was unaware there was no parking for guest. We either had to pay hourly for street parking at a meter or pay daily for valet parking.

Everything was over & beyond great!

It is not a bad walk to either Enterprise Center or Bush Stadium. Just be aware that the downtown area does have a lot of people living on the streets.

Parking was expensive with the valet. They did say free in and out but the line was always very long to get you car.

Everything. Little less than a mile from ballpark

Breakfast

Everyone was friendly, rooms were clean. Breakfast had a good selection and fresh. Valet parking made arriving after a long day easy.

Very friendly staff

Breakfast was great.

Car parking was too high

It was clean and the breakfast was good.

The bathroom door wouldn’t stay closed and the table in our room had a broken leg.

Hotel and Staff were amazing, clean spacious great for amenities transport links were great for what we needed. The receptionist that works every evening (sorry jet lag - so I can’t remember her name) was incredibly warm and caring and took an active interest in our trip and the well being of my son which meant the world to myself and my wife. I also want to praise the hotels flexibility my wife wanted to add my son after the booking was confirmed and there was no question or trouble to amend for us and we are so grateful for all you did for us before and during our stay. A really warm homely place to stay. A great American vibe.

The area was not as nice around it and lots of agitated homeless people - the hotel done a great job in security and managing any trouble but the area is not somewhere we would come back to.

Location and area.

Velvet parking to high. Overnight parking is an inconvenience. Lots are too far away.

Nothing

Room was not ready at 16.00 we had to wait until 19.00 before getting our room. No extra bedding for the sofabeds and although this was rectified quickly by the 1 member of staff on the reception desk there were no pillows available. Breakfast was a disaster, hardly anything available. No support from any managers, although staff seem to be trying hard it’s managed extremely badly. Having stayed in the same facility in Nashville which was amazing I cannot understand how they can get it so wrong. Shame as it could be great.

The parking

Beautiful building

Parking on street or 55 valet

All of the staff were incredibly friendly and nice! The breakfast was also very good. The location overall (minus construction blocking a road nearby) was very close to many places around St. Louis we wanted to visit.

As I said earlier, the staff were wonderful. However, I never saw more than one worker scheduled at one time. This meant the 3 times I had to call to the front desk to request items (ex. we needed sheets and pillows for the pull out couch) went unanswered. When I walked down to go in person, there were about 6 people checking in at one. The hotel also had a text option for any needs and those requests were also not fulfilled. We got back to the room around midnight after asking for sheets around 8pm and they were not in the room. Our room never got room service, despite saying they would be doing a full clean every other day. This also meant we did not get our toilet paper refills and had to awkwardly walk down to the lobby (because again, we were put on hold for upwards of 5 minutes the two times we called). This seems to be more of a scheduling issue - everyone was so nice when we came down but they were definitely working overtime!!!

The room was very spacious, including the bathroom. For a room that size I’d usually expect to pay well over $250/night so value was excellent. The gym facilities were clean and modern. Staff was friendly and polite. Location is about 1 mile from the arch, which was a perfect walking distance for me.

I found the bed to be a little too hard and the pillows were somehow like lumpy air… continental breakfast options certainly were available but were slightly under expectations.