The breakfast was very disappointing. It was very minimal and the food was of low quality. For example, there were no toppings other than brown sugar to put on the oatmeal- no nuts, fruits, granola. The egg dish was an odd shaped hockey puck like thing that did not look appetizing.

I liked the location close to the airport. I appreciated the fitness center - small but adequate. I appreciated the hospitality of the staff.

Stayed in August 2025

Quite expensive for what you get. This is a no-nonsense, unfancy, in-and-out hotel with no bells and whistles.

Convenience to the Portland is fantastic.

Stayed in August 2025

The smell of the hall ways - very musty or "feet" / "dog" friendly. I have a dog and love that the property allows them. Just need a better deodorizer. Breakfast was not staffed so most items were gone or not being replaced at 8am. No fruit or pastries. Also, it would be nice to have the option to use food trays and coffee trays to enjoy the use of the room longer and eat in privacy.

Very spacious rooms and well appointed. Staff was very nice and allowed me to stay 2 hours longer since my flight was delayed until 2am.

Stayed in August 2025

Our non smoking room smelled of smoke

Close to the airport

Stayed in August 2025

People above us was running across room all night.

Large very clean room. Loved it.

Stayed in July 2025

Odd smell in bathroom (wet dog/hair in drain) smell.

Safe and convenient location.

Stayed in June 2025

Good

Good

Stayed in July 2025

Wanted room for 4 and thought got 2 beds, but 1 was sleeper couch. Would have chosen differently if knew that. If you go to the breakfast later they dont restock.

Helpful staff

Stayed in July 2025

Bathroom door wouldn’t shut properly like it was swollen from moisture or humidity. I dislike that they charge you a $100 deposit at check-in , other major brands do not do this. It doesn’t matter that I’ll get the money back. It’s the fact that they charge it in the first place and if somebody screws up and forgets to return it or somebody else does damage and they blame it on me I’ve ended up paying an extra hundred dollars for that night.

Close to location of my overnight medical test. Room was laid out nicely. Not too much noise from airport.

Stayed in June 2025

Front desk provide more info on shuttle to airport & parking if needed. Had to return to desk twice to book shuttle & get parking tag.

Location, beds , check in /out easy Coffee in Lobby

Stayed in May 2025

The only thing I noticed that wasn’t 100% was the carpeting in the rooms and hallways. They look pretty worn and dated, however, they were clean. There was a sofa bed in the room but when we tried to use it we discovered that it was broken.

The breakfast area was excellent, spacious, and very clean. There could perhaps have been a few more protein offerings.

Stayed in May 2025

Syrup dispenser was not fully screwed down so it was messy. Real sausage would be nice.

Like the staff checking me in and the KING size bed.

Stayed in April 2025

The location was good for my needs

Stayed in April 2025

The $75 pet fee seems unreasonable! I wasn't informed when I made the reservation that there would be a pet fee.

Stayed in April 2025

The fact that we had 2 sinks that wouldn't drain (bathroom and Kitchen) and the breakfast, eggs were always cold with no flavor.

We liked everything about the location and the staff especially the front desk staff (Veronica)

Stayed in April 2025

Location

Stayed in April 2025

Your staff member named Krystal illegally ran my card without permission after telling me I could not extend the room through you guys because I did it through booking.com and would need to do it through them. I went and extended another night through the website. When I came downstairs to go outside with my friend she waved at me and said " oh I am glad you came down I wanted to let you know I went ahead and canceled your room!" I was so confused about how she could book a room without my permission and run my card. She charged me for the room and then returned the money. She then told me I had to pay $219 for the room. I explained to her that I paid online and I was only supposed to pay a $100 fee for damages like I did the night before. She refused to listen to me and insisted I pay. I swiped my card for $219, she then said it timed out and I needed to swipe again. My card declined the second time because it had already gone through the first time. After I explained to her that the first one went through because I only put that amount on my card she argued with me saying it did not. She went in the back and spoke to someone and said sorry you are only supposed to pay $100 so I then had to swipe my card again for $100 so now I have been charged 3 times! She had an attitude when I asked for a manager she refused to let me speak to one or call someone. No manager ever came to speak to me. I have not been refunded my money. I stay at the home 2 suites in Boston and this never happens! You need to train your staff about customer service and give me my money. I am patiently waiting but it has almost been 30 days. I had to spend my bday money because your staff is incapable of listening. Maybe you need a training from Boston. Also when I went to take a shower there was no soap in the bathroom it was empty and the shower had some brown residue on the wall which I believe a lovely gentleman by the name of Jermaine handled immediately.

The hotel set up is great! Rooms are spacey! The housekeeping staff were awesome, friendly, and very accommodating!

Stayed in February 2025

The furniture was not so cozy and did have some spills or staining on it. I thought there would be a spa or hot tub offered. In addition to an exercise or work out area.

I liked the coffee station and newspaper offerings. There was also snacks easily available by a kiosk. The modern furniture was sleek and new.

Stayed in December 2024

Breakfast was filling, fresh, and varied, but could use more fruit. Shuttle to airport was on time and pleasant.

Stayed in January 2025

Breakfast was really underwhelming - selection was very limited and eggs were rubbery. Air conditioning in the room was set to 65 when I checked in on a cold January day.

Room was clean and quiet, staff was pleasant

Stayed in January 2025

Good location, near the airport

Stayed in January 2025

Wish there was a hot tub to soak in but other than that it was a really nice stay with our kids.

I liked the spacious rooms for our kids to be able to move around. The property was about 4 minutes to everything you needed shopping centers and restaurants so very convenient. The breakfast was nice to have in the morning.

Stayed in January 2025

Bathroom was not thoroughly cleaned, found used soap in the tub. They came and cleaned it up but we're not apologetic at all.

Great size, comfy beds and love the kitchenette.

Stayed in November 2024

My wife said the view as s joke!

Good morning breakfast nice choices Very clean

Stayed in December 2024