Reviews of Home2 Suites by Hilton Erie 3 stars

Everything about the place was great.

Shower door didn't close very well. But not an inconvenience.

Great rooms clean and decent prices.

Nothing not to like

Love having basic dishes, sink and freezer for a much needed break from takeout on our road trip. The room was laid out perfectly for our family of 5, including a curtain partition between sofa bed and other beds. I liked that the products they offer for soaps, etc were more natural. The breakfast was a little random but overall everyone found something they liked and the kids loved the waffle bar and toppings. Overall it was a great stay.

The hours for breakfast only go until 9 and they closed promptly - we needed a little bit more time.

It was in a nice spot and the room was large and comfortable. The staff was helpful.

The first room we were given was dirty, the bathroom sink was broken, and the phone did not work.

I like how close it was to restaurants, Walmart, and splash Lagoon

The breakfast was horrible. It was like they made it the day before. The biscuits were rock hard.

The breakfast was amazing. The pool was a nice size and the Queen suite had nice pillows, and a great kitchen. The amount of soap and shampoo was great. The trash bags were dinky and no more were available in the room but the front desk gave us black trash bags which was nice. The facility was clean.

Our key cards didn’t work initially and then there wasn’t a worker at the reception desk for several minutes to help us in the moment. The general manager got the door to open so it was unclear what happened. The coffee in the lobby wasn’t hot and available all day. There was a big laundry basket full of dirty pool towels but clean towels were never brought out. The sheets on the sofa bed were dirty, but they did give me clean ones. There were visible wrappers and trash under the couch. There was trash from people before us in the waste baskets. The bag of extra blankets had visible hairs throughout the bag and when I asked the front desk for a new blanket, I was given a puffy fitted sheet. We were in a suite with a kitchen and I asked for a broom and dustpan to sweep the floor and the front desk sent housekeeping to clean the floor; when she knocked she had a mop and I said I would just like to clean up some food- she gave me the broom and returned a few moments later to tell me there’s no dustpan but she would clean the room. Housekeeping never came, but took the trash.

Location

Dirty sink and shower and dishes in dishwasher No one at desk when arrived after long drive No soap shampoo or conditioner in shower. Needed to be refilled

Pet friendly and dog walks convienient

The Guy who checked me in refused help me find ketchup needed for my daughter’s food. Restaurant forgot in door dash order

Place to sleep

Disabled son had to walk, elevators weren’t working

Close to destination

Spacious room. Very comfortable bed. Little chilly because my man steals the blankets. Shower with excellent water pressure and room for 2. Best hotel coffee ever. Great breakfast with plenty of options.

Great location near all the hustle and bustle of Peach St, right across the street from Splash Lagoon! A little bit of a drive from Presque Isle/Waldameer, but nothing too crazy! Staff was very nice. Breakfast was delicious and fresh, lots of different options. We loved the pool, warm temperature of the water and the room itself, very clean, and a cute little patio area to the side of it. The room itself wasn’t perfect, could’ve used a little bit of a better cleaning, the fridge and coffee tray could’ve used a little bit more of a thorough clean, but really nothing too bad at all. Housekeeping seems to be understaffed which I can empathize with personally working in a similar line of work so I understand! Sheets and towels smelled freshly laundered and were clean, bathroom was stocked with extra towels, soap, tp. Nice cool AC and when it got a little too chilly at night, I turned the temp on the thermostat up a few notches and it was perfect. Bed was comfy, room is spacious with a nice little kitchenette area. Wifi worked great. Lobby was clean and welcoming and even had crayons and coloring sheets to keep my littlest one occupied while we waited for our room lol.

Upon checking in, there was an issue with the front desk staff informing me my payment was declined. I had booked a few weeks in advance through booking.com, which was no fault of the hotel staff themself, but on booking.com’s end I was told. Caused a slight panic since we were two hours from home with two young kids, and the payment had already come out of my checking account and I had the confirmation number and everything. Regardless the front desk staff (wish I could remember their names!) helped to sort the issue in a prompt manner and were kind about it. Only constructive criticism I have would be to do a little bit more thorough cleaning of the rooms, but like I said, was nothing major. Also the walls are a little thin and you can hear a lot of noise from nearby rooms, thankfully I travel with a sound machine so it was fine!

Everything was fabulous!

Leaving.

False advertisement of EV charging stations. Waiting twenty minutes without a line to check in, due to hotel staff being on the phone with another guest. Trash in hallways! Managers lack of communication or decency to return a phone call.

We have stayed here many times. Always great staff. Very comfortable.

Crumbs on the sofa. Only one working elevator

We always like Home 2 Suites because they are reliably excellent facilities - modern with a great kitchenette and sitting area. The bed was very comfortable, and breakfast was better than most. We stayed just one night as a stop on a long car trip. There are a lot of hotels in this area (I'm not sure why), but I would stay here again.

Nothing - everything was great.

The room size was great. Having a corner king size room was amazing, great view. Several different seating areas was very nice, with tables. I would go back again. Sorry we didn't eat there, went to the casino instead. (Three Sister's for breakfast, a buffet $17) although it was offered at the hotel. And next door A&W eatery for lunch. A brunch was also offered on saturday at the hotel, which we did not go to. 😔 We loved the stay 😊👌👍 Mike the manager was very very helpful, our parking fee for the 3 days was taken off the bill. The front desk supervisor Adriana gave me extra points on my account for being a choice hotel member for the Inconveniences we encountered.

The shower door wouldn't stay closed, ( water all over) we figured it out and a blind would not go down. We figured it out. No dressers for clothes, that was different. No microwave in room, but it was one downstairs. Not Convenient.