Unclear about the room cleaning service. They would come and go, but overall not a big deal

Great location, central but quiet at the same time. Gym is complete Laundry is great help for longer stays Bkfast ok

Stayed in August 2025

The sheets were clean but quite old. The fridge was dirty inside and the shower drain was clogged, so water pooled while showering. During our 4-night stay, the room was cleaned only once, and only superficially.

The location was excellent, just a short walk to all the main attractions. The room was spacious and even had a small kitchenette, which was very convenient. Breakfast was tasty, even if not extremely varied. The towels were clean and of very good quality. There’s also a nice restaurant on the ground floor.

Stayed in August 2025

The mattress wasn’t smooth and the bathroom sink was clogged.

Location is amazing, and the city view from my room was nice.

Stayed in August 2025

The mattress was really bad, they didn't clean the room during our whole stay

Location, staff

Stayed in August 2025

A little bit pricey but to be honest accommodation has gone up so much I'm not sure what is expensive these days!

Was very pleasantly surprised. Excellent facilities, very good service. The room was excellent and looked like recently refurbished. The location was a little way from the lake front but you could still walk it. The breakfast was a surprise as well. We were expecting the typical American style of watery coffee and donuts but there was cereals, toast, fresh fruit, eggs, sausage patties and a endless supply of milk which you could take to your room for cups of tea!

Stayed in August 2025

I didn’t like the breakfast But mostly the lady serving the condiments and food in the trays super rude, Not nice at all. We preferred to skip the breakfast and at the start was one of the reasons we booked our stay in the hotel Also the staff of reception not very nice

I liked the cleaning staff, I also liked that u could leave your luggage and the location The main bed was ok!

Stayed in July 2025

Little delay getting into our room. Front desk seemed distracted.

Security, cleanliness, location. You must use your room key to access the elevator.

Stayed in August 2025

We didn't like the air conditioning system that was too cold in the common spaces and we had some problems with the cleaning room services, they should clean every other day but in our room they missed 1 day and in 4 days they came only 1 time after our requests and prompts.

We stayed for 4 nights and we enjoyed the city from this spot. It's really close by the Chicago red line station 5 minutes by walk and 10/15 minutes by the riverwalk. The room was nice and the breakfast was excellent!

Stayed in August 2025

The room was big and clean. Staff were friendly and helpful. Lots of choice at the complimentary breakfast. The location was good and close to lots of buses.

Stayed in August 2025

That they didn’t make the room. I had to ask on my third day and even though they didn’t come. We were four and I have to ask for extra towels because they were all wet. Also there was a rotten smell as you entered the room (720) that seemed to come from the toilet. I told Ashley (she was very nice) but no one came. Hope they fix it for the nexts customers because it was terrible…

It was well Located, as though it was far from my boy’s university it was near trains and lots of restaurants.

Stayed in August 2025

The breakfast

The room was confortable

Stayed in August 2025

Breakfast was ok but during rush hour refilling food/beverages was slow because they only have 2 staff which were doing their best to catch up.

Location was perfect for pir stay in Chicago. Room was great in size and everything in working condition

Stayed in July 2025

Cleaning service - stated was every other day and arrived Saturday night with no service till Tuesday. Then on Tuesday it was a 9am knock for service and no return call. We had no towels and could not get any from reception. Also, security guard was not helpful when cards did not activate at night.

Location. Reception staff. Rooms. Views.

Stayed in July 2025

Nothing, everything was great.

The room was wonderful. Location wonderful. Breakfast wonderful. But the best thing was the staff! They were so nice to us and especially to our 5 year old daughter who keeps telling me "Mama, I want to move to Chicago when I'm big and work at the Home2Suites with the people who were there." Aw. It was wonderful after an extremely stressful travel day (car problems).

Stayed in June 2025

The breakfast is poor

It’s in a really good location. The room was spacious with all of the things you need!

Stayed in July 2025

Unfortunately, the receptionist Mark was very unfriendly. I don’t speak English, but instead of helping, he was rude and didn’t explain anything properly. The parking was far away, and only other guests helped us figure it out. Very unpleasant experience.

When we entered the hotel, a staff member greeted us right away, explained everything clearly, and helped us. At check-in, he gave us a luggage cart, helped us get to the room, and showed us the way. Very friendly and pleasant person. We really appreciated his attitude!

Stayed in June 2025

WiFi was a little spotty, kitchen didn’t have any silverware.

Breakfast was great! Staff was super nice and helpful. Turn down service was great!

Stayed in July 2025

The breakfast was nice and location was great

Stayed in June 2025

Weed smell coming in the entrance

The hotel is in very good location, walking distance to bus stop, walking distance to wholefoods market, 15min walk to Observation deck. We rented queen suite and 12th floor, it was maintained well, cleaned properly. We enjoyed the stay.

Stayed in June 2025

The bed was old and soft and very uncomfortable for a $400/night hotel. Bedding was tried too, as were the old pillows.

Clean and great location.

Stayed in June 2025

N/a

The location is very convenient, in a walking distance to many spots and close to metro and bus stops. The room is very clean, has a full size fridge, microwave, dishwasher, enough plates and cups.The bed is comfortable. Breakfast is descent, it is nice to have waffles for kids. The reception personnel is absolutely amazing: very helpful and friendly! We had a late night flight back home and the guys kept our luggage safe and allowed us to stay for a while in the lobby with a cozy balcony. Definitely recommended!

Stayed in May 2025

The bed was a little small for 2 and a half people. There was a sofa which could turn into a bed but that was not very comfortable. On the first day, we found that our fridge was not working at all (Infact the main wire which connects the fridge to the electric socket was broken). Plus it was stinking. It took a bit of persusing to get the fridge changed on the same evening. We were offered a new room but since we had already unpacked, my wife had to really plead to let us remain in the same room and get the actual fridge changed. The cleaning staff was nice but they would not prefer to clean the room during any other hours except their own. ALso, what is the whole concept of hotels not cleaning rooms daily but only on alternate days? In no other part of the world are hotel rooms NOT cleaned daily. Even the water pressure of the shower was not very good. We were told the pressure is the same on every room. Please be aware that AC temprarture can only be kept at maximum 78 degrees in Faherniet. This is ok during summers bu will be horrible in Winters. It would also be helpful if more breakfast variety was provided. There were very limited options for vegetarians. For the kind of money that the hotel charges, they should have 2-3 hot items to eat for vegetarians. ALso, the laundry is not free. They should have free laundry. $5.50 for washing plus drying plus washing powder seems a rip off. While the hotel room and staff is very nice, the facilities and utilities have a lot of room of improvement.

Hotel is situated in the heart of Downtown Chicago. Very close to several bus stops(Depending on where you want to go) and one can go to most popular tourist places with maximum of just 1 bus change. The subway is around 15 minute walk but the buses are most used transport in Chicago. The room was decent big with all kitchen facilities and utilities(Except an electric gas). The hotel serves breakfast every day and no matter how full the hotel is, you will always find place to eat the breakfast before you start the day.

Stayed in May 2025

Nothing to add, all great or as expected

The location, the size of the room, all the add-ons like the kitchen, gym, and the breakfast included

Stayed in May 2025

Parking Breakfast Bed wasn’t that comfortable

Location Refrigerator Microwave

Stayed in May 2025