Reviews of Home2 Suites By Hilton East Austin - near Downtown and UT 3 stars
2033 E. 5th Street, Austin, TX 78702-4525, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe Home2Suites line is perfect for families, especially if you also have a pet. The rooms are clean and large--we had a great stay.
Nothing. Perfect place.
Thank you so much for your kind words! We’re thrilled to hear that you and your family (including your pet!) had a great stay with us at Home2 Suites. Our goal is to provide clean, spacious, and comfortable accommodations for all our guests, and it's wonderful to know we delivered on that for you. We hope to welcome you back again soon for another relaxing visit! Warm regards, The Home2 Suites Team
Thank you so much for your kind words! We’re thrilled to hear that you and your family (including your pet!) had a great stay with us at Home2 Suites. Our goal is to provide clean, spacious, and comfortable accommodations for all our guests… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation Hotel, in general, was nice--nice work areas, gym, pool, had snacks available, were pretty attentive...
The ant issue in my room was ongoing. Maybe breakfast could be at least another hour long
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our location, work areas, gym, pool, and the attentiveness of our team. However, we sincerely apologize for the inconvenience caused by the ant issue in your room—we take this very seriously and will address it immediately to ensure it doesn’t happen again. We also appreciate your suggestion regarding breakfast hours and will definitely consider extending them to better accommodate our guests’ needs. We hope to welcome you back soon for an even better stay!
Thank you for sharing your feedback with us. We’re glad to hear you enjoyed our location, work areas, gym, pool, and the attentiveness of our team. However, we sincerely apologize for the inconvenience caused by the ant issue in your room—w… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewI had planned to give these guys ten-out-of-ten. All went well initially. The rooms are lovely and new, the facilities are great and the staff were very welcoming.
It has been one week since we checked-out and Hilton still haven't returned the extra money they wrongfully charged us. I suspect that what happened is that the receptionist took a very hefty security deposit upon check-in, though we weren't advised about it at the time. (USD240 extra taken for a 2 night stay that cost USD276). We had already pre-paid for our stay in full days earlier. It has been a huge hassle getting our money back - communications are very lacking and unprofessional. We have also lost money in bank fees as we didn't realise at first that Hilton had taken the extra money. We ending up part paying for our groceries in foreign currency as the USD that we thought were loaded onto our account, had been taken. The breakfast is mostly highly processed/powdered foods. There are signs stuck everywhere to the walls and furniture asking for guests to tip the staff, saying how easy it is to do by app. It's pretty distasteful and highlights that the staff are likely underpaid. I would rather tip in person, as I'm not sure I trust this establishment to give the tips to the right people.
Dear Simon, Thank you for taking the time to share your experience with us. While we're glad to hear that you initially enjoyed the room, facilities, and warm welcome from our team, we're truly sorry to learn about the frustration caused after your stay. We understand how concerning it must have been to notice the additional charge, especially after pre-paying in full. To clarify, a security deposit was taken at check-in, which is standard practice, but we sincerely apologize that this wasn’t clearly communicated to you at the time. We’ve since processed the full refund, and you should see the funds returned to your account within a few business days, depending on your bank’s policies. We also regret the inconvenience this caused during your travels, including any bank fees or difficulties with spending. Your feedback is extremely important to us, and we’re reviewing our communication practices to ensure this doesn’t happen to future guests. Regarding your comments on breakfast and tipping signage, we appreciate your honesty. Your concerns have been noted and will be shared with the appropriate departments for review. We’re committed to creating a respectful and transparent environment for both guests and staff alike. If you have any further concerns or need assistance confirming the refund, please don’t hesitate to reach out to us directly. Thank you again for your feedback—it helps us improve and serve our guests better.
Dear Simon, Thank you for taking the time to share your experience with us. While we're glad to hear that you initially enjoyed the room, facilities, and warm welcome from our team, we're truly sorry to learn about the frustration c… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewAccommodations were great; room was large, free breakfast was plentiful and kept us going for 2 meals. The gym had equipment we needed and pool was refreshing for Austin summer heat. Staff were pleasant and very responsive. Location was slightly removed from East Austin action, but we had a car and scooters were available for short trips.
No complaints!
Thank you so much for your thoughtful review! We're thrilled to hear you enjoyed your stay, especially the spacious room, plentiful breakfast, and refreshing pool — perfect for that Austin heat! It’s great to know our gym met your needs and that our team helped make your visit comfortable. While we’re a bit removed from the East Austin buzz, we're glad the transportation options made getting around easy. We hope to welcome you back again soon!
Thank you so much for your thoughtful review! We're thrilled to hear you enjoyed your stay, especially the spacious room, plentiful breakfast, and refreshing pool — perfect for that Austin heat! It’s great to know our gym met your needs… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewCkeck in and room were excellent.
When I made the reservation I was told that they had free parking. On check in I was told it was 35$/night
Thank you for your kind words about the check-in and the room we’re glad you had a great experience in those areas. We sincerely apologize for the confusion regarding the parking fees. We strive to provide clear information about all charges and regret any inconvenience this caused. Your feedback is valuable, and we will review our communication to prevent this in the future. We hope to have the opportunity to welcome you back and provide an even better experience.
Thank you for your kind words about the check-in and the room we’re glad you had a great experience in those areas. We sincerely apologize for the confusion regarding the parking fees. We strive to provide clear information about all charge… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewThe swimming pool and the breakfast!!!
Nothing it was perfect!
Thank you so much for your kind words! We're thrilled to hear you enjoyed the swimming pool and breakfast, and even more delighted that everything was perfect during your stay. We hope to welcome you back again soon!
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in May 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewVery clean , comfortable and easy access to local entertainment district
Thank you for your kind feedback! We're glad you found the hotel clean, comfortable, and conveniently located near the local entertainment district. We hope to welcome you back for another great stay soon at the Home2 Suites by Hilton Austin East!
Thank you for your kind feedback! We're glad you found the hotel clean, comfortable, and conveniently located near the local entertainment district. We hope to welcome you back for another great stay soon at the Home2 Suites by Hilton A… Show more
Reviewed: 11 July 2025 · Stayed in April 2025
Verified reviewReviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 18 June 2025 · Stayed in May 2025
Verified reviewClean, tidy, good breakfast & helpful staff
location - had to get an Uber every time we wanted to do something
Dear Robert, thank you so much for your wonderful 10/10 review! We're delighted to hear that you enjoyed the cleanliness, our breakfast offerings, and found our staff helpful – your kind words mean a lot to us. 😊 We appreciate your feedback regarding the location as well. While we're a bit tucked away, we hope the comfort and service made up for the extra travel. We'd love to welcome you back anytime!
Dear Robert, thank you so much for your wonderful 10/10 review! We're delighted to hear that you enjoyed the cleanliness, our breakfast offerings, and found our staff helpful – your kind words mean a lot to us. 😊 We appreciate your … Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewBreakfast and space in room
Need water in room
Hello Karen! We are very glad that you enjoyed your stay. See us again soon whenever travel brings you back here in Home2 Suites Eastside Austin. Cheers!
Reviewed: 13 May 2025 · Stayed in February 2025
Verified reviewEverything
Nothing
Thank you for the kind words, Janicee! We’re so glad you enjoyed your stay and that our team could assist with the room switch. Your comfort means everything to us. We hope to welcome you back again soon at the Home2 Suites Austin East by Hilton!
Thank you for the kind words, Janicee! We’re so glad you enjoyed your stay and that our team could assist with the room switch. Your comfort means everything to us. We hope to welcome you back again soon at the Home2 Suites Austin East by H… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified review