Reviews of Home2 Suites By Hilton Amherst Buffalo 3 stars
3820 Ridge Lea Road, Amherst, NY 14228, United States
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWater pressure in the early morning was so poor I could not take a shower. Water ran no more than a trickle.
Non-functioning shower. I could not address as it was 3:39 am.
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe rooms were clean; the housekeeping did an excellent job stocking the place. It had everything and a little more. Normally places that advertise amenities rarely have them as advertised. However, this place ensured that you had the room fully stocked. The breakfast was good, the staff did a really good job of keeping all items available. Sadly one can't say the same about the guests, who were hogging certain sections, cutting between lines and being generally rude - sad to see people behave that way. There was plenty of parking available as well and it's close to good dining.
A small comment on the room itself, while it was very comfortable, it had a weird bathroom with a barn-door. The door didn't close, simply slid across, making it really weird. It might be ok for couples, but sharing a room with family wouldn't work. There was no lock - so it was rather uncomfortable. That was the only drawback
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewAmenities in room
Breakfast serving area a little small Had to ask two days running to get the shower fixed
Thank you for sharing your feedback with us. We’re glad to hear you were satisfied with the room amenities. We apologize for any inconvenience caused by the size of the breakfast serving area and the delay in fixing the shower. Your comments have been shared with our team to help us improve our services. We appreciate your patience and hope to have the opportunity to welcome you again for a better experience.
Thank you for sharing your feedback with us. We’re glad to hear you were satisfied with the room amenities. We apologize for any inconvenience caused by the size of the breakfast serving area and the delay in fixing the shower. Your comment… Show more
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewLocation, clean
Breakfast
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewWish it had a barhtub.
Reviewed: 11 July 2025 · Stayed in May 2025
Verified reviewGood location
Was busy morning time, just need to attend breakfast ?
Madeline, Thank you for your stay with us. Thank you for taking the time to complete our survey and for rating your experience with us a 7 out of 10. We truly appreciate your visit and your honest feedback. While we're glad to know you had a generally positive experience, we also recognize that there’s room for improvement. If you're willing, we’d love to hear more about what we could have done to make your stay even better. Your insights help us continue to elevate the level of service and comfort we aim to provide all our guests. We hope to welcome you back soon and provide an even more enjoyable stay.
Madeline, Thank you for your stay with us. Thank you for taking the time to complete our survey and for rating your experience with us a 7 out of 10. We truly appreciate your visit and your honest feedback. While we're glad to know yo… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in July 2025
Verified reviewExcellent location, close to Niagara Falls and the University at Buffalo. Friendly and helpful staff. Good breakfast. Clean rooms. Nice gym room and pool.
The breakfast was very popular. There are more food options than a continental breakfast. Because of this, there was a long line of waiting for food especially the line for waffle. It will be better if the hotel has a bigger breakfast area or scatter the food by using more tables. Now, all the hot food are placed in the corner. It would create congestion. They can re-arrange the food without doing any renovation. Another limitation was about the internet. The signal was strong in the lobby but weak in the rooms. Sometimes, we could not connect to the Wi-Fi at our rooms on the 5/F.
Thank you very much for your detailed feedback and kind words about our location, staff, breakfast offerings, cleanliness, gym, and pool. We’re delighted you enjoyed many aspects of your stay. We appreciate your valuable suggestions regarding the breakfast area and food layout. We understand that congestion, especially around the waffle station, can be frustrating, and we will certainly review how to better arrange the food stations to improve flow without major renovations. Regarding the Wi-Fi signal on the 5th floor, we apologize for the inconvenience caused. We are looking into ways to strengthen the internet connection throughout the hotel to ensure a more consistent experience for our guests. Thank you again for taking the time to share your insights. We hope to welcome you back soon for an even better stay.
Thank you very much for your detailed feedback and kind words about our location, staff, breakfast offerings, cleanliness, gym, and pool. We’re delighted you enjoyed many aspects of your stay. We appreciate your valuable suggestions regard… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewConveniently located.
I got bitten by bed bugs during my 1-night stay at this hotel from June 8-9 (room 225). I contacted the hotel to let them know. I received no apology, no offer of compensation. I then contacted Hilton corporate and was told a bed bugs issue can only be handled with the hotel, so they created a case number. I then received an email from the hotel with an apology and an assurance that they were having the room inspected and would get back to me with their findings. I have heard nothing since. No matter what their “findings” are, however, I know bed bug bites when I get them (this is the 3rd time I’ve been bitten in hotels).
Dear Bria, Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize that you feel your concerns were not adequately addressed and that you experienced discomfort regarding potential pests. Please know that we take any claim of this nature very seriously. As previously communicated, we promptly arranged for a thorough inspection of your room by a professional, licensed exterminator. Following a detailed assessment, they found no evidence of any pest infestation. We strive to ensure a comfortable and pleasant experience for all our guests, and I regret that this was not your perception during your stay. Sincerely, Gayle Goode
Dear Bria, Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize that you feel your concerns were not adequately addressed and that you experienced discomfort regarding potential pests. Ple… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in April 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in February 2025
Verified reviewReviewed: 13 April 2025 · Stayed in April 2025
Verified reviewConvenient , comfortable friendly
Breakfast could be better
Jackie, Thank you for your feedback! We’re glad you took the time to share your thoughts. We're always working to improve, and we’ll definitely take your comments about the breakfast into consideration. We hope to have the opportunity to offer an even better breakfast experience on your next visit!
Jackie, Thank you for your feedback! We’re glad you took the time to share your thoughts. We're always working to improve, and we’ll definitely take your comments about the breakfast into consideration. We hope to have the opportuni… Show more
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewI actually didn’t eat breakfast, just had their coffee, and hot chocolate
Thank you so much for taking the time to complete our survey and for rating your experience a perfect 10/10! We are thrilled to hear that you had such a positive experience with us, and we truly appreciate your kind feedback. We are committed to providing all our guests with an exceptional experience, and your rating reassures us that we're on the right track. If there's anything specific you would like to share about your stay, or if you have any suggestions for us, we would love to hear from you. Thank you once again for choosing to stay with us, and we hope to welcome you back in the future!
Thank you so much for taking the time to complete our survey and for rating your experience a perfect 10/10! We are thrilled to hear that you had such a positive experience with us, and we truly appreciate your kind feedback. We are co… Show more
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified review